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-   -   Anybody in the office phone system business??? NEC SL1100 (https://www.thehulltruth.com/dockside-chat/803433-anybody-office-phone-system-business-nec-sl1100.html)

emudryj 11-23-2016 07:07 AM

Anybody in the office phone system business??? NEC SL1100
 
OK... I know this is a hard one to answer, but I know there are guys of mostly every trade in here so someone may know, and throw me a rope...

Have a NEC SL1100 phone system at the office.
On of the multi lines desk stations, is showing VRS-IMM on the display and the guy at that extension can make calls (in and out) but nobody can reach that extension...

When we call his extension number it rings ones and feels like is transferred somewhere and hangs up.

The company that install it and programmed the system, is a small mom and pop shop, and the main guy is out of reach, so I was wondering if anybody here would be able to help me up.

I googled it, I looked through every menu option I could find and I'm still stuck.

BTW: I have full access to the system config.

CaptWill 11-23-2016 07:35 AM

I am a 40 years phone and security guy, but have never programmed an NEC. But what you;re describing, sounds like that extension has been set to forward calls. That would have been done at the extension in question, either through a menu option, or a dedicted CALL FWD button. Is there a user guide built in the the phone (the ESI brand that I am certified dealer for, all have built-in user guides and interactive verbal tutorials). If not, see if you can find one at NEC telecom's website, or google user guide for that model. Cancel call forwarding should restore normal op.

Maybe someone else here knows that particular system, will chime in.

emudryj 11-23-2016 08:57 AM


Originally Posted by CaptWill (Post 9703870)
I am a 40 years phone and security guy, but have never programmed an NEC. But what you;re describing, sounds like that extension has been set to forward calls. That would have been done at the extension in question, either through a menu option, or a dedicted CALL FWD button. Is there a user guide built in the the phone (the ESI brand that I am certified dealer for, all have built-in user guides and interactive verbal tutorials). If not, see if you can find one at NEC telecom's website, or google user guide for that model. Cancel call forwarding should restore normal op.

Maybe someone else here knows that particular system, will chime in.

You are definitely on the right path... the guy at that extension said that It was probably him while trying to get his voice mails.

I googled it and went over all the possible ways to cancel call forward (call forward on busy, call forward no answer, etc...), but the damn thing still has the message on the screen and forwards the calls....:mad::mad::mad:

CaptWill 11-23-2016 10:18 AM

OK. Here's an interactive user's guide to that system. It is either set up to call forward all calls, or it is redirecting all calls (seems redundant to me, but these are both options on that system).

These features are implemented by one of the 12 feature keys. The (2 rows of 6 buttons are the feature keys, and the installer/programmer shouold have labelled them, but some installers put their "standard group" of features on blank buttons, then management says I don't need all those features at all the phones, only these. The installer forgets to delete the programmed feature, and so there it is, waiting in the shadows, for some unsuspecting sole to press that button while trying to do something else, and presto.... he just screwed the pooch.

Anyways, see if this will help:
http://www.necunifiedsolutions.com/I...cPath%3D_____1

http://www.necunifiedsolutions.com/I...tures%7C_____9

http://www.necunifiedsolutions.com/I...rding%7C_____3

Dave123 11-23-2016 10:49 AM

A lot of systems use * then a number to activate features and # then a number to deactivate the feature. You can try picking up the receiver, press #, then the number 1 and hang up. Then pick up the receiver and press # then the number 2 and hang up. Repeat this procedure for all the numbers including "0" zero and see if that helps. This works for avaya systems...not sure for NEC.

edale99 11-23-2016 11:05 AM

My Cisco phone uses CFwdALL button then 8000

djhnsn 11-23-2016 06:34 PM

I googled vrs-imm and found this manual http://kitchen.manualsonline.com/man...ns/5.html?p=81

On page 81 it says vrs-imm will forward calls immediately the manual is 1600 pages not sure if this helps or not.

emudryj 11-23-2016 07:54 PM


Originally Posted by djhnsn (Post 9705495)
I googled vrs-imm and found this manual http://kitchen.manualsonline.com/man...ns/5.html?p=81

On page 81 it says vrs-imm will forward calls immediately the manual is 1600 pages not sure if this helps or not.

DAMN!!!!!! fricking awesome!!!!! I've been googling this mofo 200 different ways and never got there... although I have cleared the call forward immediately 25 times already, that doc helps A LOT!!!1

THANKS a million for taking the time to look for it and respond!
Highly appreciated sir. I owe you one.:thumbsup::thumbsup::thumbsup::thumbsup:


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