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Car dealer $$$ screw up - What would you do???

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Car dealer $$$ screw up - What would you do???

Old 04-24-2006, 02:22 PM
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Default Car dealer $$$ screw up - What would you do???

My wife just got a call from the account person at our local Toyota dealership. When the sales guy wrote up the sale he forgot about $500.00. The car is paid for (cash) and the title is on its way. I have not seen the paper work so I don't know what numbers are wrong. They however would like their money. I told my wife not to give them a dime yet. As far as I'm concerned she along with the sales guy signed a contract for X amount of money and thats what she paid. What would you do?

We do have the car, got it about 2 weeks ago
Old 04-24-2006, 02:33 PM
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Default Re: Car dealer $$$ screw up - What would you do???

If you are sure you're in the right - don't worry be happy - hey, you got the car!!!

At least have them send you copies of the paperwork and see if that accounts for the error. After you decide who's right I think you'll know what to do.

PS - never saw anyone get over on a car sales person...
Old 04-24-2006, 02:40 PM
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Default RE: Car dealer $$$ screw up - What would you do???

Im not a lawyer. But if the bill of sale has the price you paid, and both you and the dealer signed off on it, then it would seem they are SOL. If they continue... then go seek legal council.
Old 04-24-2006, 02:43 PM
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Default Re: Car dealer $$$ screw up - What would you do???

Both parties should honor the contract that is signed. Review the paperwork and decide from there.
Old 04-24-2006, 03:11 PM
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Default Re: Car dealer $$$ screw up - What would you do???

Somewhere on the contract there should be a clause stating that the contract is binding, once signed by both parties. If the math is correct and the salesman (allegedly) omitted a $500.00 option, it's his loss. I wouldn't lose any sleep over it.

ron
Old 04-24-2006, 03:41 PM
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Default Re: Car dealer $$$ screw up - What would you do???

I always like to come out on the high side of things and here is no exception, BUT I would worry about being not treated fairly because I didn't fork over the extra dough. So what I would do is go into the dealership and talk with the owner face to face about the issue. I would express the legitimacy of the contract and your fears if you don't pay the extra $500. I would empress upon the owner that the service life of your vehicle will more then offset the initial loss of the $500. If the person is worth their weight in salt they will eat the loss today and business will move right along as normal, if not, I would look for service elsewhere because I would not be handing over $500 for their mistake.
Old 04-24-2006, 03:59 PM
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Default Re: Car dealer $$$ screw up - What would you do???

It depends on what you actually agreed on. If it was a clerical error I wouldn't take advantage of them any more than I would want them to take advantage of me if it went the other way.
Old 04-24-2006, 04:13 PM
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Default Re: Car dealer $$$ screw up - What would you do???

I had a similar thing happen to me a few years ago. I bought a new Mazda, and after a week I got a call from the salesman that he also left off ~500.00 bucks.
I told him that a week has past already, and that contracts were signed...Sorry!
He gave me a whole bull sh*t story that his kids were going to starve now, and I took $ out of their college fund, etc..etc..etc.
I felt bad about doing it, but the salesman was a complete A**hole.
I just made sure that I brought it in for service at a different dealer.
Good Luck...
Old 04-24-2006, 04:24 PM
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Default RE: Car dealer $$$ screw up - What would you do???

Well, I just got a call from the sales guy, me. I first tell the "F"er that I did not buy the car, my wife did. He did talk to her and thought I might have more compasion. Second my wife faxed me the paper work and everything looked fine. Final price at the bottom, dated and signed off by no less than 3 people. So now he gives me this sob story about how the money going to come out of his pay check. Oh well, I said, it was your mistake not my wifes, and you have already wasted enough of my time, good bye. Before I hung up I told him to go back to accounting because they also signed off on it. Why should you be the only one on the hook.
Old 04-24-2006, 05:20 PM
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Default Re: Car dealer $$$ screw up - What would you do???

Shag - 4/24/2006 2:59 PM

It depends on what you actually agreed on. If it was a clerical error I wouldn't take advantage of them any more than I would want them to take advantage of me if it went the other way.
I agree 100%

If you don't, he is probably going to have to make it up from the next guy and we going to have to read another "All Dealers are A-Hole's"
thread.

I can't believe most people don't know how to "do the right thing".







Old 04-24-2006, 05:51 PM
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Default Re: Car dealer $$$ screw up - What would you do???

Welp, there you have it, then. It was THEIR (his) mistake - not yours or should I say - your wife's. Thoroughly AMAZING to me that over 4 people could not catch a simple accounting error. OH~~the WONDERS of modern education.

Rest assured that no one will starve, or lose their job, or end up on welfare b/c of his lack of competency. ...............Of course you can ALSO rest assured that he WILL make up for that $500 with the next couple of sales he makes.

Old 04-24-2006, 06:07 PM
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Default Re: Car dealer $$$ screw up - What would you do???

After sitting down and going over the figures and if it was a legit and inadvertent mistake by the salesman: I would cough up the $500. Honor is honor no matter how you look at it. Just because some car dealers have a lousy reputation I would not want to start to sully mine (reputation).
Old 04-24-2006, 07:12 PM
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Default Re: Car dealer $$$ screw up - What would you do???

I'd tell him your wife made a mistake and paid $1000 more than she should have. Ask him to refund $1000 to you, less the $500 for his mistake. Tell him you'll be by to pick up the check. See how fast that contract becomes "binding".
Old 04-24-2006, 07:19 PM
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Default Re: Car dealer $$$ screw up - What would you do???

Would they pay you the $500.00 if they owed it to you..this is why I never buy big ticket items without my attorney....
Old 04-24-2006, 09:02 PM
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Default RE: Car dealer $$$ screw up - What would you do???

Call me a cynic but I think this is a scam. I don`t think it`s a coincidence that someone else said the same thing happened to them. My kids college fund,out of my paycheck..please. I just think that some sales people are scummy enough to pull this kind of thing,sorry.
Old 04-24-2006, 09:31 PM
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Default Re: Car dealer $$$ screw up - What would you do???

I think the sales guy is full of it. The deal is the deal. They are just trying to beat you out of $500.

There is probably a car salesman's seminar going in a Holiday Inn meeting room somewhere right now teaching the "call and tell'em there was a $500 error" technique.
Old 04-24-2006, 10:01 PM
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Default Re: Car dealer $$$ screw up - What would you do???

After having worked at a new car dealer for more years than I care to remember...NOT A SALESMAN...
They do have to pay for any mistakes in paperwork. They also have to pay for any repairs after the sale (within a certain time period) that is not covered by warranty. However in this case I think it is a scam...If I were you I would contact the owner of the store...not the general manager or new car manager, they may be in on it as well.
I wish I could swear to the integrity of all dealers but I can't....I can for the dealer I work for and can say that if he wasn't honest then I wouldn't work there...

Lobuks
Old 04-24-2006, 10:03 PM
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Default Re: Car dealer $$$ screw up - What would you do???

Wait a minute. What price did they agree on? It's that freaking simple. If they agreed on $X and he wrote a check for $X, then he doesn't owe anymore. If he agreed on $X and ended up paying $500 less than $X, then he owes them the money. Read HOTSPOT's thread in the bildge about cashing a $400 check and getting $500 from the teller. You guys gonna tell him to keep the money because it was her mistake?
Old 04-24-2006, 10:18 PM
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Default RE: Car dealer $$$ screw up - What would you do???

You can't blame a commission based salesman for trying, but chalk this up to a lesson learned. Don't believe the sob story either, as most lot salesmen have a sales manager that approves negotiated pricing, and an F&I rep that draws up the papers. Anymore, the salesmen are nothing but go betweens for the customer , the sales manager, and the F&I manager .
You did nothing wrong or underhanded.

If you knew at the time of sale that he was making a mistake, then I would say do the honorable thing and give it to them.
Old 04-24-2006, 10:35 PM
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Default Re: Car dealer $$$ screw up - What would you do???

HDRyder999 - 4/24/2006 6:12 PM

I'd tell him your wife made a mistake and paid $1000 more than she should have. Ask him to refund $1000 to you, less the $500 for his mistake. Tell him you'll be by to pick up the check. See how fast that contract becomes "binding".

Classic! That is lol. You must be a lawyer.


No offence....I love mine. It's just that the others are wrong.

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