Go Back  The Hull Truth - Boating and Fishing Forum > BOATING FORUMS > Dockside Chat
Reload this Page >

Screwed by UPS. FedEx is getting a call.

Notices

Screwed by UPS. FedEx is getting a call.

Old 03-31-2017, 08:14 PM
  #1  
Admirals Club Admiral's Club Member
THT sponsor
Thread Starter
 
Join Date: Aug 2005
Location: Venice, Florida
Posts: 16,867
Default Screwed by UPS. FedEx is getting a call.

Got screwed by UPS. Im going to look at FedEx.
Had a $100 package get destroyed en-route to the customer. It was an 8' long fiberglass stick (one of my tsick anchors). The product is wrapped in corrugated cardboard and taped. Its really not something that can be damaged. I shipped 100's like this.

UPS destroyed the packaging and delivered part of the empty cardboard tube with the label attached. I kid you not. They delivered a tore up piece of cardboard with a shipping label.
Package is insured and I get a call from UPS saying claim is denied for insufficient packaging. I ask him what was in the package and he says he doesn't know. I ask how he can say the packaging was insufficient when he doesn't even know what was in it or see the packaging.. His answer was that a 97" long package should have a diameter of 5". I ask for a supervisor and he says that's him. I hung up after using the F word...FedEx.

The didnt know what I shipped, the didnt inspect the packaging and deny the claim. Going to try and get an appeal but this has happened several times now with other packages/products. They basically feel that is they can destroy a package its insufficient packaging.

Mr. Demeanor is offline  
Old 03-31-2017, 08:32 PM
  #2  
THT SponsorCaptains Club Member
THT sponsor
 
Join Date: Mar 2007
Location: Wisconsin And Marathon,Fl
Posts: 8,441
Default

Oh boy, in my experience if you think UPS is bad, wait till you try FedEx
mikeloew is offline  
Old 04-01-2017, 01:07 AM
  #3  
Senior Member
 
crazybeard's Avatar
 
Join Date: Aug 2013
Location: Tropico
Posts: 5,789
Default

Originally Posted by mikeloew View Post
Oh boy, in my experience if you think UPS is bad, wait till you try FedEx
They all suck. We had issues with Fedex, DHL and UPS. Major disputes always ended up in court. That being said I like Fedex the best of the bunch mostly due to larger 3-day ground coverage area from our facilities.

OP check out goshippo.com since you're redoing your website.

Do you get a volume discount? There are consolidators you can use to get a better deal due to greater volume along with other methods.
crazybeard is offline  
Old 04-01-2017, 01:44 AM
  #4  
Admirals Club Admiral's Club Member
 
Join Date: Feb 2010
Location: Ohio (Lake Erie)
Posts: 2,267
Default

Someone on another recent similar thread said to ship with $5K insurance on it. Claimed they'll handle it with kid gloves/special treatment.
Walleye Guy is online now  
Old 04-01-2017, 01:48 AM
  #5  
Admirals Club Admiral's Club Member
 
Join Date: Mar 2017
Posts: 230
Default

I ship with UPS a lot in the past 5 or 6 years and they have never lost anything but they have broken and tore up a few things. The last large package that I shipped with them, I printed out 3 labels and attached to different parts of packaging. Well I got a email saying they lost my merchandise, but they still had the wrapper and it was insuffent packaging. Got a call from customer and he received merchandise with most of packaging missing.
This was a used 400 amp disconnect. Around 100 lbs.
Shipwreck1 is online now  
Old 04-01-2017, 02:22 AM
  #6  
Admirals Club Admiral's Club Member
 
Join Date: Aug 2012
Location: Ft Pierce
Posts: 248
Default

I bought a set of track tires and rims from a guy in New York shipped to Florida by FedEx. Insured for $1800. One was damaged. Filed a claim with pictures of packaging that they claimed was insufficient and was denied three times. On the 4th time I talked to someone who agreed it was their fault and was paid but it took 3 months to get to that point.
Big Surprise is offline  
Old 04-01-2017, 02:52 AM
  #7  
Senior MemberCaptains Club Member
 
Join Date: Nov 2002
Location: Florida
Posts: 2,880
Default

I work in the logistics industry, their denial is the catch all and legally it will hold up according to their shipping terms (small print). Unless you spend a lot and hand them a contract to sign covering how losses will be determined and settled this it how it goes in the parcel world. FedEx is no different. Both good co's, but they know how to get out of a claim. LTL / common carries will use the same catch.
WildLines is offline  
Old 04-01-2017, 04:27 AM
  #8  
Senior Member
 
crazybeard's Avatar
 
Join Date: Aug 2013
Location: Tropico
Posts: 5,789
Default

Originally Posted by Walleye Guy View Post
Someone on another recent similar thread said to ship with $5K insurance on it. Claimed they'll handle it with kid gloves/special treatment.
No way feasible to do this for business and pay extra declared value fees if the product isn't worth it.
crazybeard is offline  
Old 04-01-2017, 04:36 AM
  #9  
Admirals Club Admiral's Club Member
 
Join Date: Jun 2009
Location: Amongst the FL fishies
Posts: 6,658
Default

We actually had an empty, destroyed box delivered to us by UPS. I went to the door as I saw the truck leaving so I'm sure it was delivered that way.
airbrush is offline  
Old 04-01-2017, 04:43 AM
  #10  
Admirals Club Admiral's Club Member
 
Join Date: Apr 2011
Posts: 1,880
Default

I have had good/bad with both. Depends on the driver/handlers on what happens. Been with FedEx for the past 2 years. Their web site and tracking seems and ability to pre-sign for delivery seems much better than ups. Been able to do everything on line versus talking to a live person.
duke460 is offline  
Old 04-01-2017, 05:08 AM
  #11  
Senior Member
 
Join Date: Jul 2010
Location: Coastal South Carolina
Posts: 2,872
Default

we bought a piece of lexan, a type of plastic, about 2x4 It just disappeared in shipment, I think it was stolen
edwardh1 is online now  
Old 04-01-2017, 05:46 AM
  #12  
Admirals Club Admiral's Club Member
 
Join Date: Mar 2012
Location: Ft Lauderdale
Posts: 1,605
Default

Originally Posted by Walleye Guy View Post
Someone on another recent similar thread said to ship with $5K insurance on it. Claimed they'll handle it with kid gloves/special treatment.
That was me and its what I do with sensitive,fragile electronics like turntables and amplifiers that I've rebuilt and am returning to their owners. It keeps these packages off the conveyor belts where most catastrophic damage occurs and ensures white glove handling thru the system,no UPS driver wants the shitstorm that happens when a high value package has a problem. I do not use UPS insurance, we have an outside insurer that is half the cost and easier to work with when there is a problem.
As CB said, this isn't cost effective for the 75000 other packages I ship per year but a 60 year old fully restored McIntosh MC275 is priceless and deserving of the best possible transport short of driving it wherever it needs to go.
AquaWhaler is offline  
Old 04-01-2017, 05:50 AM
  #13  
Admirals Club Admiral's Club Member
 
Join Date: Feb 2013
Posts: 880
Default

Here is a UPS story for you.

http://thegarage.jalopnik.com/how-up...-00-1738255686
captwill_80 is offline  
Old 04-01-2017, 05:56 AM
  #14  
Senior Member
 
Join Date: Feb 2016
Posts: 216
Default

Had same experience THREE times with UPS. Dumped them forever about 5 years ago. They use to be fantastic but now suck. FedEx, and even USPS are much better and don't screw you nearly as bad with any claims. Plus Fex ground is much cheaper.
Lucky69 is offline  
Old 04-01-2017, 06:02 AM
  #15  
Admirals Club Admiral's Club Member
 
Join Date: Nov 2008
Location: Bayville, NJ
Posts: 1,141
Default

UPS is the best shipping company out there. You will regret using Fedex.
r_ventura_23 is offline  
Old 04-01-2017, 07:17 AM
  #16  
Admirals Club Admiral's Club Member
 
Join Date: Apr 2004
Location: Saint Simons Island, GA
Posts: 171
Default

Used to ship a lot of aluminum and polished brass tubing (shower curtain rods) by UPS. They would get bent up and returned on a far too regular basis with the same argument, insufficient packaging. Started strapping a 1X2 board to the outside of the box to minimize the damage and it worked most of the time. Then one day I visited the local UPS sorting facility. There was a conveyor belt up high that made a right angle bend and then dropped down closer to the floor. Anything on the conveyor belt that was long in shape was likely to fall off or jam up as it made the turn. I took a picture of it and showed it every time a claim was denied. It worked!
reel dawg is offline  
Old 04-01-2017, 07:40 AM
  #17  
Admirals Club Admiral's Club Member
 
Join Date: May 2014
Location: Coral Gables
Posts: 187
Default

If you pay them to pack and ship its covered 100%
CarreraMia is offline  
Old 04-01-2017, 07:49 AM
  #18  
Senior MemberCaptains Club Member
 
Join Date: Aug 2004
Posts: 9,655
Default

How about USPS + insurance?
My Gal is offline  
Old 04-01-2017, 08:23 AM
  #19  
Senior Member
 
Join Date: May 2004
Location: Sarasota Florida
Posts: 335
Default

That long of tube probably got caught up in one of the chutes branching off from the a main conveyor belt. Once caught up, possibly hundreds of packages built up behind it before the tube finally gave way by breaking. At least that's how things worked back in my college days at the UPS hub in Memphis.
Tarpon65 is offline  
Old 04-01-2017, 08:32 AM
  #20  
Admirals ClubCaptains Club Member Admiral's Club Member
THT sponsor
 
Join Date: Dec 2006
Location: At the floaters . . .
Posts: 9,284
Default

Originally Posted by CarreraMia View Post
If you pay them to pack and ship its covered 100%
wrong
rbhankins001 is offline  

Thread Tools
Search this Thread