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help! presentation on Wed!

Old 02-20-2006, 06:02 PM
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Default help! presentation on Wed!

Ok, most of you should know a bit about me by now... Just an redneck working hard and trying to move up.


I've got a presentation to do on Wed at the corporate office. I have learned Power Point, how to do charts via Excel, etc and I am VERY comfortable in my knowledge of my subject, which is Quality Assurance on Dish Network installs. I am in charge of 3-400 techs and 15-20 managers (depending on season), and am having to give a presentation to all the site managers on why the heck they should bother with QUALITY -v- QUANTITY.

Unfortunately, quality is an unseen profit, quantity in an immediately verifiable asset ($$ in the bank - we are only paid by completed job)

I've held plenty of training/motivation meetings with people below me and feel I'm good at that level. This meeting is with the VP, CFO, CEO, etc watching me.

AAARRRRRRRRGGGGGGGGGGGGGGGGGGGGGGG!!!!!!!!!!!!!!!! !!!


Tips???

Prayers????

Vodka????


Oh yeah - I'll be driving all day tomorrow (4am to 3pm) so won't be able to check this - keep tips coming even if I don't respond AND I just found out I'm right after lunch when everyone will be sleepy!!!!




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Old 02-20-2006, 06:11 PM
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Default Re: help! presentation on Wed!

create your a table with all your data in Excel.

select all data and select the "chart" button on the toll bar and follow the wizard...it is self explanatory once you start working through the wizard.

then if you need to...you can import your chart to your power point presentation.
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Old 02-20-2006, 06:26 PM
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Default Re: help! presentation on Wed!

Any system is only as good as its weakest component; unsatisfied customers can do a lot of damage. Yeah, sure you can get out there and fix whatever screw up the initial installer made. When people ask those customers about your product they will usually tell everyone all about it from their point of view... and they will ALWAYS tell them about the screw up... First impressions are made only once...... That's my two cents.... Good luck.....
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Old 02-20-2006, 06:26 PM
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Default Re: help! presentation on Wed!

As long as you are comfortable and know what you are talking about you should be fine. It does not matter if they are VP's or Techs, they are just people. Speak slowly and deliberately. Make eye contact with each person, working your way around the audience throughout the presentation. Ask questions to the audience regarding why quality is important. Keep the words on powerpoint to a minimum, use PPT as a an organizational tool for the presentation. Talk to the audience not to the PPT slides. Do what you are comfortable with.

Good Luck!
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Old 02-20-2006, 06:41 PM
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Default Re: help! presentation on Wed!

Consentrate one person and make eye contact. Avoid talking with your hands. One hand in the pocket usually works. Theay told us that when I went through instructor tactics in the military. Good luck, you will do fine.
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Old 02-20-2006, 06:52 PM
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Lousy quality is advertised broadly and freely by many.
Check out the post here. The negative posts about poor work out weigh the positive posts for a job well done.
Not to mention the time lost returning to redo a poor installation.
Ask them to recall the last service they had and their impression if it was good or bad.
They will remember the bad service longer.
Don’t just talk at them, ask questions, their experiences. Relay your experiences with poor or good service.
Inject a little humor. I throw candy to the people that ask questions at the seminars I teach. Put a fishing picture in your power point presentation that you stumble onto. It breaks the tension and keeps them wondering, What’s he going to do next.
Good luck..


Monstro,
Been there, Done that, Got the scars
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Old 02-20-2006, 06:59 PM
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Default Re: help! presentation on Wed!

Well, look at my story about Firestone..

It is the quality of service (rather lack thereof) which will result in my NEVER doing business with them again..

Ironically, another part of the issue with Friestone was due to their quantity too, they weren't able to deliver on time as they promised because they were backed up!


Here's one that ought to hit closer to home for Execs - Ask them what kind of cars they would rather drive - Mercedes & BMW or Chevy & Ford? They might not actually say it, but they will know which one in an instant..
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Old 02-20-2006, 07:11 PM
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Default Re: help! presentation on Wed!

I'm going on my 29th year in quality control/assurance,bottom line is: If everything and everybody was perfect,I wouldn't have a job! Rework means lost time and $$$ ! Teamwork and quality go together. Knowing the resources available strengthens quality and job knowledge in the long run. Identify the areas of most occuring non-conformances and develop a plan to reduce this. Ask your people in the field and the office what opinions they have in this area and go from there. You are going to have a busy Tuesday......Good Luck!
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Old 02-20-2006, 08:34 PM
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Great stuff. A lot I've already prepped myself for, and some new ideas.

Gotta go to bed now...

I'll hit a couple wireless spots on the way, (Super 8 motel is best, FYI)


Keep 'em coming.

(loaded up on candy...)


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Old 02-20-2006, 08:37 PM
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We've all seen what you've posted in the past. You'll do fine just being yourself. Good luck and drive safe.
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Old 02-20-2006, 08:47 PM
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Default RE: help! presentation on Wed!

If nerves may be an issue, visualization of the talk and it going well may be helpful. Another thing that I like to dwell on is that even if some audience members may outrank you, you are the expert there on your topic. I always psych myself up by telling myself prior "You are the professor, they are your students - just teach them".

I assume that the central subject of your talk will not actually be to justify Q.C. as an activity. That's not really a position you want to put yourself in, and if the senior management have any idea at all of why they have signed off on funding 300-400 people (I'm guessing they do), it's not a subject you should have to address anyway. Just my opinion, but I think focusing on that is not helpful. If it were me, I would prefer to focus on what you guys are doing - improvements made in quality, methods for doing so, measures of success, etc, and impacts and anecdotes from customers, etc. More - what kind of great work you guys are doing, and also a sketch of a plan for the (near term) future, rather than why they should even have that department in the first place. You just don't get 300-400 people on the payroll without management having some idea of why that's important. Not saying you can't touch on that, just suggesting you not make it the main thrust. Instead tell them why you and your people are doing a bangup job of it for them.

Just my opinion, so take it for what it's worth and use it for what you can, throw it out if you can't. Good luck!
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Old 02-20-2006, 09:03 PM
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Quality equals repeat customers. Good repeat customers don't usually ask for much beyond what was promised and delivered. Quantity usually means many fewer repeats so you have to work harder to get new customers to replace the ones that you lose and continue to grow the system. Here at our Chamber of Commerce, we have always felt the best way to grow the Chamber was to retain members, rather than concentrating solely on new members. New membership coordinator only has to work half as hard to grow the membership is fewer people quit.
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Old 02-20-2006, 10:05 PM
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Default Re: help! presentation on Wed!

Quality= Say what your going to do, Then do what you said you are going to do.

A satisfied customer only tell's 3 people but a dissatisfied customer will tell 300.

Quantity= Go straight to the 300 people part .


Good luck
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Old 02-20-2006, 10:24 PM
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Default Re: help! presentation on Wed!

Joe - I have every confidence that you will present yourself and your presentation just fine.

The above posts are awesome with their advice and just know this - without QUALITY you won't HAVE any quantity... enough said.

Take care and GOOD LUCK!!! YOU CAN DO IT!!!!!
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Old 02-20-2006, 10:36 PM
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Small tip wwhen you are presenting power point graphs

Instead of just titling the slide with somethng like "2006 Projected installs by month"

Make the title say what you want the slide to impart - something like "2006 installs will rise in the 2nd half of 06"

I learned that from a master at presenting - make the slides say what you want them to unsderdatnd from the slide - it's called an "active title"
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Old 02-20-2006, 11:07 PM
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And , bring the Budweiser girl's .

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Old 02-23-2006, 06:27 PM
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Default Re: help! presentation on Wed!

thanks everyone - just got back home, and I think I still have a job....


Best case scenario happened - I was suposed to have an hour; I have a reputation for rambling on; two people before me went long so I was told I had 30 minutes. Took 31. After the initial cotton mouth (not the good kind) all went well.


The CEO had to leave almost first thing to handle a new contract were's working, I was much relieved. Then he showed back 15 minutes before I started. Dammit!


Again - thanks for all the tips. Few days at home with the hot woman that lives here (I believe it's something called "wife") and back to Georgia for a month.

BTW - I couldn't get the Bud girls, and my VP put the brakes on the stripper idea....



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Old 02-24-2006, 06:28 AM
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WAY TO GO, JOE~~!!!!

Glad that things went well. We KNEW you could do it!
FJ
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Old 02-24-2006, 12:54 PM
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Great job!!! Glad everything went smooth.

For future reference...
I have to give presentations on a weekly basis. One thing I have learned, is that if you are giving a visual presentation (ie PowerPoint), don't give out the program on paper , or other literature for that matter before you are done. Their attention needs to be on YOU, not the handout. Thats the whole "point" of PowerPoint. Close the presentation by passing out paper forms of your presentation and supporting documents if needed. If you don't , most of them will just read through the literature, and become bored before you are through.
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Old 02-24-2006, 01:09 PM
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Default RE: help! presentation on Wed!

Glad to hear things worked out well - that kind of thing can be nerve-wracking.
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