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Horror Story of Yesterday

Old 02-11-2006, 07:59 AM
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ok, so I wake up, with my eye glued shut, evidently some sort of infection, so I give my boss a call, he was cool, so off to the eye doctor I go. They got me worked in late morning, it was a little after noon when I got done.

In order to save time, I went to CVS instead of the family owned pharmacy that I have always used (wrong direction from where I needed to be going). They say it will take about 15 min to process my info, and needed my SS # and insurance card to run everything. No problem, I handed it to them, girl behind the counter said she would put it all in the bag with my eye drops. In about 10 min, they call my name, and I get checked out and head on my way. Get out to my truck & open the bag to put the drops in my eye, no cards there.

At this point, I wasn't too worried, figured they were behind the counter. Girl couldn't find them, this is when I start to get worried. They start frantically searching through every bag they see, and can't find a thing. Finally (nearly an hour later), she starts calling customers who had checked out before me. Sure enough, it had been put in another customers bag. The lady who had them, very nicely, brought it all back to the store for me. Turns out, I knew who she is, so I wasn't worried about having been compromised, but just the idea of it still PISSES me off to no end.

At this point, I kindly requested to recieve a full refund for my out of pocket costs, and asked that they do the same for the lady that had brought my cards back, as it was in inconvience for us both.

After leaving the store I called up the CVS customer service line, got a very nice girl on the other end after a short hold, she took my information and said that I will be hearing from the regional head in the next few days, that this was no minor complaint.
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Old 02-11-2006, 08:43 AM
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MAN~!!! That was SCARY!!

FWIW ~ ALWAYS check your bag BEFORE you ever leave the store. Sometimes they even manage to screw up the prescription and give the wrong medication.

And next time....use the family owned and operated pharmacy ~
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Old 02-11-2006, 08:54 AM
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The only reason I didn't go to my family pharmacy is that it was 20 min in one directin, work was an hour in the other, I was attempting to get at least a half day in to take some of the load off of my boss. By the time the ordeal was over, it was pointless do go in.

I recently moved away from home, but for stuff like my eyes, I still put my trust in the eye doctor I have grown up using.
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Old 02-11-2006, 09:14 AM
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That sucks dude. Glad you got it straight.
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Old 02-11-2006, 09:18 AM
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autobaun70 - 2/11/2006 7:54 AM

The only reason I didn't go to my family pharmacy is that it was 20 min in one directin, work was an hour in the other, I was attempting to get at least a half day in to take some of the load off of my boss. By the time the ordeal was over, it was pointless do go in.
SEE!!?? You'd have been better off to make the 20 min. trip to the family pharm. and then the hour trip back to work.


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Old 02-11-2006, 09:55 AM
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Trey , sorry to hear that and glad it's working out for you but.........

You know that check book you left at Farmer Janes , well we ran out of check's the other day , could you seen some more please.

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Old 02-11-2006, 10:35 AM
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welder - 2/11/2006 8:55 AM

Trey , sorry to hear that and glad it's working out for you but.........

You know that check book you left at Farmer Janes , well we ran out of check's the other day , could you seen some more please.

just got in a new box yesterday, the new ones will bouce just as good as the old ones will.
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Old 02-11-2006, 10:38 AM
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Trey, are ya digging the new job.
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Old 02-11-2006, 10:43 AM
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welder - 2/11/2006 9:38 AM

Trey, are ya digging the new job.
very much so, working right now actually. Diesel fuel, hydraulics, and heavy equipment beats the hell out of flowers any day of the week, not to mention the pay & oportunity for promotion is much greater.
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Old 02-11-2006, 10:56 AM
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Old 02-11-2006, 10:59 AM
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autobaun70 - 2/11/2006 9:43 AM

welder - 2/11/2006 9:38 AM

Trey, are ya digging the new job.
very much so, working right now actually. Diesel fuel, hydraulics, and heavy equipment beats the hell out of flowers any day of the week, not to mention the pay & oportunity for promotion is much greater.
Yeah - but ya wouldn'ta had to work TODAY if you'd have JUST gone to the family pharmacy....














Just like to give ya a hard time.....................but w/o the backrub and......nevermind~


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Old 02-11-2006, 11:56 AM
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farmerjane - 2/11/2006 9:59 AM

autobaun70 - 2/11/2006 9:43 AM

welder - 2/11/2006 9:38 AM

Trey, are ya digging the new job.
very much so, working right now actually. Diesel fuel, hydraulics, and heavy equipment beats the hell out of flowers any day of the week, not to mention the pay & oportunity for promotion is much greater.
Yeah - but ya wouldn'ta had to work TODAY if you'd have JUST gone to the family pharmacy....














Just like to give ya a hard time.....................but w/o the backrub and......nevermind~


Nah, had to work today regardless, we rotate weekends, generally one saturday a month, which isn't bad, and the overtime is killer.
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Old 02-11-2006, 12:38 PM
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You weren't on your way to Firestone after all of that were you???
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Old 02-11-2006, 03:56 PM
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Trey,
I bet you did get their attention when you called corporate. With the new HIPAA rules, that is a distinct violation. Each violation can result in $10 years or $10,000 fine.
Doug
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Old 02-11-2006, 04:30 PM
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Default Re: Horror Story of Yesterday

I use a family pharmacy that has been in the same place for 75 years now on the third generation of the same family, quicker, easier. I much prefer to do business where everybody knows my name.

Over the years I have strayed to CVS, Right Aid, Walgreens places like that, but it is never to long before I get a good leason in, why I liked to deal with Landry's Pharmacy.
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Old 02-12-2006, 10:38 AM
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Since my med insurance (self employed) does not cover prescriptions I never give pharmacies anything but my name. I also refuse to sign the insurance authorization sheet they keep at the pickup desk. Frustrates some of them but they have no right to ask me for it.
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Old 02-12-2006, 10:58 AM
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I don't like CVS.....my wife and I used to have all our perscriptions filled there due to convenience--it literally is on the way home from work. The pharmacists there are all AH's and the assistants' attitudes reflect that.
An Eckerds opened up just down the road, so we go there now. Nice pharmacists, great service.
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Old 02-20-2006, 12:05 PM
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I can not think of a worse job than a pharmisist.... day in and day out counting pills... Talk about boring!
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Old 02-20-2006, 07:30 PM
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Who counts ! They have these little tubes they spill thepills into. The tubes are all marked out all they have to do is read it and make certainer its the right stuff they are giving out. I have yet to ever figure out how they can read the perscription in the first place.
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Old 02-20-2006, 09:07 PM
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jigger - 2/20/2006 8:30 PM

Who counts ! They have these little tubes they spill thepills into. The tubes are all marked out all they have to do is read it and make certainer its the right stuff they are giving out. I have yet to ever figure out how they can read the perscription in the first place.
Maybe we could get us a pharmacist to read your post. Certainly would not be any harder than reading one of my prescriptions.
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