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Advice for an awesome shop (Master Repair) in Stuart Florida

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Advice for an awesome shop (Master Repair) in Stuart Florida

Old 01-13-2017, 06:42 PM
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Default Advice for an awesome shop (Master Repair) in Stuart Florida

This may seem obvious but as boat owners we come across shops that claim to be “first rate” and the best you can find.

I have owned boats most of my life and have always looked for a shop that I can take the mistress to and know the work will be the best, completed on time, for a decent price. Like most of us we try to find a place fairly close to home out of convenience. I am a school teacher (not English….) and live in the South Florida area where I have used several places including large marine shops and a custom shop that claims to handle all problems with inshore boats.

About a year ago I had a Stealth charging system, trolling motor, on board charger and amp installed at that “custom” shop in Fort Lauderdale. If I knew how to install them I certainly would have. Most of the time we have to simply trust the person who claims to be the “professional” that the install was correct. To be honest I was concerned about the finish look at the time, I had a deep scratch in the deck that definitely was not there before, and it was in the shop for well over the time I was promised. Later I noticed the on board charger install and will explain that in a moment.

Recently I was having many problems and asked for advice on a forum. Several people said that I should use Master Repair in Stuart Florida. It is a 90 minute drive but was told they were amazing. I bit the bullet and called. Rose in the office was simply awesome. She stayed in contact, calling me back and was able to get me in. I brought the boat in and met Rose and Mike the owner. The shop was extremely clean and full of inshore and offshore boats. I immediately noticed that every boat had work blankets all over them. He was nothing short of professional. He took notes while we talked, gave me several options, and finally promised the boat to me by next Wednesday (6 days later). Within a day I was contacted by Technician Scott who found several problems with the previous install. Both the stealth and amp were connected directly to the house battery. I wondered why the batteries were always so low when I brought the boat back from storage.

Scott and Mike did contact me several times to keep me updated on the boats progress. The boat was completed and ready for my pickup in 5 days (1 day earlier than promised, when does that happen?). When I arrived to pick it up Scott spent well over 30 minutes explaining the problems and fixes. He connected volt meters to show me how strong the stealth was and how it worked. They had all lines and old plugs there for me to look at. I did upgrade my trolling motor to a newer one asking them to install a better plug as the previous plug never really connected well. On his own, Scott installed the matching plug to my old trolling motor in case I wanted to keep it for a backup.

Even more amazing I mentioned that I had to change a trailer tire because the stem was leaking prior to my drive up, and without me requesting Scott fixed that at no charge. The previous custom shop had installed the on board charger inside the console but only used the 2 lower screws to hold it to the side of the console. I'm guessing the guy did not want to take a chance of drilling through the side of the console, as the 2 lower screws that he did install were directly behind the rod holders. Scott installed a new on board charger in the same spot but first adhered a piece of starboard then used all 4 screws to install it.
To be honest I would drive even further if I knew Mike and his crew would treat me that way. I just had to post my experiences with Master Repair in case anyone needed work on their baby.

Oh and I promise I'm not getting anything for this. Just hoping to give anyone in south Florida within driving distance of Stuart advice for an amazing shop. I owe someone for the advice and certainly wanted to pass it on. You will not be disappointed.
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Old 01-14-2017, 06:02 AM
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Paragraphs are your friend!
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Old 01-14-2017, 06:19 AM
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i almost had a seizure just looking at that
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Old 01-16-2017, 06:43 AM
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Master Repair is top shelf quality without the attitude.. They always got 5 stars in my book.
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Old 01-20-2017, 12:56 PM
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Master Repair is one of the few companies I will recommend 100% to anyone. Everyone I have sent to them raves about the service and the quality. They have rigged two boats for me including the Shearwater I bought new in 2015 and did all the installs and cleaned up Shearwaters messy wiring. Well worth the drive from anywhere.
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Old 01-20-2017, 01:11 PM
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Master Marine sucks ........

Hi Mike and Rose... Just kidding ...

Top notch shop.. Rigged my new boat from stem to stern
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Old 01-20-2017, 01:59 PM
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Originally Posted by triplenet View Post
Master Marine sucks ........

Hi Mike and Rose... Just kidding ...

Top notch shop.. Rigged my new boat from stem to stern
Whew...good thing we were talking about Master Repair
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Old 01-20-2017, 06:18 PM
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Yep - they're awesome. I never knew electrical on boats could last so long without regular problems. I actually once suggested they take a short cut installing a battery and they politely declined, "sorry, we don't do things like that " Another time they noticed my trailer lights weren't working properly and they traced the problem down to a fuse in my truck and fixed it no charge while I paid the bill. These guys are above and beyond.
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Old 01-20-2017, 06:36 PM
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Originally Posted by Sneaky Snooker View Post
Whew...good thing we were talking about Master Repair
Typing while intoxicated never works out
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Old 01-20-2017, 06:51 PM
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Originally Posted by triplenet View Post
Typing while intoxicated never works out
Yea, but you won't care
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Old 01-20-2017, 07:05 PM
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They should clone the shop and people.
Put one or more in every state.
Why oh why don't other business see the benefit in modeling other successful businesses?

.
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Old 01-20-2017, 07:16 PM
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Originally Posted by 240 LTS View Post
They should clone the shop and people.
Put one or more in every state.
Why oh why don't other business see the benefit in modeling other successful businesses?

.
We are very fortunate to have them here. Moving pads on the boats while working on them, wash after done. Real service....
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Old 01-20-2017, 10:40 PM
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Originally Posted by 240 LTS View Post
They should clone the shop and people.
Put one or more in every state.
Why oh why don't other business see the benefit in modeling other successful businesses?

.
Actually, they did...sort of. See the reference in the OP's post to the Ft Lauderdale shop, which was ex-Master Repair people from when they were based here.

My first experience with MR was in 1996 when they were based on NE 6th Ave in Oakland Park - I think I was the first customer to have them install a troller on a KW 1720, PIA job due to the bow layout, sorry Mike! They did a great job and even corrected my battery placement at no charge - thanks MR! Been a fan ever since.

Well worth a drive from anywhere in Florida if you value quality service.
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