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Any home window installers?

Old 07-20-2017, 09:51 AM
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Default Any home window installers?

House built/purchased 5/30/14. Pretty sure these are 2900 series Andersen Silver Line. Spoke with them and they say drilling through them voids warranty and the builder (sub) drilled these anchor systems (for attaching plywood over windows for storms) through them. I have water coming in house when it rains heavily. It drips down window frame and puddles on silk. I'm guessing these are installed improperly, but just seeing what the brain trust says here. I have a friend that specializes in construction law (wins $50 million type cases) and she says out of builder warranty means nothing and that these issues may (probably) be defect in workmanship (which is what she typically argues). I have contacted builder and Andersenwindow company (there is one more roofing issue where flashing is not proper and water ruining ceiling in upstairs room that roofer previously told me nothing wrong so battling that, too) to see what they say.

I've been too nice for too long. What say you? These anchors are drilled through every window in house, btw.
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Old 07-20-2017, 09:54 AM
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I didn't climb a ladder to get pic of top edge of window, but planning to do that tonight when another buddy in construction biz comes and drinks a few beers and takes a look at them (will be caulking again for now).
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Old 07-20-2017, 10:48 AM
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Looks like there for attaching huricane shutters .
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Old 07-20-2017, 10:57 AM
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Originally Posted by Doublehook View Post
Looks like there for attaching huricane shutters .
They are...I'm just getting water in and I believe they are the culprits. I spoke with Silver Line and they said drilling through the frame or whatever will void warranty so that is what I'm trying to find out...if drilling through this part of the window is a no no.
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Old 07-20-2017, 11:03 AM
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If they drilled through the flashing, then yes... that's where the water is coming in. The only real way to know is to test it out - or remove the window.

Contractor still around? Bond? Warranty? Anything?
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Old 07-20-2017, 11:07 AM
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What a hack job. Sorry, hope you get it settled.
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Old 07-20-2017, 11:32 AM
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Originally Posted by OldPete View Post
If they drilled through the flashing, then yes... that's where the water is coming in. The only real way to know is to test it out - or remove the window.

Contractor still around? Bond? Warranty? Anything?
Warranty is out, but builder is around (bad thing is they are a customer of ours).

My lawyer friend says warranty doesn't matter...Defect in Workmanship or something like that is the term she used. They definitely drilled through the flashing and these anchors go into the studs/frame (2x4s).

I will be pressing the builder to address this issue, as well. I don't want to bring a law suit, but I just might, if that is what it takes.
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Old 07-20-2017, 11:36 AM
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Originally Posted by schoolsout1 View Post
Warranty is out, but builder is around (bad thing is they are a customer of ours).

My lawyer friend says warranty doesn't matter...Defect in Workmanship or something like that is the term she used. They definitely drilled through the flashing and these anchors go into the studs/frame (2x4s).

I will be pressing the builder to address this issue, as well. I don't want to bring a law suit, but I just might, if that is what it takes.




yeah, there was no reason to drill into the windows and it is most likely your leak path. If you can pull the anchors and fill the holes with sealant and then reinstall the anchors it might help, but I doubt it. You really should pull the windows and fix the flashing if you want it watertight.
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Old 07-20-2017, 01:53 PM
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Not an installer, but I work for a residential vinyl window manufacturer. Drilling through any part of the window will void the warranty. It may also allow water to migrate to the inside of the window.
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Old 07-20-2017, 02:35 PM
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I have installed thousands of windows in my 25+ years of construction and that is a hack job! I would accept nothing less than new windows, sealing holes is only a temporary solution and will be a problem down the road. Silver line is notorious for poor customer service owned by Anderson or not. Best of luck with this mess.
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Old 07-20-2017, 02:42 PM
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That installer should be bankrupt! WTF was he thinking drilling through a window frame? You said he's in business, get his ass there and tell him he owes you new windows. If not tell him see you in court and start writing reviews with pics - he'll come around. That is disgusting!!
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Old 07-20-2017, 03:08 PM
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From what I can make of the photos it appears that the siding installation was pretty negligent. I can't make out any J channel installed around the window frame. If the siding was done right to start with water likely would not be getting to the points now creating problems.
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Old 07-20-2017, 03:27 PM
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Originally Posted by Bamby View Post
From what I can make of the photos it appears that the siding installation was pretty negligent. I can't make out any J channel installed around the window frame. If the siding was done right to start with water likely would not be getting to the points now creating problems.
Those are new construction windows with the j channel built in behind the brick mold, which channels the rain water out and around.
And the contractor or a sub that he hired drilled right through it.
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Old 07-20-2017, 04:04 PM
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Not sure how anyone could argue that is a manufacturer defect. Did the builder do that or did you hire someone after your house was built to install hurricane shutters? No way this is on Silverline. Not sure why anyone would even consider that. And I seriously doubt a builder would do anything like that. That has a low price, unisured, unlicensed hack written all over it
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Old 07-20-2017, 04:22 PM
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Originally Posted by dcabot View Post
I have installed thousands of windows in my 25+ years of construction and that is a hack job! I would accept nothing less than new windows, sealing holes is only a temporary solution and will be a problem down the road. Silver line is notorious for poor customer service owned by Anderson or not. Best of luck with this mess.
Somewhat of a response to more posts, but I'm not holding Silver Line liable for anything, only getting their opinion. The builder's sub did this. My angle is they butchered the install and I will be going for new windows. I won't settle for less...hence, the lawyer friend that specializes in this stuff. The complication is, though, that they are a customer of the company I work for, but I've told my boss this may become a sticky situation, but it is what it is. Hope that clears some of the confusion up.

The builder has been receptive so far and is handling the roof issue. I just dropped the window bomb On them today once I really dug into the situation.
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Old 07-20-2017, 04:24 PM
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I have 400 series Anderson's and have had trouble with water also.
Have you checked the little rubber flap that seals the top edge when you close it?

Mine were sagging and the water would also drop down the inside and onto the sill. They put a neoprene tube into it and it helped a lot.
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Old 07-20-2017, 04:35 PM
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Did the builders sub do this when the house was originally built? No way a building inspector would have passed that
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Old 07-20-2017, 05:05 PM
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Originally Posted by redbird View Post
I have 400 series Anderson's and have had trouble with water also.
Have you checked the little rubber flap that seals the top edge when you close it?

Mine were sagging and the water would also drop down the inside and onto the sill. They put a neoprene tube into it and it helped a lot.
Haven't checked it, but 99.9% sure the anchor deals are the culprits. My lawyer buddy just chimed in that she's handled Silver Line before...she doesn't lose.

Originally Posted by twobyfour View Post
Did the builders sub do this when the house was originally built? No way a building inspector would have passed that
Yea, sub did it and it passed. It's code here to have those, supposedly. Doubt an inspector would notice, but I'm just an accountant type with a little bit of know how. I had one leak fixed "under warranty" and didn't think anything of it. Another buddy I spoke with today brought up possible mold issue so it may get really interesting. I hate it, but this is my new home...it will be done correctly. Just wish I would have acted sooner.
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Old 07-20-2017, 05:06 PM
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So far, everything has been cordial, but the window replacement fuse is about to get lit in next day or so.
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Old 07-20-2017, 05:15 PM
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A building inspector "picking this up" is unlikely at best.
You bought some fairly cheap windows from a very good company [Andersen] and then a contractor or sub drilled the window and there is leakage.

For the comments about no J channel, those windows are probably ordered with a built in J and negate that.

I bet that the issue can be fixed pretty easily. Start sueing the builder and you will lose a customer and the person most likely to understand the fix to the problem.

Hope your Dad is in good health, ask his opinion.
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