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Columbia Sportswear- excellent warranty

Old 02-10-2006, 05:38 PM
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Default Columbia Sportswear- excellent warranty

Just thought I would share a recent experience with Columbia Sportswear...

I've had some insulated Gore-Tex bibs for 8-10 years (or more- don't really recall), and they supposedly had a lifetime warranty. The side zippers that run the length of each leg got to the point that they wouldn't stay closed, making them useless.

So I shipped the bibs across country asking for their consideration of repair or replacement. Four weeks later, I received a brand new garment.



I will definitely consider this brand for future purchases.

http://www.columbia.com/
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Old 02-10-2006, 06:15 PM
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Default Re: Columbia Sportswear- excellent warranty

Good to hear about companies that stand behind their products

Here are two more

Teva - Replaced broken 2 yr old sandals at no charge

Quantum - Sent a replacement handle (Quantum logo came off) for a Cabo Reel at no charge
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Old 02-10-2006, 09:00 PM
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Default Re: Columbia Sportswear- excellent warranty

TEVA replacement? When was that???

I have always had their top of the line sandals and one year I had to send them back when a clasp broke. No problem and they replaced it along with the velcro that was starting to wear. Then a few years later I sent a pair in when a strap pulled from the sole. It was no longer "TEVA" but some other company. They said it would cost me to have them fixed and if they couldn't fix it, they would be sent back as is..

I was like what gives..

They used to have an outstanding warranty, but since they were bought out a few years ago and now are under another company, I think their customer service sucks..

I still buy their sandals though.. They just can't be beat!
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Old 02-10-2006, 10:26 PM
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Default RE: Columbia Sportswear- excellent warranty

LL Bean__Replaced a 4-year old wristwatch. The replacement watch is still going fine 17 years after it was sent to replace the first one.
LL Bean__After 8 years of use, the wooden handle of an umbrella began to split, so LL Bean replaced the umbrella with new one otherwise identical but for also having a reinforcing metal band around its wooden handle.
Parker Pen Co.__Sent a new Place Vendome pen to replace a 7-year-old one damaged in a fall.



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Old 02-10-2006, 10:49 PM
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Default Re: Columbia Sportswear- excellent warranty

I've got a Mighty Mac jacket that's 25 years old at least,never had to replace it!
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Old 02-11-2006, 07:02 AM
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Default Re: Columbia Sportswear- excellent warranty

So, how do you go about sending something back in for repair/replacement? Do you have to keep the receipt....call first... what? I'm just curious.

And BTW - I've got a Casio Expedition watch that needs a new battery (and crystal) and I bought it at WM. Because it's a water resistant watch WM won't do the battery replacement and gave me a mailer box to send directly to Casio. Now a new battery costs $12.95 (was cheaper just last year - only $8.95 for Daddy'O's) Anyway, while shopping with youngest who was purchasing a watch for himself I found one that's just about identical to my Casio in every way INCLUDING being water resistant and it's only $6~! I could buy TWO of these cheapie watches for less than the price of ONE Casio battery! What to do!!!??

I realize that batteries are not part of a lifetime warranty, and sorry for the derail - just got to thinkin' about that. ANYWAY~ AM curious how to get things done when they DO come with a lifetime warranty.

Thanks~
FJ
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Old 02-11-2006, 08:53 AM
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Default Re: Columbia Sportswear- excellent warranty

Chris - My Tevas were out of warranty time-wise but with very low mileage. On one of them, the plastic "loop" that holds the rear strap broke, I tried super glue & JB Weld, but it didn't hold. Their website says that out of warranty issues will be evaluated on a case-by-case basis. I figured I had nothing to lose by sending them, as they could not be worn. About 45 days later a brand new pair showed up. Great product, and they stand behind their product

This took place last September

Here is a link concerning warranty issues:

http://www.teva.com/about/FAQ.aspx#12

Gary
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Old 02-11-2006, 09:22 AM
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Default Re: Columbia Sportswear- excellent warranty

Well, back to the subject, Columbia cannot be beat...... period....... quality made product, excellent warranty and good stuff to wear. Sometimes people ask if I'm wearing Columbia underwear also........
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Old 02-11-2006, 09:54 AM
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Default Re: Columbia Sportswear- excellent warranty

farmerjane - 2/11/2006 7:02 AM

So, how do you go about sending something back in for repair/replacement? Do you have to keep the receipt....call first... what? I'm just curious.
For Columbia, I found warranty info in the FAQ section of their website (but can't seem to access the link at this time?- I have a printed copy of their warranty info if someone wants me to fax it to them). The warranty lasts as long as the original purchaser owns the item.

I didn't call. I sent the garment to them with a letter, and explained that I didn't have a receipt because the item was a gift. Never heard from them until the new replacement arrived.
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Old 02-11-2006, 11:03 AM
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Default Re: Columbia Sportswear- excellent warranty

Farmerjane, I would send the item in with a letter stating the problem.
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Old 02-11-2006, 11:16 AM
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Default Re: Columbia Sportswear- excellent warranty

Some time's you just gotta say , wow it took me X# of years to wear that out , that was some good stuff, I think I'll buy another one.
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Old 02-11-2006, 11:30 AM
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Default Re: Columbia Sportswear- excellent warranty

Elusive - 2/11/2006 8:53 AM

Chris - My Tevas were out of warranty time-wise but with very low mileage. On one of them, the plastic "loop" that holds the rear strap broke, I tried super glue & JB Weld, but it didn't hold. Their website says that out of warranty issues will be evaluated on a case-by-case basis. I figured I had nothing to lose by sending them, as they could not be worn. About 45 days later a brand new pair showed up. Great product, and they stand behind their product

This took place last September

Here is a link concerning warranty issues:

http://www.teva.com/about/FAQ.aspx#12

Gary
Glad to hear that Gary.. .

I would imagine that they have revamped their system. At that time it seems as though they went from being top notch on warranty to warranty nazis.. I'm very pleased to have read your response was recent - meaning they have probably found a good middle ground...

That address is different too. When I had those warranty problems, the place was in Maine or something...

I still love them though - I just bought a new pair of Teva's a few weeks ago - these are really nice ones too (as have all of my Tevas)! I will still always miss my first pair of terradactyls. They were bullet proof and even though they were almost $70 for a pair of sandals, I wore them religiously for the better part of 8 - YES EIGHT! - years.. That's in Texas too where you could be wearing sandals in the middle of January, or about 9 months out of the year...


Columbia shirts, shorts, jackets and Teva Sandals, you just can't get any better!
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