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Sharing a Factual Story About SeaTow

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Sharing a Factual Story About SeaTow

Old 08-29-2017, 05:13 PM
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Default Sharing a Factual Story About SeaTow

My SeaTow membership renewed automatically and I only realized it two weeks after the fact.

I had decided to go with Progressive's Sign and Glide service instead, so I called SeaTow and spoke with a woman who told me essentially to go pound sand, memberships that aren't ended before auto-renew occurs are non-refundable.

So, I checked the member agreement and, sure enough, there is language in there that says "Full refunds will be provided in the instances of Automatic Renewal charges if the refund request is made within 30 days of the effective date of the membership term and provided no membership services have been rendered in the interim."

OK, so I"m good, right? I figured the woman I spoke with must not have known this, maybe she's new, etc.

So I called back, got another person, and - as a test - played dumb: "Hi, my membership renewed two weeks ago and I meant to cancel. Please do so."

Same result! "Sorry, once renewed you can't cancel."

I ask to speak with a supervisor. I'm told "No one is available." I say, "I'll hold."

Finally a third person comes on. I read her the verbiage from their member agreement. She agrees to cancel and refund.

Wow, what a disappointing experience. So glad I am not doing business with this company any longer!
Old 08-29-2017, 05:25 PM
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They are the best choice on Charlotte Harbor. Sorry you had trouble but where I live, they have more equipment than any other company, faster response and really friendly, helpful people. I'll never leave them.
Old 08-29-2017, 05:29 PM
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Doesn't matter if the back end is not trained the company will fail.
Old 08-29-2017, 05:48 PM
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Doesn't matter if the back end is not trained the company will fail.
Not here in SWFL. They are by far the best game in town.
Old 08-29-2017, 06:03 PM
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Not a SeaTow member - but I would be if I could.

I called Sea Tow about a membership - I was ready to sign up, had my credit card in hand.

The helpful Sea Tow operator couldn't answer my question about coverage in my fishing area and suggested that I call the local Sea Tow operator down in Grand Isle, La. and gave me his phone number. I called the owner and he very carefully explained the probable response time and his area of coverage. The owner could have BS'ed me and told me to sign up but he was very thoughtful and discussed my options. He talked me out of buying the membership but told me to keep his cell # in case I ever got hung up. Couldn't have asked for better customer service.
Old 08-29-2017, 06:24 PM
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I never check auto renewal for anything.
Old 08-29-2017, 06:29 PM
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Seems like the office needs some training. If the captains in your area a good then I would stick with them. Never auto renew anything, life styles change.
Old 08-29-2017, 06:51 PM
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Originally Posted by nicecast View Post
My SeaTow membership renewed automatically and I only realized it two weeks after the fact.

I had decided to go with Progressive's Sign and Glide service instead, so I called SeaTow and spoke with a woman who told me essentially to go pound sand, memberships that aren't ended before auto-renew occurs are non-refundable.

So, I checked the member agreement and, sure enough, there is language in there that says "Full refunds will be provided in the instances of Automatic Renewal charges if the refund request is made within 30 days of the effective date of the membership term and provided no membership services have been rendered in the interim."

OK, so I"m good, right? I figured the woman I spoke with must not have known this, maybe she's new, etc.

So I called back, got another person, and - as a test - played dumb: "Hi, my membership renewed two weeks ago and I meant to cancel. Please do so."

Same result! "Sorry, once renewed you can't cancel."

I ask to speak with a supervisor. I'm told "No one is available." I say, "I'll hold."

Finally a third person comes on. I read her the verbiage from their member agreement. She agrees to cancel and refund.

Wow, what a disappointing experience. So glad I am not doing business with this company any longer!

Ok, so on your first call you were told that you wouldn't be getting a refund due to the cancellation not occurring prior to auto-renewal. You weren't sure if you were supposed to get the refund so you checked the contract, obviously you weren't sure yourself, and found that you were due the refund. Called back and instead of telling them that you had checked the contract and found where you should in fact be refunded, you "tested" the next person by "playing dumb". She gave you the same response as the first girl. You then asked to speak to a supervisor, still pretending not to know what the contract says. They get a supervisor to the phone after telling you that they weren't currently available. Then you finally decide to point out that the first two people that you made contact with may have been misinformed about the refunding procedures and read them the contract verbiage. They then corrected their mistake and gave you your money back. Then you come on a public forum in an attempt to slam sea tow. Yeah sounds like a horrible experience for you. Maybe if you wouldn't have "played dumb" the misunderstanding would have been resolved in a much more timely fashion.
Old 08-29-2017, 07:31 PM
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Originally Posted by Fiveoh View Post
Ok, so on your first call you were told that you wouldn't be getting a refund due to the cancellation not occurring prior to auto-renewal. You weren't sure if you were supposed to get the refund so you checked the contract, obviously you weren't sure yourself, and found that you were due the refund. Called back and instead of telling them that you had checked the contract and found where you should in fact be refunded, you "tested" the next person by "playing dumb". She gave you the same response as the first girl. You then asked to speak to a supervisor, still pretending not to know what the contract says. They get a supervisor to the phone after telling you that they weren't currently available. Then you finally decide to point out that the first two people that you made contact with may have been misinformed about the refunding procedures and read them the contract verbiage. They then corrected their mistake and gave you your money back. Then you come on a public forum in an attempt to slam sea tow. Yeah sounds like a horrible experience for you. Maybe if you wouldn't have "played dumb" the misunderstanding would have been resolved in a much more timely fashion.
A very accurate recap.

However, reporting facts isn't "slamming." It's... reporting facts.

You may think three CS people in a row who purportedly don't know their own rules is OK. I don't.

It seems clear to me they were trying to avoid giving a refund that was completely legit under their own rules.

You may call that a "misunderstanding." I call it slimy business practice.

I also agree that most actual Sea Tow operators are great. They are in my area. The new service I have uses them.
Old 08-29-2017, 08:22 PM
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My Marine policy with AMICA reimburses me for any tow. No service needed.
Old 08-29-2017, 08:49 PM
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Serious question here. Who does Progressive sign and Glide send out if you have a problem on the water? I've never seen a Progressive boat on my local waters. In fact the only one I've seen is this one.
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Old 08-30-2017, 03:25 AM
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In my area they use a few different providers, including SeaTow.
Old 08-30-2017, 04:14 AM
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Read the terms and conditions of your Sign and Glide carefully as they only tow to the closest repair facility or ramp. Here in JAX if I breakdown on the east side of the river and get towed to a ramp on that side it is 20 miles to get my trailer and truck to that ramp plus PIA of finding land transport to truck and trailer. Worth the extra $$ for BoatUS for me.
Old 08-30-2017, 04:15 AM
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Highly doubt Seatow owns a boat.
They contract out Captains to service a certain areas.
If Seatow owned the boat then they would have to pay hourly wages at least to have Capt on call.Just like AAA does.
Those captains are going to contract with
Every Service provider they can in hopes to make a living.
Everybody is a contractor.
Old 08-30-2017, 05:11 AM
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Originally Posted by peacemon View Post
Serious question here. Who does Progressive sign and Glide send out if you have a problem on the water? I've never seen a Progressive boat on my local waters. In fact the only one I've seen is this one.

Valid question and just as valid is are you sure your want to business with Progressive ?
Old 08-30-2017, 05:17 AM
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I had the opposite experience with Tow Boat- I resigned manually then shortly after sold my boat. They refunded the prorated amount. I just purchased a new to me, boat so when I am done typing this I am joining Tow Boat again.
Old 08-30-2017, 05:21 AM
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Sea Tow where I am is great. I see them working quite a bit (must be a lot of breaking boats in my area). They are nice, and they will unofficially tow me back to my marina from anywhere nearby since their base is next door.

I am always amazed how deftly they can drive the twin 430 HP jet boat while lugging some unfortunate 25' cabin cruiser that's dead in the water.
Old 08-30-2017, 05:31 AM
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To the OP, good luck with Progressive.
Old 08-30-2017, 05:37 AM
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I'm pretty sure sea tow members also get priority response in non emergency situations. In other words they come help me first.
Old 08-30-2017, 05:39 AM
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I agree with the op, I don't like when a business lies to me. I don't care if it's a cupcake business, I don't want to be lied to period. Bad business practices.

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