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Is it me or West Marine?

Old 07-09-2015, 01:46 PM
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Default Is it me or West Marine?

For the past year, it seems West Marine has been replacing the few guys who actually knew something about boating with a much younger clerks, many of whom may have been flipping burgers the week before. Plus, every time I go into the two stores in my area, it seems I am followed and continually asked if I need help, even though I have already told them that I am just looking or I know what I want. Finally, I really hate when I am greeted with some 'phony' line when entering a store. We all know the help could care less 'how we are doing'. Is it me or are others noticing the same trends at your WM. It is just irritating...I want to know that IF i need help i can find it, PLUS the person I ask, KNOWS more or at least as much as I do about boating, which surely does not seem to be the case anymore....
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Old 07-09-2015, 01:57 PM
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I had to talk to a factory rep about some simple tech questions as the 2 in house electronics experts at the largest California store seemed to be about 2 years behind on Chirp info. Seems like they only learn more when there is a paid junket to Florida or Vegas to get somewhat up to date on one of the several brands.

And unless you are buying on sale, stay away.
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Old 07-09-2015, 02:01 PM
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WM in Sarasota basically is a Gap w/ boating stuff.
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Old 07-09-2015, 02:02 PM
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I had 10 minutes to kill yesterday before an appt. Stopped into a WM in Miami and was greeted with the phony welcome, then immediately followed by a guy who peppered me with questions about what boat I had, so he could suggestively try to sell me stuff. I told him I was just killing time and he skulked away.

Funny thing is, half the time I am "just killing time" I end up buying some junk I don't really need. Not yesterday!
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Old 07-09-2015, 02:04 PM
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Let's say for the sake of argument it is WM.

What are your options?

Up here in the PNW we have Fisheries. We used to have Doc Freeman's ( where I had a boatbuilder discount) but they're long gone. And Boaters World has disappeared. So - realistically - are there options?
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Old 07-09-2015, 02:04 PM
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I'll bet the greeter at Wal-mart gets bitched about, too ...
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Old 07-09-2015, 02:11 PM
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Our WM here in Mandeville, LA is great, good boat people in there. Prices are high as usual, so have your price match stuff ready when you go in.
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Old 07-09-2015, 02:19 PM
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I like when you go to the bank and when the teller is done she ask
"Is there anything else I can do for you today" Like I have a hand full of
other deposits I need to make and was just waiting for them to ask.
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Old 07-09-2015, 02:27 PM
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This is what I do

https://youtu.be/Td-Lb5NeFZo
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Old 07-09-2015, 02:30 PM
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I stopped by a WM yesterday because I needed 2 stainless screws ($0.15 each), and it was on my way. There were a couple of young girls working there that had tight shorts, with about a half inch inseam ....... I felt really old!

But the A/C was crankin' and their greeting seemed sincere!!

I don't buy much from them, and I almost always know more than the "salespeople", but at "my store", they're always friendly and helpful.
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Old 07-09-2015, 02:30 PM
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I love West marine.They have genuine boating grade items in stock,they aren't the cheapest,but they have what you need or can get it for you fairly fast.My last trip to WM,doing just what the OP was talking about,really just browsing for nothing in particular.I ended up walking out with a new Garmin GPSMAP 441S for $199.Marked down because they are on to the newer units.I scored a G map chip for lower lake Huron for $89.Not the latest and greatest equipment,but newer and better than I had.
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Old 07-09-2015, 02:52 PM
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I worked there for 10 years, part-time. Corporate came through and let go of everyone in our store with real world experience...and hired a new manager with little knowledge of boating and our old Fed Ex guy even got hired...

They did this and tried their hardest to run the old salts out from most of our area. There are still a few holdouts.
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Old 07-09-2015, 02:55 PM
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It's retail. The pay sucks. What do you expect? Imagine having to pay true marine professionals to man the floor and registers. You think the cost of items is expensive now...

You want to know what weight gear oil you should use in your 1988 Bayliner outdrive? Do your own research. Don't rely on the kid working a part-time job or the retired guy that likes talking to people and having something to do.
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Old 07-09-2015, 02:58 PM
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Originally Posted by Locke N Load View Post
It's retail. The pay sucks. What do you expect? Imagine having to pay true marine professionals to man the floor and registers. You think the cost of items is expensive now...

You want to know what weight gear oil you should use in your 1988 Bayliner outdrive? Do your own research. Don't rely on the kid working a part-time job or the retired guy that likes talking to people and having something to do.
Their associate discount was Cost +15%, which was best in industry and awesome. They prided themselves on having knowledgeable employees. That slowly went the way of the dodo and became a % off retail, which sucks.
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Old 07-09-2015, 03:08 PM
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Sadly I see the same thing here in our local WM store. There are still a few Older gents who know their salt and their knowledge is def helpful, but there are new faces since last year.

I prefer to support the mom and pop stores, haven`t found any close by yet.

Back in Manahawkin we had an awesome family owned marine store and I didn`t mind even paying a few more $$ to support them.
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Old 07-09-2015, 03:12 PM
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This is exactly why you deal with life long professionals like BOE Marine. We are boaters and we have made boats/ yachts and the water our living and our career. We are dedicated to helping you with questions that you may have on a broad spectrum of marine products services and maintenance and can even help you plan trips to fun new destinations you may never even have heard of.
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Old 07-09-2015, 03:13 PM
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I wont shop there...no veterans or military discount
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Old 07-09-2015, 03:43 PM
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Do folks on this board not understand that huge national corporations don't give a rat's ass about anything other than the bottom line and share holders?

I find it hard to believe that someone that lives in an area that has oodles of boats has no Mom and Pop Tackle Store nearby.

I know, I know, folks can't think ahead and need something Now Now Now. I need something NOW. I can't wait. I need instant gratification. I need it NOW. Shop at places like West Marine and you deserve the shitty service you received. The whole store is built around the fact that Americans are mostly dipshits and have to have everything right now.
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Old 07-09-2015, 03:46 PM
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My last experience was the same as described. Cute girl, maybe 20, with all the knowledge and personality of a block of wood greeted me. Then there was the guy following me around with 20 questions. Then I needed some bait. Wellll….. I always order my bait ahead of time but this was a last minute thing so I figured why not. I wanted two frozen bonita, 4 large mullet, a block of squid and a block of cigar minnows and a pack of dink ballyhoo. The cute girl with the empty eyes and empty brain had to wait on me and that is where it got bad. You would think I handed her a complex mathematical equation. 20 minutes later I left the store with my frozen bait in soaked paper bags - yes she put them in paper bags. When I asked why she did that she just stared at me in complete ignorance. To say she was a dumb as a box of rocks is being charitable. I just smiled and walked out, what else are you gonna do?

In retrospect I probably should have gone back with something shiny and a laser cat toy and tried to get a date.
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Old 07-09-2015, 03:55 PM
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Paper bags insulate better than plastic...i always doubled up on them, though
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