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West Marine- Future

Old 05-29-2018, 06:01 PM
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Default West Marine- Future

https://www.tradeonlytoday.com/post-...at-west-marine

Sounds like they are trying to put things right, only time will tell!
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Old 05-29-2018, 06:18 PM
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Have yet to see any of these magical changes in New England.
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Old 05-29-2018, 06:25 PM
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I was at WM on Sunday and noticed the staff increase. I've never seen more then two or three people working. There were six or seven in there.
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Old 05-29-2018, 06:40 PM
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I hope they stick around. I view such brick stores as a convenience. Sure, I can usually find what I want on Amazon for less. But sometimes I need to hold the stuff, see if it will work, maybe not even know exactly what it is I want. Pay a little more for that, sure. And walk out with what it was I needed even if I did not know exactly what I needed when I went in.

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Old 05-29-2018, 06:45 PM
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Each store is dependent on the people that work there. Some good locations and some bad. Ours has improved.
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Old 05-29-2018, 06:54 PM
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There have been times I was trying to solve a problem and bouncing things off the staff at WM has given me ideas for a solution. Amazon doesn't have a staff to pick their brains on marine maintenance issues.

We as a society I think put too much emphasis on the lowest price and ignore the intangibles like knowledge, parts on hand and supporting jobs in our community. It seems Amazon is great if you need a pair of socks or a shirt. I try to support local business as much as I can and if means paying a couple bucks more, so be it. I am supporting my community. I am small business owner so I get it.

I like West Marine because I can buy something nearby or from their website and if I need something on vacation and I buy it there too, then I get their rewards points or I can take my rewards points and spend it on vacation.
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Old 05-29-2018, 07:12 PM
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Sounds like some good changes in place and in the works. I hope it works for them.
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Old 05-29-2018, 07:27 PM
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Originally Posted by SmokyMtnGrady View Post

We as a society I think put too much emphasis on the lowest price and ignore the intangibles like knowledge, parts on hand and supporting jobs in our community. It seems Amazon is great if you need a pair of socks or a shirt.
Yes, indeed, and apparently Amazon is targeting problem consumers who return to many pairs of socks and shirts and banning them for doing so.

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Old 05-29-2018, 07:34 PM
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Staffing is increasing in stores.
That will help immensely. By making more hours available, maybe the staff can keep up with the latest marketing sales.
Maybe they might learn that computers are a tool and are not capable of running the business. It takes time to keep up with the key tweakers at corporate.

Many stores have been run with ONE person on hand much of the time. That never worked!
But the Old CEO Club kept cycling their favorites through.
Maybe this one knows something.
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Old 05-29-2018, 07:40 PM
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I think these are good changes. I wish them the best and hope boaters will give them our support!
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Old 05-29-2018, 07:57 PM
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Went there this weekend 3 times. Price matched a few items that I needed that day, paid full price (which was in line with comparable models online) for a few "West Marine" branded items and still felt okay about it, mainly because they are price matching things so easily. Can tell you that WM stole at least 250 of my bucks this weekend that would have gone to amazon or defender.. it was really nice being able to get a good deal and get the parts I needed right away even on Memorial day.
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Old 05-29-2018, 08:21 PM
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West Marine serves a purpose, I suppose. But the prices are just ridiculous. Literally 2-3 times higher than the "big box" stores. Even Home Depot and Lowes are cheaper with boat cleaning supplies, chain, etc..
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Old 05-29-2018, 09:06 PM
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I like the West Marine in Orange Beach al. People there are always nice and try to be helpful, with price matching now days it helps, it is always nice to jump in the car and in less then 5 mins. getting what I need. Hope as time goes on there prices will get more inline so you don’t have to spend time price matching 10 screws you need. Sometimes it cheaper hitting the auto parts store or even the dollar general for things but you can’t beat having it right down the road
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Old 05-30-2018, 01:39 AM
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I have always used West in a pinch which has probably been 7 out of 10 times. But if I could wait I would shop other sources, now that they price match I will go 10 for 10
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Old 05-30-2018, 02:15 AM
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Default Fully agree!

Originally Posted by SmokyMtnGrady View Post
There have been times I was trying to solve a problem and bouncing things off the staff at WM has given me ideas for a solution. Amazon doesn't have a staff to pick their brains on marine maintenance issues.

We as a society I think put too much emphasis on the lowest price and ignore the intangibles like knowledge, parts on hand and supporting jobs in our community. It seems Amazon is great if you need a pair of socks or a shirt. I try to support local business as much as I can and if means paying a couple bucks more, so be it. I am supporting my community. I am small business owner so I get it.

I like West Marine because I can buy something nearby or from their website and if I need something on vacation and I buy it there too, then I get their rewards points or I can take my rewards points and spend it on vacation.
Small business too... We are what made / make this economy flow. Customer Service is Nothing..... Customer Happiness is Everything !
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Old 05-30-2018, 02:42 AM
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Originally Posted by SmokyMtnGrady View Post
There have been times I was trying to solve a problem and bouncing things off the staff at WM has given me ideas for a solution. Amazon doesn't have a staff to pick their brains on marine maintenance issues.
Absolutely true.

We as a society I think put too much emphasis on the lowest price and ignore the intangibles like knowledge, parts on hand and supporting jobs in our community. It seems Amazon is great if you need a pair of socks or a shirt.
Again, true. As a one time business owner. I can appreciate what you are trying to say here.

I try to support local business as much as I can and if means paying a couple bucks more, so be it. I am supporting my community. I am small business owner so I get it.
Again, I can appreciate what you are trying to say here, but a couple bucks more? Friend, I have been embarrassed for them sometimes, when looking at their prices on things. I am glad to see the price matching, and hopefully, it will bring people back in to their stores.

I like West Marine because I can buy something nearby or from their website and if I need something on vacation and I buy it there too, then I get their rewards points or I can take my rewards points and spend it on vacation.
Absolutely, and I have done this. Even still, money is money. Why would I spend XXX dollars on an item when I can go to Academy and buy the same exact item for XX dollars? Just doesn't make sense. I guess, for some, money really doesn't matter as much, but it does to me.

Psalms 21:20- There is desirable treasure,And oil in the dwelling of the wise,But a foolish man squanders it.
Or put another way, that most of us have heard as well, A fool and his money are soon parted..
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Old 05-30-2018, 02:46 AM
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It sounds like a last gasp for air... I think we are seeing the beginning of the end. They cannot sustain brick and mortar stores while price matching Amazon and other on-line resources. They need to innovate somehow.
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Old 05-30-2018, 03:30 AM
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I dunno about last gasp...they opened a new one a year ago not too far from me and I have made a few trips in there for things I needed..
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Old 05-30-2018, 03:51 AM
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Price matching Amazon is a big deal, assuming you can find the exact same product in order to actually do so.

I just wish the one by me would step up their hiring standards. It always seems to be a high school kid who couldn't tell you the difference between a center console, a bowrider, and a toaster.
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Old 05-30-2018, 04:23 AM
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Having run both private and public companies, I'd say this is a step in the right direction. Bring a public company in this age requires so many resources dedicated to "the market" and lawyers and avoiding lawsuits that are constantly threatened or filed. All that is empty spend that is ridiculously expensive and does nothing for the core business or customer. With private equity owners they can focus on the business and customers, not have to worry about quarterly numbers, and pursue a longer term vision of success that should make their service better and the boating community happier.
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