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Amazon "expert installation"?

Old 03-31-2017, 05:31 AM
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Default Amazon "expert installation"?

After a few quotes from local heating and ac companies, I was pricing a 3 ton 16 seer ac unit with 96% eff. furnace on Amazon. With free shipping and expert installation I'm looking at a savings of over $2500.
Does anyone have any experience with their installation service? Trying to do my due diligence.
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Old 03-31-2017, 06:11 AM
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Never used it before. I do wonder if their "expert" is licensed and insured in the state the work will be performed. Should be a question you ask.
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Old 03-31-2017, 06:21 AM
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I would assume they have to sub-contract a local installer, licensed I'm sure.

I would be leary of the job done though. Why would a good heating contractor do the same job for Amazon for $2500 less than they do for their own customers? Volume?

I looked into doing new construction (hvac) and determined it wasn't worth my time. The builders want to pay an amount where I would profit about $500 more than a simple changeout that takes 4-6 hrs. So I could take on 3 day jobs for an additional $500? No thanks, I'm good.

We go behind these track/slab (as my wife calls them) installs all the time and correct design/installation issues. I suspect you'd get about the same quality of install with a beat down Amazon contractor. You might get lucky, roll the dice.
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Old 03-31-2017, 06:26 AM
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Probably no different than the Home Depot installers. I had a friend who ran a business installing window coverings and they got 99% of their business from HD.

Some small or single person operations can get a lot more business this way and don't have to worry about parts, ordering, payment etc.

Not saying they are all good just sharing why it makes sense for some people to do this stuff.
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Old 03-31-2017, 06:52 AM
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I priced an AC from a local guy, Amazon, and lowes. Local guy was $400 cheaper because he qualified for a FPL rebate that was going on. I called lowes to ask them and their installer didn't qualify for it. I've never heard of Amazon being the cheapest on AC, hope you did your homework
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Old 03-31-2017, 07:56 AM
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While I'm a big fan of Amazon, and I also think that most AC shops are highway robbery, this is one case where I might just keep shopping around locally.

While a changeout of a unit is absolutely NOT rocket science, you'd want someone to eyeball the work before giving you an estimate. You should also check dimensions carefully, depending on the AH package there can be some significant differences.
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Old 03-31-2017, 08:01 AM
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We used their installation service for a garbage disposal. They used a local licensed plumber who did a great job and it was significantly less then he charges for direct customers.

Obviously, it all depends on who actually does the installation.
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Old 03-31-2017, 08:02 AM
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At least on one project I found that their installation prices were much higher than if I hired a local pro, I ended up doing the work myself in the end. Moral of the story, you might consider shopping around.
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Old 03-31-2017, 01:57 PM
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I haven't done an Amazon install...but I did buy a big LED TV from them a number of years ago. It came with their "White Glove" delivery. I was pretty impressed. It came during a big snow storm in DC. The guy brought it in his personal SUV because the company truck wasn't safe on the snow. Brought it in, set it up correctly (which was surprising), had extra cables and stuff if needed... Amazon doesn't want to soil their name.
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Old 03-31-2017, 02:39 PM
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Where does it offer professional installation on Amazon? Just searched their website, and nothing found. So I searched for a 5T central AC, picked one, and looked for anything offering installation. Came up empty.
Curious where OP saw it.
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Old 03-31-2017, 02:48 PM
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Hoping bfox76 chimes in on this. I believe he has some experience with this.
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Old 03-31-2017, 03:26 PM
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Originally Posted by CaptWill View Post
Where does it offer professional installation on Amazon? Just searched their website, and nothing found. So I searched for a 5T central AC, picked one, and looked for anything offering installation. Came up empty.
Curious where OP saw it.
Presumably amazon knows your zip code and knows that they don't have someone in your area to install it.

I do get a good chuckle at some of them, I bought something for $30 the other day and it had an offer to install it for $120.
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