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Here we go again, car dealers why do we hate you? Here's why.

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Here we go again, car dealers why do we hate you? Here's why.

Old 07-10-2015, 03:29 PM
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Default Here we go again, car dealers why do we hate you? Here's why.

My neighbor and I both leased new cars (different dealers, different brands) in June.

He signs his paperwork on a Jeep lease. Gets a call 2 days later from the dealer "hi we just need you to come back in and sign some more paperwork" - he presses them on it and they say "well there was a mistake on the paperwork" .. presses some more and it is "well the price we gave you was for 3 years, 12k miles a year... but the document said 3 years, 15k miles a year that you signed, we just need you to come in and sign an amended one... jeep won't let us write a lease with those terms"

Of course he gets all bent out of shape, complains to me about it, I commiserate etc. In his case he will only drive the jeep maybe 5k miles a year, in the end he yells at them for a few hours, gets some free floormats, and signs it.

*I* leased a Honda about 2 weeks ago. I get a call today "hi we just need you to come in and initial some paperwork again" .. I am like.. what are you talking about? "Yeah, well, see on the papers you signed, it says 12k miles a year and $0.15 a mile over.. but it should really be 12k miles a year and $0.20 a mile over... honda won't let us write a lease with those terms..."

ARE YOU F-ING KIDDING ME?

The guy was beside himself that I didn't just say "oh sure let me come sign that right away".... trouble is, I might actually go over the lease miles.

Seriously, this is ridiculous. This is the 4th car I've bought from this dealer and they are exactly 50% for making me feel like everything went well vs like they are trying to screw me over.
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Old 07-10-2015, 03:33 PM
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Bait and switch.

Delay them a while then give it back, new terms are not acceptable to you.
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Old 07-10-2015, 03:34 PM
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Originally Posted by Flot View Post
My neighbor and I both leased new cars (different dealers, different brands) in June.

He signs his paperwork on a Jeep lease. Gets a call 2 days later from the dealer "hi we just need you to come back in and sign some more paperwork" - he presses them on it and they say "well there was a mistake on the paperwork" .. presses some more and it is "well the price we gave you was for 3 years, 12k miles a year... but the document said 3 years, 15k miles a year that you signed, we just need you to come in and sign an amended one... jeep won't let us write a lease with those terms"

Of course he gets all bent out of shape, complains to me about it, I commiserate etc. In his case he will only drive the jeep maybe 5k miles a year, in the end he just says fine and signs it and demands some free floormats or something.

*I* leased a Honda about 2 weeks ago. I get a call today "hi we just need you to come in and initial some paperwork again" .. I am like.. what are you talking about? "Yeah, well, see on the papers you signed, it says 12k miles a year and $0.15 a mile over.. but it should really be 12k miles a year and $0.20 a mile over... honda won't let us write a lease with those terms..."

ARE YOU F-ING KIDDING ME?

The guy was beside himself that I didn't just say "oh sure let me come sign that right away"....
If you have a signed contract tell them to ******** off .......Call the leasing compny and tell them what they are doing.Bait and switch, Illegal ...Trust me I know
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Old 07-10-2015, 03:38 PM
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If you have to turn the car back into that same group of people, they may decide to settle the score when you do.
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Old 07-10-2015, 03:40 PM
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Lawyers, politicians and car salesmen. Special place in hell for each
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Old 07-10-2015, 03:40 PM
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I traded in one Accord for another. The sales guy wouldn't agree to make my last two payments, but when I got to the finance guy he wrote it as making the last two payments. I signed, walked away and got a call two days later.
"We reviewed your paperwork and realized we made a mistake and need to have you come in and sign new paperwork." We had a long conversation with me continually asking them if I had second thoughts on my purchase and wanted new terms would they accommodate me and sign new paperwork to which they repeatedly said of course not... I think it was the fifth time I went through that scenario they finally hung up on me. Ha. They paid it off, I never went back.
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Old 07-10-2015, 03:45 PM
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Why is buying or leasing a car so painful? I can usually count 6 or more blatant lies during the process. Never leased but considering it. Nothing I hate more than buying a car.
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Old 07-10-2015, 03:51 PM
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Not to mention the full day it takes to do it.
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Old 07-10-2015, 03:57 PM
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Most of them truly are scutzy bastards. I can't stand dealing with any of them either.
There's always some new friggen scam like the op.
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Old 07-10-2015, 03:59 PM
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Drop the car off, hand them the keys with your attorney's business card.
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Old 07-10-2015, 04:04 PM
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Yall are a trip. Mistakes happen. The ending mileage penalty is not up to the dealer. It has to read what Honda finance sets the charge at. If it is a concern or you think the dealer did this intentionally, then you need to have them put in writing that they are responsible for the .08 difference at lease end. The bank will not accept a contract with an incorrect ( not offered ) mileage penalty.

Now in the case of your friend with the 12k 15k discrepancy. They are totally incorrect that you can't write a lease up for 15k. If they promised 15k they should honor it. If they promised 12k and mistakenly did the contract at 15k it's up to your friend how he handles it. It's roughly a $800 swing to the dealer as a 12k residual is generally 2% higher than a standard 15k residual.
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Old 07-10-2015, 04:07 PM
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Originally Posted by worthless View Post
Yall are a trip. Mistakes happen. The ending mileage penalty is not up to the dealer. It has to read what Honda finance sets the charge at. If it is a concern or you think the dealer did this intentionally, then you need to have them put in writing that they are responsible for the .08 difference at lease end. The bank will not accept a contract with an incorrect ( not offered ) mileage penalty.

Now in the case of your friend with the 12k 15k discrepancy. They are totally incorrect that you can't write a lease up for 15k. If they promised 15k they should honor it. If they promised 12k and mistakenly did the contract at 15k it's up to your friend how he handles it. It's roughly a $800 swing to the dealer as a 12k residual is generally 2% higher than a standard 15k residual.
Funny username.

worthless = car dealer



If they are Honda dealers they know the limitations up front, mistakes my ass.
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Old 07-10-2015, 04:17 PM
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Originally Posted by worthless View Post
Yall are a trip. Mistakes happen. The ending mileage penalty is not up to the dealer. It has to read what Honda finance sets the charge at. If it is a concern or you think the dealer did this intentionally, then you need to have them put in writing that they are responsible for the .08 difference at lease end. The bank will not accept a contract with an incorrect ( not offered ) mileage penalty.

Now in the case of your friend with the 12k 15k discrepancy. They are totally incorrect that you can't write a lease up for 15k. If they promised 15k they should honor it. If they promised 12k and mistakenly did the contract at 15k it's up to your friend how he handles it. It's roughly a $800 swing to the dealer as a 12k residual is generally 2% higher than a standard 15k residual.
If what you say is true, how can a dealer be so incompetent? In today's computerized business place, these leases should be boiler plate and repeated frequently. I don't believe that each individual lease is written up on a case by case basis. I have never leased a car, but in my point of view, it certainly appears to be a bait and switch by the dealer.
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Old 07-10-2015, 04:18 PM
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Originally Posted by worthless View Post
Yall are a trip. Mistakes happen. The ending mileage penalty is not up to the dealer. It has to read what Honda finance sets the charge at. If it is a concern or you think the dealer did this intentionally, then you need to have them put in writing that they are responsible for the .08 difference at lease end. The bank will not accept a contract with an incorrect ( not offered ) mileage penalty.

Now in the case of your friend with the 12k 15k discrepancy. They are totally incorrect that you can't write a lease up for 15k. If they promised 15k they should honor it. If they promised 12k and mistakenly did the contract at 15k it's up to your friend how he handles it. It's roughly a $800 swing to the dealer as a 12k residual is generally 2% higher than a standard 15k residual.
Mistakes happen? LOL. That's ripe.

"Hey, I'm returning this care to you with 4 bald tires... I meant to get 4 new ones, but... hey... 'mistakes happen'"...

Get real.

I bought a car last year from a dealer 120 miles a way from me. We did the whole deal over the phone... It was $28k. He sends me all the paperwork... down to the last penny. I make it clear that the amount on the paperwork is the absolute total out of pocket and he agrees. In writing.

I get there and the deal is exactly $90 more than what it should have been. Some "fee" for the financing (0.9 via VW)...

He strong armed me knowing that I had rented a car and drove 120 miles... the GM, GSM, and F&I guy all try to smooth me over when they talk about the CSI survey... and how important it was.

LOL.

CSI survey comes... they get the lowest rating across the board. The guy calls me and starts yelling and screaming. I asked him if I cost him more than $90.

From his language... yeah... I sure did.

Was that $90 a "mistake" too? I don't know... but I can tell you... the CSI... wasn't any mistake at all.

I'd serious consider handing them the keys back and seeing what they do. Or... in all actuality, I would simply ignore them and just pay my lease and enjoy the vehicle as per the lease you signed.
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Old 07-10-2015, 04:24 PM
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If we both signed our contracts and they change their minds or made a mistake sucks to be you!! It's happens to me on my last engines they had a change in price. It took awhile but I won that and they were not happy but admitted it was their mistake and would cover it.
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Old 07-10-2015, 04:29 PM
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Originally Posted by worthless View Post
Yall are a trip. Mistakes happen. The ending mileage penalty is not up to the dealer. It has to read what Honda finance sets the charge at. If it is a concern or you think the dealer did this intentionally, then you need to have them put in writing that they are responsible for the .08 difference at lease end. The bank will not accept a contract with an incorrect ( not offered ) mileage penalty.

Now in the case of your friend with the 12k 15k discrepancy. They are totally incorrect that you can't write a lease up for 15k. If they promised 15k they should honor it. If they promised 12k and mistakenly did the contract at 15k it's up to your friend how he handles it. It's roughly a $800 swing to the dealer as a 12k residual is generally 2% higher than a standard 15k residual.
Different dealers pulling the same thing? Sounds like a new profit center.
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Old 07-10-2015, 04:34 PM
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My wife's Camry "check engine light" came on while we were in Alabama. She took the car to a large Toyota dealer in Daphne, who scanned the code (which was a loose gas cap, but the cap was on "three clicks"), cleared the light, and charged her $108. We got a TSB in the mail when we returned to TN that the fuel filler assembly was faulty, and should be replaced. We returned to the TN dealer we had purchased from after setting an Appointment, they fixed it, and the Service Manager was shocked to hear that the AL dealer had charged us. He said the AL dealership should have been aware of the TSB, and the TN dealer would not charge anyone, regardless of where the car had been purchased, for that error. I called the AL dealership to complain, was cut off twice when I was being transferred to the Service Manager, then I wrote them a letter to which they never responded, so I opened a claim with Toyota. Toyota sent me an apology and a check for the $108, and the bastard in AL lost his President's award that year. He also lost any chance of selling me a car, since we split time between TN and AL.
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Old 07-10-2015, 04:39 PM
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Originally Posted by weatherman View Post
My wife's Camry "check engine light" came on while we were in Alabama. She took the car to a large Toyota dealer in Daphne, who scanned the code (which was a loose gas cap, but the cap was on "three clicks"), cleared the light, and charged her $108. We got a TSB in the mail when we returned to TN that the fuel filler assembly was faulty, and should be replaced. We returned to the TN dealer we had purchased from after setting an Appointment, they fixed it, and the Service Manager was shocked to hear that the AL dealer had charged us. He said the AL dealership should have been aware of the TSB, and the TN dealer would not charge anyone, regardless of where the car had been purchased, for that error. I called the AL dealership to complain, was cut off twice when I was being transferred to the Service Manager, then I wrote them a letter to which they never responded, so I opened a claim with Toyota. Toyota sent me an apology and a check for the $108, and the bastard in AL lost his President's award that year. He also lost any chance of selling me a car, since we split time between TN and AL.
I'm very impressed that they sent you a check for $108. Very cool!
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Old 07-10-2015, 04:42 PM
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I do all my work before I come in. Then if they change something I have it in writing in emails. I have bought many like this and It saves gas and heartbeats!
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Old 07-10-2015, 04:42 PM
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Originally Posted by OldPete View Post
Mistakes happen? LOL. That's ripe.

"Hey, I'm returning this care to you with 4 bald tires... I meant to get 4 new ones, but... hey... 'mistakes happen'"...

Get real.

I bought a car last year from a dealer 120 miles a way from me. We did the whole deal over the phone... It was $28k. He sends me all the paperwork... down to the last penny. I make it clear that the amount on the paperwork is the absolute total out of pocket and he agrees. In writing.

I get there and the deal is exactly $90 more than what it should have been. Some "fee" for the financing (0.9 via VW)...

He strong armed me knowing that I had rented a car and drove 120 miles... the GM, GSM, and F&I guy all try to smooth me over when they talk about the CSI survey... and how important it was.

LOL.

CSI survey comes... they get the lowest rating across the board. The guy calls me and starts yelling and screaming. I asked him if I cost him more than $90.

From his language... yeah... I sure did.

Was that $90 a "mistake" too? I don't know... but I can tell you... the CSI... wasn't any mistake at all.

I'd serious consider handing them the keys back and seeing what they do. Or... in all actuality, I would simply ignore them and just pay my lease and enjoy the vehicle as per the lease you signed.

You got screwed outta 90 bucks. I've been with VW 18 yrs and there's never been a "fee" for a rate.

What I am saying is that a human typing error or getting in a hurry and forgetting a drop down box on a screen can cause mistakes that are not intentional. Every lease is different when it comes to miles, residual, etc. That is a fact.


a thief is a thief and a liar is a liar no matter the profession. from plumbers to preachers there are some bad eggs. Everybody loves a mistake in their favor but screams crook when it hurts them. It's human nature.

you ought to see some of the trades we get that customers tell us "it just needs freon" or "it's just a sensor making the light come on".......

bridgeman - I appreciate the kind words. It's enlightening to know that even as a Christian I am going to this "special place" you mention because of the profession that feeds my family.
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