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Why Don't VA Personnel Return Phone Calls?


Why Don't VA Personnel Return Phone Calls?

Old 01-09-2017, 08:13 AM
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Default Why Don't VA Personnel Return Phone Calls?

I can't count the number of times I have called the Daytona VA Clinic, Lake Baldwin VA Facilities and the new Lake Nona VA Facilities and left messages with specific clinics an/or persons in those clinics. Rarely, if ever, are the calls returned. Any other vets have the same troubles getting call backs from the VA?
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Old 01-09-2017, 09:29 AM
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The VA is a major league bureaucracy. You have to show up drunk with an automatic shooting up the place in order to get fired.

No incentive for the employees to call back.
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Old 01-09-2017, 10:37 AM
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By chance have you tried myhealthevet secure messaging?
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Old 01-09-2017, 10:40 AM
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I work with some government agencies and it can be frustrating. Here is what I started doing. Make your initial call. Find the organization ladder....it is normally public on their website. Second call goes one step up the chain. Third call another step. Fourth call another step. I tell them I will keep going till I hit the white house. You will rarely hit the administrator but if/when you do you get a pretty quick response.
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Old 01-09-2017, 10:42 AM
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"We're from the government....and we're here to help (ourselves)."
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Old 01-09-2017, 10:49 AM
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At the WPB VA, I always get answers within 24 hour max on their secure messaging.

Plus you need to get your primary care physician's office number or extension. Never had a problem leaving a message and getting a call back there either.
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Old 01-09-2017, 11:29 AM
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I worked at VA for six years.

#1 The job of the VA employee is to receive a paycheck.
#2 Anyone coming between a VA employee and their paycheck is a "problem."
#3 Any action (verbal, raised eyebrows, in writing) towards a VA employee is grounds for a harassment action or EEOC complaint.
#4 VA employees do not return calls to other VA employees. Emails only some of the time and you better watch out---see #3.

Case in point. Our service secretary was stunned and bewildered when I requested she order me up some business cards from the VA print shop. (Keep #3 in mind now)

Her: "Why do you need business cards?" None of the other Dr.s request business cards?"
Me: "So I can give them to patients so they can call me any time."
Her: "That's not my job. I work for the Veteran, not you."

So I went myself to the print shop and they were happy to make me some cards.

This telling example is repeated ad infinitum at VA's all across the fruited plain.

Last edited by dssmith; 01-09-2017 at 03:35 PM.
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Old 01-09-2017, 11:53 AM
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It is amazing to me how America's best are treated so poorly while illegal immigrants, terrorists and people who have never worked a day in their lives are treated like kings.

President Rapi would close the entire domestic VA hospital system and replace it with a VM system, or Veterans Medical which would be an insurance agency. It would work something like Medicaid. Pretty much, if you make less than $100k per year and separated honorably, you pay nothing.

Then sell off the hospitals and pay down part of the $19 trillion national debt.

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