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Mechanic FOLLOW-UP

Old 02-14-2006, 08:51 AM
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Default Mechanic FOLLOW-UP

Well, here is the follow up to the story here: http://www.thehulltruth.com/forums/t...=89019&start=1

I met with the regional guy from Corporate along with the offending store manager (Andy) at a local corporately owned store. He was overly apologetic as you can imagine. They ran a litmus test on the fluid and grabbed one of the mechanics from that store and asked him "Whaddya think?" - he replied, "Looks like it's got moisture in it to me.. I'd probably recommend a flush.."

Busted and confirmed...

To make a long story short, they refunded ALL of my money from that visit, assured me that the necessary disciplinary actions would be taken and asked "What can we do to earn back your trust. We see you have been a long time customer and we don't want to lose you, or your business" yada yada yada...

Well, I didn't say much and just left it at the refund because I wasn't really looking for much, but I do kind of feel like I let them off easily..

Now, I want to ask y'all a serious question and would like some serious replies (please ) .. Without being vindictive, greedy or anything like that - should I have asked for more, or should I just go ahead and let them try to live up to their promise?



Remember, I am actually in a good position if I do take it back - they screw ANYTHING up and it's their arse and they know that..
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Old 02-14-2006, 08:59 AM
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Default Re: Mechanic FOLLOW-UP

I would be happy with the results you got man. And, like you said, they will take "special" care of you from now own like they should have done to start with.
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Old 02-14-2006, 09:31 AM
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As Hotspot says....they will remember you from now on....just like last year when the local Chevy dealer replaced the intake manifold gaskets on my GMC and did not torque the rear manifold bolts down and the motor went south, they stepped up but a new engine in it, and they take care of me every time I go in for service....

So lets summarize:

1: You got screwed
2: You realized you got screwed
3: You posted on THT about getting screwed....you add to your post count
4: You get recognition of getting screwed
5: You complete the task on your truck, now its done right
6: They refunded your money for getting screwed now you’re a prostitute
7: You now have a repair facility that is afraid that you would pull out a can of Texas Whoop-Ass if they try to screw you again.

For now on I would request that the mechanic show you everything he did including left over parts and fluids

So in hind sight statements 1-7 give you 2 and 5

Sounds like you won to me…..
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Old 02-14-2006, 10:16 AM
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Default Re: Mechanic FOLLOW-UP

my favorite thing to do in that situation is to ask them, what do you feel is an appropriate measure to prove that you would like to keep my business, this way you don't come across as greedy, and you get to see their true colors.
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Old 02-14-2006, 10:53 AM
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Default Re: Mechanic FOLLOW-UP

Yeah, I do wish I had asked "What do YOU think is appropriate.."

Derek, you crack me up bro...
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Old 02-14-2006, 11:12 AM
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Default Re: Mechanic FOLLOW-UP

Derek actually showed some intelligence Chris....

but he still can't beat 1100.........

I am just glad that this is over for you. This type of crap is just aggravating.
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Old 02-14-2006, 11:48 AM
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HOTSPOT - 2/14/2006 12:12 PM

Derek actually showed some intelligence Chris....

but he still can't beat 1100.........

I am just glad that this is over for you. This type of crap is just aggravating.

Yep, I stayed at a Holiday Inn Express the other night...so any intelligent thought would be temporary-
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Old 02-14-2006, 12:04 PM
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Default Re: Mechanic FOLLOW-UP

Chris, one question to ask is "were they sincere"? If they were and the proper action was taken I would be content with the outcome.
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Old 02-14-2006, 12:38 PM
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Default Re: Mechanic FOLLOW-UP

Chris~ Just my .02...so take it for what's it worth ~ but, I would have asked them just what WERE the disciplinary actions that were going to be taken and what do THEY think they would need to do to actually EARN back a customer that was so BLATENTLY screwed over.

I am glad that things did work out for you the way that they did and that they now know that "big brother" is watching more than they think he is. HA~ But with that said, I'd have a hard time EVER going back to that store and I would write a huge editorial letter to the newspaper letting everyone know of the kind of business "ethics" to watch out for when taking a vehicle to this particular shop. But that's just me and women tend to be a little more "vendictive" when it comes to getting "screwed". ESPECIALLY by a mechanic. I've had it happen to me personally, and Daddy'O can attest - the end result WASN'T pretty.

I know what you mean about NOT wanting to be greedy or vendictive, etc... but sometimes there comes a point where you HAVE to take a stand and do the right thing even if it means some not so great outcome for the ones involved. They had a choice to do the right thing in the beginning and chose NOT TO. Hhhmmm.... Too bad for them. Maybe next time they'll think differently.

I could write a book....
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Old 02-14-2006, 03:05 PM
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Chris I think you did well. You obviously set a precedence for return visits.
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Old 02-14-2006, 03:35 PM
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I have to totally disagree !!!! Like the old saying, "First time you screw me over, shame on YOU, second time you screw me over, shame on ME....." Are we going to hear about the next time they screw you over?????? Or will that be kept under the "executive privilege" of silence?????? Quit with them while YOU'RE ahead.............
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Old 02-14-2006, 04:10 PM
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You caught them trying to screw you THIS time. I tend to believe they have done it in the past, maybe not to you but to others. Will, can you ever trust them again? I say cut your losses and find another mechanic. There are many reputable guys that would be glad to do business with you and certainly do a good job without attempting to get over on you.
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Old 02-14-2006, 05:07 PM
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Default Re: Mechanic FOLLOW-UP

Bailey, while I don't necessarily disagree with you - you have to look at it like this.. If I do take it to another place and they do just as bad, is that a "shame on YOU" or a "Shame on ME" since I basically just gave someone else a chance a clean slate to screw me over for the first time..

Now, if I return to this place (Firestone), THEY KNOW I am a person that will NOT accept anything other than honest and quality work.

They also know that they will have to work twice as hard to keep my business and being a "word of mouth" type of business, they will decide their outcome..


Now with that said, I may end up just going to the local FORD dealer. My neighbor is good friends with the service manager and the dealer has a good reputation. I have just never been too fond of dealers..

edit - Hey RSnapper - how is life in Ocean Springs now... Are things getting back to normal there? I feel for y'all.. I have a tender heart for that area - spent many months there in training and schools with the USAF.
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Old 02-14-2006, 05:29 PM
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Default Re: Mechanic FOLLOW-UP

What they did was a crime. Depending where you live it's theft by deception or fraud. Hope you kept all the original and refund receipts. Not withstanding the fact that the brake system is probaly the most important safety feature of the vehicle. In this instance you were made to believe it was 100% OK, however, there was moisture in the fluid.

Bottom line, they tried to steal from you and more important, they put your family at risk of injury or worse. For the uninformed, moisture in brake fluid will evidentually break down into gas bubbles from the heat of the calipers. The braking ability will then diminish causing them to be less effective, especially in a panic stop situation.

Once a thief/ always a thief. Find a new mechanic/ shop.

ron


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Old 02-14-2006, 06:17 PM
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Yeah Ron... I think you nailed it...

Bowditch Ford, here I come!
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Old 02-14-2006, 07:35 PM
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ReelWork, I use a shop like you describe. With 4 friggen cars (two driven by teenagers) I spend a lot of money there. Sometimes I get really PO'd when they fail to do something I ask them to do or miss something like an overdue inspection when I take em in for an oil change. However, they have NEVER charged me for something that wasn't done. Have they missed stuff and then tried to cover their azzez? Yep, but to me that isn't the same. Not sure I could trust them.

Here's my little story. Took the wife's Burb (yep the one that was stolen Christmas morning) in for a service. She called from about 5 miles away and said that the brakes didn't work. I called the shop and told them what was going on. Now stay with me on this one. The guy behind the counter said "Haven't you seen the 60 minutes special where brakes on that model can fail without warning?". I thought BS but wanted to see what was really going on.

I drove out to where she was, popped the hood and guess what, the cover was gone off the master cylinder. I called and asked for the same guy. When he got on the phone I asked him if he "Had seen the GD 60 minutes special where some MF mechanic was too GD stupid to put the MF cover back on and then tried to blame the GD manufacturer?" I am surprised Alltel didn't drop the call due to my uncharacteristic language.

Finally talked to the owner who is a friend of mine. He sent another mechanic with a new cover and brake fluid. He even paid a local detail shop to clean up under the hood. The guy behind the counter is gone (not just because of me) and I still trade with them.

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Old 02-14-2006, 10:33 PM
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ReelWork I must say I understand the problem you are having. I own a repair shop and if I had an employee do what they did i would have to get rid of them. I think that would be the proper way to show that I want to keep your business. Remember the tech is the one who tried to get away with screwing you and the tech is the one you caught. I would have checked myself when you came back and then handled it another way. But then I hope I never hire a tech who would do this. Would I recommend them or take another vehicle in for repairs, Well that depends on how you think the service writer and manager handled it. Did they fell you were screwed and act like it was ok or did they really take it to heart. We all make mistakes like Shag posted but they are mistake and not cheating or screwing a person out of something with that intent. I would recommend you find a small local shop and get to know them and let them know you will be up front with them as long as they are the same with you. I know after reading your first post you felt really screwed and I can understand that. now it sounds like you might think it was a chance to see what they were made of and always remember once a thief always a thief so watch that tech close. Good Luck
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Old 02-15-2006, 12:47 AM
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Default RE: Mechanic FOLLOW-UP

Chris,

Glad things worked out for you and you now have your pic on the "Employee Lounge" wall at that shop!

Given that, I'd go somewhere ELSE from now on - it wasn't so much that they made a "mistake" - it was the fact that they LIED to you!

I would NEVER stand for that if I knew about it - they are no longer "deserving" of your business!

Regards,
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Old 02-15-2006, 02:31 AM
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autobaun70 - 2/14/2006 11:16 AM
my favorite thing to do in that situation is to ask them, what do you feel is an appropriate measure to prove that you would like to keep my business, this way you don't come across as greedy, and you get to see their true colors.
I could easily see myself taking the position Woody did with just accepting the refund, buttttttt when they say, what do you feel is an appropriate measure to prove that to you that we are sorry? Man that’s just like getting invented to the Playboy mansion. My immediate response would have been something like, “ Aside from the refund, which by-the-way I appreciate, what do you feel is appropriate.........new tires for my truck, new tires for my truck and my wife’s car, next years season tickets to (your favorite sporting event) or a Firestone T-shirt? What do you think is appropriate?” They dropped the ball.......you kicked it........now watch them scrabble after it.


Mardi-Gras - 2/14/2006 10:31 AM

For now on I would request that the mechanic show you everything he did including left over parts and fluids.
Unfortunately this is not always a fail safe method. You might not thinks so, but it is not uncommon for shops to have tons of used parts laying around........how can you ID your part from another used part? Unless your part is marked you have absolutely know way of saying that used part is not mine.
Next point, it is also not uncommon to ask a repair shop to throw in a half decent used part if they have one laying around.....a lot of times you get your request.
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Old 02-16-2006, 08:37 AM
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ReelWork,
Things are getting back to normal for the most part. I was one of the fortunate ones with very little damage. The houses on Front beach as well as East beach for the most part are total losses and only a couple have started rebuilding. Most that only got flooded are well on their way to recovery. Hundreds of construction workers are here and some are strictly volunteer workers.

Biloxi and further west are a different story. The Point in Biloxi, for instance, about 80% of the structures east of Oak Street are now completely gone, the other 20 % probably need to be. I have some pics of Keesler during the height of the storm surge, white caps down the main drag. I'll try to find them and send them to you.

Last Friday I picked up my new generator engine, a 28/2 Listeroid. I'll run a 20 KW generator with it. No more hurricane induced power outages for me!
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