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L.L. Bean Changes Return Policy !

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L.L. Bean Changes Return Policy !

Old 02-09-2018, 06:38 AM
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Default L.L. Bean Changes Return Policy !

I just received this email and not surprised. It was good while it lasted but like anything, abused.





L.L. Bean





A Letter to Our Customers

Since 1912, our mission has been to sell high-quality products that inspire and enable people to enjoy the outdoors. Our commitment to customer service has earned us your trust and respect, as has our guarantee, which ensures that we stand behind everything we sell.

Increasingly, a small, but growing number of customers has been interpreting our guarantee well beyond its original intent. Some view it as a lifetime product replacement program, expecting refunds for heavily worn products used over many years. Others seek refunds for products that have been purchased through third parties, such as at yard sales.

Based on these experiences, we have updated our policy. Customers will have one year after purchasing an item to return it, accompanied by proof of purchase. After one year, we will work with our customers to reach a fair solution if a product is defective in any way.

This update adds clarity to our policy and will only affect a small percentage of returns. It will also ensure we can continue to honor one of the best guarantees in retail, with no impact for the vast majority of our customers. To learn more, please view our full return policy at llbean.com.

L.L.Bean has stood for quality, service, trust, and getting people outdoors ever since my great-grandfather founded our company over 100 years ago - and that will never change. Thank you for being a loyal customer and we look forward to continuing to inspire and enable you to Be an Outsider.

Sincerely,


Shawn O. Gorman
Executive Chairman
Old 02-09-2018, 06:43 AM
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I wondered when LL Bean would get tired of the abusers.
Old 02-09-2018, 06:48 AM
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This only makes sense too many consumers abuse companies and want something for nothing. It always amazes me the stories about people returning dead Christmas trees to Costco etc, it cost's the honest customer.
Old 02-09-2018, 06:49 AM
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I think thats fair
Unfortunate that they have to disclose they wont warranty someones 30 year old backpack
Old 02-09-2018, 06:50 AM
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Just checked. That is indeed their new policy posted on the web site..
Old 02-09-2018, 06:52 AM
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I'll admit, it came in handy for a leaking pair of waders within six months but that was the only time I've used them for a warranty claim.
Old 02-09-2018, 06:54 AM
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Completely support them in this.

The scumbags are costing honest customers.
Old 02-09-2018, 06:55 AM
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Lets be real though LL Bean attracts a lot of hipsters
Old 02-09-2018, 06:56 AM
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Yeah, you had a bunch of a holes buying items at good will and sending in to get a brand new item.
Old 02-09-2018, 06:57 AM
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Originally Posted by Uncas View Post
Just checked. That is indeed their new policy posted on the web site..
You're showing off aren't ya ?
Old 02-09-2018, 07:06 AM
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thats too bad - I have a ranchers jacket from maybe late 20's early 30's that was my grandfathers. The leather button holes have dried and broken off. I thought it would be cool to bring back to get fixed. Jacket is a bit small for me, but otherwise is in great shape.
Old 02-09-2018, 07:07 AM
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Originally Posted by back at it View Post
You're showing off aren't ya ?
Lucky bastard. You got your own fact checker.
Old 02-09-2018, 07:10 AM
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Originally Posted by Qb1rdman View Post
Lucky bastard. You got your own fact checker.


THT man, we're all here to lend a hand !!
Old 02-09-2018, 07:13 AM
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Originally Posted by back at it View Post
You're showing off aren't ya ?
Glad to see you weren't lying!!!


Old 02-09-2018, 07:13 AM
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About 30 years ago when I lived in Maine I personally took in a pair of my Bean boots to have new bottoms put on. They were well worn over probably a 10 year period and I went with the full intention of paying for the work. They told me if I wanted to poke around the store for an hour they could do the work and give them right back to me to take home. Not only did they repair them while I waited but they refused to let me pay for it, They are and always have been a phenomenal company and because of the abusers this new policy is long overdue.
Old 02-09-2018, 07:28 AM
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Originally Posted by back at it View Post
You're showing off aren't ya ?
Sorry, didn't mean that like it sounded....lots of spam emails and phony internet reports getting sent out to folks every day....
Sorry again, and I'm outta here...!!!
Old 02-09-2018, 07:34 AM
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Originally Posted by Boat Hound View Post
thats too bad - I have a ranchers jacket from maybe late 20's early 30's that was my grandfathers. The leather button holes have dried and broken off. I thought it would be cool to bring back to get fixed. Jacket is a bit small for me, but otherwise is in great shape.
They will probably still fix it for you but maybe just charge a fee.
Old 02-09-2018, 08:14 AM
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REI was forced to do the same several years ago. Some people just suck.
Old 02-09-2018, 08:22 AM
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I think its because of 2 reasons

1. Its easier than ever to make a return now online

2. Most people I have seen in customer service don't realize they are giving away someone elses money. Customer service should make the customer happy but only when they are right. Customer always being right is bs.
Old 02-09-2018, 08:26 AM
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That kind of stinks. I'd sworn off buying anything but LL BEAN bluejeans because of their warranty. Guess I'm back to carharts too!!

They have been toughening up their point of return policies. The csr wanted to see your name on a purchase record in their computer records. I don't think the cast majority were abusing their system. On contrary we were just using it. They sold clothing with a lifetime satisfaction claim.

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