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Do I Dump Them? (clients)

Old 05-13-2018, 04:17 PM
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Default Do I Dump Them? (clients)

OK, so as many of you on here know I am a realtor. I currently am dealing with clients and want to know the THT opinion on this. Do I tell them I can no longer represent them, or just keep plugging. Here is the backstory.

They called me a year and a half ago looking to quit renting and buy a house. Older couple, about to retire, from NJ. Seem nice enough, but the more times I show them the more the crazy comes out. Average time I am in a house showing it to a buyer is 30 min-1hr. In houses they said they hated when walking in, they, ignoring my advice to then continue to the next property, would spend 1-2 hours. They would go as far as measuring furniture which wouldn't convey, misc. spaces like depth of a window sill, etc... I would send them homes which fit all their criteria and were perfect for them, only to have them ask to see something 45 min from where they wanted and $100k above where they wanted to spend. Multiple times I was asked by them to do things that would certainly violate ethics, if not actual laws, and risk my license. When I would say no, they'd keep prodding. After showing them 30-50 houses over the course of 2-3 months, they decide to rent for another year.

A year later, they call. Their rental was sold and they needed to buy. Everything that happened above still stands, except this time we put in offers. Many of which have wildly unrealistic terms, like allowing them an out if they can't get a below average rate on mortgage. Every possible crazy thing, they asked, it happened. It got to the point I would have to apologize when submitting offers and counters in negotiation. Also, a 5 minute phone call would be an hour phone call for me giving my suggestions, only to literally all be ignored.

We are currently under contract on a property. They beat the hell out of the seller on price and the seller agreed, but said very clearly they agree to this price but would do no repairs. Ultimately, inspection time comes, and we have the inspection. I recommend just to see if they would, about 4-5 repairs that came up during inspections. My clients asked for every item listed. I had to add sheets to the addendum, and what was agreed would be as-is is not 18 repair requests, some absolutely laughable (repairing a dryer that doesn't transfer with the property for example). The seller agrees to a concession of $500 to repairs. My clients hold at $3,500 credit. At an impasse, I broke my cardinal rule and the other broker and I agreed to split the difference. My clients won't accept, will only take it from the seller directly.

I have the feeling that these people are quite literally impossible to please and see a transaction through. The problem is it isn't a small commission. I'm at my wits end, and don't think any seller would agree to their terms, and the only shot they have at being pleased is by building, which they won't.

What say ye? Working for them is as much work as 5-10 normal clients. Keep plugging and take the stress to hopefully get paid, or your health and anguish isn't worth the cash (which isn't guaranteed). Dump em and move on?
Old 05-13-2018, 04:19 PM
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Sometimes, firing your customer is the best thing you can do.
Old 05-13-2018, 04:20 PM
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Fire them. You’ve already spent any commission you would ever see from them. Be done with it.
Old 05-13-2018, 04:27 PM
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Time to move on
Old 05-13-2018, 04:31 PM
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I’ve never ever fired a paying customer. Wouldn’t even think of it. My advice is stick to your guns, say no when required and don’t take them so seriously. PIA customers take advantage because they can get away with it. Be firm and let them fire you if it comes to it.

Good luck. Sounds like a nightmare.
Old 05-13-2018, 04:34 PM
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Wow, you are a patient man.

No chance I'd deal with that regardless of how much money I was making.

I have eaten out of dumpsters before and would do it again before I had to deal with shit like that just for some money.
Old 05-13-2018, 04:36 PM
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Remember that if you ditch them, they will be wasting your competition's time and energy.
I am a custom home builder and have had this "client" once in a long career. It was 2008-2009. I stuck it out as the building business was non-existent at that time.
The job was 1 million of work, but it felt like 10 million to do.
I would as politely as possible extricate yourself from these people and forget the commission.
Old 05-13-2018, 04:39 PM
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About to retire and still renting would have been my first clue.
Old 05-13-2018, 04:40 PM
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I'm inclined to say no. My feeling, as difficult as a customer may be, you can never tell what future business may be derived.

That said, no way you should pay for any of their house.
Old 05-13-2018, 04:40 PM
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Originally Posted by David2 View Post
I’ve never ever fired a paying customer. Wouldn’t even think of it. My advice is stick to your guns, say no when required and don’t take them so seriously. PIA customers take advantage because they can get away with it. Be firm and let them fire you if it comes to it.

Good luck. Sounds like a nightmare.
You must be a young fella.

Life is too short to put up with this BS.

I work to make money. If I have to work just to work I will stay home.

Big difference in being busy than making money
Old 05-13-2018, 04:43 PM
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$3000 away from a deal on an expensive house only accepted if it comes from the seller - yeah impossible to please. I'd politely let them know that if they don't go through with the sale you're getting off the ride.
Old 05-13-2018, 04:44 PM
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Tell them the $3,500 is from the seller and will reflect that way on the Closing Disclosure. It will be too late then for them to back out even if they can figure it out.
Old 05-13-2018, 04:46 PM
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Originally Posted by tmd11111 View Post
About to retire and still renting would have been my first clue.
Recently relocated and weren't sure if they wanted to stay in the area long term.
Old 05-13-2018, 04:49 PM
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I voted to ditch them BUT..

I hold a license and was once a realtor...

You need to come up with some grievances/talking points and sit down with them first.

You might find some middle ground that can make everyone happy... Address the issue, draw your line and if it's crossed again ditch them.


If you're market is hot(alot are right now) then dump them asap and move on... If i'm playing the buyers agent they better be awesome buyers.
Old 05-13-2018, 04:52 PM
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Originally Posted by Jersus View Post
Sometimes, firing your customer is the best thing you can do.
What he said. I fired some major league clients during my career and I still cherish the memories.
Old 05-13-2018, 04:52 PM
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From where I sit they are under contract, tell them the seller has agreed to terms with no fixes allowed at the amount you agreed to pay. It is now, take it or leave it time. If you leave it, I too am gone.

Force their hand or walk. I wonder what part of Jersey they are from and what background they have.
Old 05-13-2018, 04:53 PM
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Originally Posted by David2 View Post
I’ve never ever fired a paying customer. Wouldn’t even think of it. My advice is stick to your guns, say no when required and don’t take them so seriously. PIA customers take advantage because they can get away with it. Be firm and let them fire you if it comes to it.

Good luck. Sounds like a nightmare.
Some of the best decisions I've ever made while running my own business for nearly 30 years is firing clients just like the ones described in this thread. Not only do they waste your time and resources without generating any income, you also incur opportunity cost every time you deal with them. Some clients/customers simply aren't worth keeping.
Old 05-13-2018, 04:59 PM
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Originally Posted by 20biminitwist View Post
You must be a young fella.

Life is too short to put up with this BS.

I work to make money. If I have to work just to work I will stay home.

Big difference in being busy than making money
Not that young. But old enough to know that most things that bother us do so because we let it.

I’m not saying to put up with their BS but maybe handle them in a different way that wouldn’t be so stress full.
Old 05-13-2018, 05:01 PM
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Managing bad customers separates the wheat from the chaff.
It’s a useful skill to possess.
No doubt, they’re out there.
Old 05-13-2018, 05:01 PM
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Originally Posted by Marlin308 View Post


Some of the best decisions I've ever made while running my own business for nearly 30 years is firing clients just like the ones described in this thread. Not only do they waste your time and resources without generating any income, you also incur opportunity cost every time you deal with them. Some clients/customers simply aren't worth keeping.
To me a customer that breaks even or loses money is not a customer.

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