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MS Outlook/Corrupt PST file/365 Question

Old 10-18-2016, 06:32 AM
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Default MS Outlook/Corrupt PST file/365 Question

I'm about to toss my computer out a window.

Running W7 Pro with Office 2010. Outlook is crashing 10-15 times a day. I've run the Inbox Repair Tool many times already, and it seems to help for a few hours, but it has not solved the problem. I've even uninstalled and reinstalled Office.

I have no problem switching to Office 365. Any comments on whether the PST file will still be unstable if I make the switch? Other ideas?
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Old 10-18-2016, 07:59 AM
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How big is the PST? O2010 has a 50GB limit, so that's probably not the issue.

Possibly try this:
- Put Outlook into 'Work Offline'
- Backup the entire mailbox to a backup.pst
- Delete the mail profile and re-create from scratch
- Import the backed up PST

Your provider (O365) is probably not the culprit. But the conversion will help because all of your mail gets moved into an Exchange DB on the Microsoft server. Then you only have an OST on your local machine and by default (with Outlook 2013/2016) it only brings 12 months worth local to your PC. (this is customizable).

There are most likely corrupted items and the repair tool is just a band-aid. You could also try creating an archive file to reduce size. May help.
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Old 10-18-2016, 08:31 AM
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Originally Posted by ECKeys View Post
How big is the PST? O2010 has a 50GB limit, so that's probably not the issue.

Possibly try this:
- Put Outlook into 'Work Offline'
- Backup the entire mailbox to a backup.pst
- Delete the mail profile and re-create from scratch
- Import the backed up PST

Your provider (O365) is probably not the culprit. But the conversion will help because all of your mail gets moved into an Exchange DB on the Microsoft server. Then you only have an OST on your local machine and by default (with Outlook 2013/2016) it only brings 12 months worth local to your PC. (this is customizable).

There are most likely corrupted items and the repair tool is just a band-aid. You could also try creating an archive file to reduce size. May help.
Thanks for your response.

The pst file is 37GB. I realize the issue is with the pst file and not the program itself. I'll try the backup process you mentioned and see if it helps. I don't have a problem upgrading to 365 either. It's not a cost issue. I just want the easiest fix.
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Old 10-18-2016, 01:30 PM
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Old 10-18-2016, 02:07 PM
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PST's are best kept at 2gb if you want optimal performance. 37 gb is going to cause problems.

Create a new pst and move some subset of your data to it. Use whatever categories make sense to you. I used to organize by year, so 1 pst for 2016, 1 for 2015, etc.

Repeat this process, file by file, until your most items have moved out, and then shrink your original pst.

I get it that everyone wants to say everything, but I can guarantee you still have a bit of waste.

If you sort your emails by size, then look at the biggest emails. Do they contain attachments you need to keep around? Save off the attachments and delete the large emails.

Next, sort by title. Do you have 26 emails in a single thread? If so, just keep the most recent one that has the whole conversation and delete the first 25.

Next, sort by person. You'll find a few people that aren't important any more, and can delete all emails from that person.

If you take these few steps, life will be a lot easier.

Or you can just wait until Outlook shits itself and you lose everything.
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Old 10-18-2016, 02:09 PM
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The nice thing about organizing year by year is that your pst's stay small and fast, and anything over a year old isn't going to be used that often.
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Old 10-18-2016, 02:18 PM
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Originally Posted by jobowker View Post
PST's are best kept at 2gb if you want optimal performance. 37 gb is going to cause problems.

Create a new pst and move some subset of your data to it. Use whatever categories make sense to you. I used to organize by year, so 1 pst for 2016, 1 for 2015, etc.

Repeat this process, file by file, until your most items have moved out, and then shrink your original pst.

I get it that everyone wants to say everything, but I can guarantee you still have a bit of waste.

If you sort your emails by size, then look at the biggest emails. Do they contain attachments you need to keep around? Save off the attachments and delete the large emails.

Next, sort by title. Do you have 26 emails in a single thread? If so, just keep the most recent one that has the whole conversation and delete the first 25.

Next, sort by person. You'll find a few people that aren't important any more, and can delete all emails from that person.

If you take these few steps, life will be a lot easier.

Or you can just wait until Outlook shits itself and you lose everything.
Originally Posted by jobowker View Post
The nice thing about organizing year by year is that your pst's stay small and fast, and anything over a year old isn't going to be used that often.
I have a folder within my Outlook Data file that I titled Prior to 2015. It contains 2013 & 2014, but it's still within the Outlook Data File. I guess I could always archive the pre-2015 stuff. I'll also try to reduce the size by sorting to see if any large attachments can be removed.

FYI, this is at work.
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Old 10-18-2016, 03:05 PM
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We're running Win 7 and Office 365 here on our office computers. We changed from MS Office 2003. It was a great improvement using the new Outlook. A night & day difference. It's worth changing!

After reading some of the advice on THT, I just checked my .pst file size and it's 20GB and Outlook is working just fine. Don't know how it would work with 37GB. That's a big .pst file. I get a lot of emails every day, but you've got me beat.

Good Luck!
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Old 10-18-2016, 06:08 PM
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O365 will get you Office 2016 and free support

I hung onto Outlook 2010 way too long. Did not want to make the switch, but now I'm glad I did
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Old 10-18-2016, 06:17 PM
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Don't let your pst files get too big.
Once you start experiencing issues, it is very difficult, to impossible to fix.
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Old 10-19-2016, 05:27 AM
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37 GB? Ouch. There is your culprit.

Clean it up...archive if possible. Create new PSTs by year.
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Old 10-19-2016, 06:22 AM
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Outlook 2010 -> current has a 50 GB PST limit. While 37 GB is not ideal, it is not outside the scope of functionality. Gone are the days when a 2 GB PST would corrupt all of your mail. Archive to shrink is a good idea though.
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Old 10-19-2016, 07:05 AM
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I'm running the "Compact File" utility in the Account Settings screen. So far it is down to 13GB. Hasn't crashed yet today. I also sorted my deleted and other folders by file size and permanently removed a bunch of 10MB+ files such as old QuickBooks backups sent by clients. Hopefully this will solve the issue.
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Old 10-19-2016, 12:23 PM
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My Outlook 365/2016 pst is 34 gb, and it runs fine on multiple computers - all Windows 10 machines; and other than it taking 3-4 minutes to back up, it works just dandy.
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Old 10-19-2016, 06:54 PM
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Originally Posted by Parthery View Post
37 GB? Ouch. There is your culprit.

Clean it up...archive if possible. Create new PSTs by year.
Big PST file is killing you, and a risk if/when you lose it, or lose the drive it's stored on.

I loathe recurring fees, but O365 may be your best bet, after you resolve your PST file problem. You don't want to run it from a remote location.
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Old 10-19-2016, 07:35 PM
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have you done any disk diagnostics? If you have a bad sectors on the drive no matter how much you fix that file it will keep getting corrupted.
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