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McDonald's Unveils Job-Replacing Self-Service Kiosks Nationwide

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McDonald's Unveils Job-Replacing Self-Service Kiosks Nationwide

Old 11-30-2016, 07:20 AM
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Default McDonald's Unveils Job-Replacing Self-Service Kiosks Nationwide

http://www.forbes.com/sites/realspin.../#2c7e3a46762e
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Old 11-30-2016, 07:32 AM
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Took my kid in for a happy meal just outside of Orlando on a road trip and used one. The process is clunky, seemed like the kiosk needed some more processing horsepower or video RAM, because the screen changes and animations were painfully slow. Not all menus were intuitive, but with some time we were able to figure it out. Watched some older folks definitely struggle with usage.

There was a single employee posted to help customers for 2 kiosks, so I can see where you could run with fewer 'front of house' employees.
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Old 11-30-2016, 07:37 AM
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This is what $15/hour wages for unskilled labor will do. Not that they won't automate this type of business at the current minimum wage anyway.
These kiosks will probably have a ROI of less than one year.
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Old 11-30-2016, 07:43 AM
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Originally Posted by Wolakrab View Post
This is what $15/hour wages for unskilled labor will do. Not that they won't automate this type of business at the current minimum wage anyway.
These kiosks will probably have a ROI of less than one year.
Agreed! Figure $20,800 for $10/hr Johnny plus payroll taxes. Machine can't cost more than 10K with McDs purchasing power.
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Old 11-30-2016, 07:48 AM
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Order kiosks have ZERO to do with min wage hikes.

They have been in use all across this country for years, long before the $15/min wage was mentioned.

McD's is actually way behind here.
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Old 11-30-2016, 07:49 AM
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This is next. I love it. http://newatlas.com/hamburger-machine/25159/

The people who will maintain will make a lot more than $15/hr. But there will only be one per store. U.S. needs Vo-Tech job training in a big way.
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Old 11-30-2016, 07:49 AM
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WAWA has been using them for a decade or close to it. So much easier than trying to explain what you want on your hoagie
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Old 11-30-2016, 07:50 AM
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Wawa Has been using them for quite a while and work very well. I rather deal wiht the Kiosk than some dis interested Counter worker.
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Old 11-30-2016, 07:51 AM
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$15/hour wages for a starter job to dunk fries or putting buns in a toaster come-on you knew this would happen it’s just speeding up automation, what this will do to our youth looking for an after school or start jobs, well you can see it coming soon
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Old 11-30-2016, 07:55 AM
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Originally Posted by Wolakrab View Post
This is what $15/hour wages for unskilled labor will do. Not that they won't automate this type of business at the current minimum wage anyway.
These kiosks will probably have a ROI of less than one year.
The second part of your post is more accurate than the first, which may be true but which we cannot come close to knowing. ... particularly given the facts that a) these kiosks have been in development and use for years - well before the "living wage" movement took hold, and b) the number of personnel required in fast food kitchens has been declining for years while rises in min wage have been modest against inflation.

Having been in the fast food business (Wendy's) I'd bet the operational headaches of staffing and managing human beings, coupled with the inconsistencies in performance inherent to humans, are more important drivers of automation.
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Old 11-30-2016, 07:59 AM
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Originally Posted by rbhankins001 View Post
Order kiosks have ZERO to do with min wage hikes.

They have been in use all across this country for years, long before the $15/min wage was mentioned.

McD's is actually way behind here.
I agree, but the hype over raising the minimum wage has lit a fire under companies like MCD's to implement the plan to eliminate human order-takers.
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Old 11-30-2016, 07:59 AM
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Originally Posted by nicecast View Post
The second part of your post is more accurate than the first, which may be true but which we cannot come close to knowing. ... particularly given the facts that a) these kiosks have been in development and use for years - well before the "living wage" movement took hold, and b) the number of personnel required in fast food kitchens has been declining for years while rises in min wage have been modest against inflation.

Having been in the fast food business (Wendy's) I'd bet the operational headaches of staffing and managing human beings, coupled with the inconsistencies in performance inherent to humans, are more important drivers of automation.
I agree.

Now can you tell me why Wendy's burgers are square?
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Old 11-30-2016, 08:04 AM
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Originally Posted by rbhankins001 View Post
I agree.

Now can you tell me why Wendy's burgers are square?
Think it went back to Dave Thomas' childhood. It's a nice gimmick.

I don't eat fast food but if I did Wendy's is by far the freshest of the big three.
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Old 11-30-2016, 08:07 AM
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Originally Posted by joe.giuliano View Post
This is next. I love it. http://newatlas.com/hamburger-machine/25159/

The people who will maintain will make a lot more than $15/hr. But there will only be one per store. U.S. needs Vo-Tech job training in a big way.
While implementing more automation will result in a net loss of lower paying jobs, it is adding better paying jobs for those involved in manufacturing, programing, maintaining and selling the automation equipment.

As Joe pointed out, the issue is how to get the order taker better educated to participate in the tech-based economy. Regardless of whether the minimum wage is $10 or $15, a machine can outperform without drama, benefits, sick days, etc.
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Old 11-30-2016, 08:08 AM
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Wonder what happens when I want my fries without salt?
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Old 11-30-2016, 08:10 AM
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Can they center a hamburger pattie on a bun, current personnel at a lot of fast food restaurants seem to have difficulty with this task. Nothing like a filet of fish with the bun and tartar sauce half way out of the bun

Automation is the way to go, there is a TV program that shows how various foods are manufactured and packaged. The technology is there. Once the labor cost vs investment cost point is reached those jobs will be gone. Tomorrows kids will be hacking fast food machines for free burgers
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Old 11-30-2016, 08:10 AM
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Originally Posted by rbhankins001 View Post
I agree.

Now can you tell me why Wendy's burgers are square?
In a 2001 interview Wendy's founder Dave Thomas said that he had been inspired to go into the hamburger business by fond memories of a Kewpee Burger restaurant near his childhood home in Kalamazoo, MI. Kewpee Burger was not like modern franchises in that each location was independently operated and sold their own recipe of hamburgers. The location in Kalamazoo sold square burger patties.

So the reason Wendy's started selling square hamburgers is because a square hamburger was what Dave Thomas was used to from his childhood.
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Old 11-30-2016, 08:11 AM
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They have had the testers here for a few months.

Never use the counter anymore......they can take that $15hr and kick rocks.
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Old 11-30-2016, 08:12 AM
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These jobs at McDonalds and the like are not meant to support families. They are for H/S and college kids. These people who want 15$hr need to update their skills if they want more money.
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Old 11-30-2016, 08:14 AM
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Originally Posted by seatec View Post
Wawa Has been using them for quite a while and work very well. I rather deal wiht the Kiosk than some dis interested Counter worker.
The kiosks haven't caught on around me, I welcome it though and hope they can figure out how to make it work at the drive thru, I'm almost certain I can have my order entered exactly as I want it in 1/2 the time it takes to yell it thru a scratchy speaker and repeat myself 4 times.

The on exception I will give to this is CFA, their employees are actually enjoyable to deal with and they get it right.
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