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Home Depot veteran's discount debacle

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Home Depot veteran's discount debacle

Old 07-09-2015, 05:10 AM
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Default Home Depot veteran's discount debacle

Went to HD on July 4th. There was a mitre saw I wanted and the pleasant salesman said he just had the bolted down display model. He marked it down from 250 to 200. I continued to shop and got a cart full.

At the check out at pro desk I had to wait half hour for an "override" for the veteran's discount. The salesman that sold the saw came over and muttered something like "If I knew you were a veteran, I wouldn't' have marked it down" Bad attitude developing on July 4th of all days. The poor little cashier was so nice and embarrassed, she called for a manager on duty and the salesman ran over to him to poison him. The manager, Jeff, came over and barely made eye contact, immediately saying "you can't get your military discount on any marked down item"

They have done it before, but compared to Lowes, they are getting really anti-veteran it seems. I told them their attitude just lost them a customer that has spent tens of thousands recently on a house rehab and left.

Still bothered, I relayed the story to Atlanta and got a curt reply from a person not conversant with the English language, hard to understand what he was trying to say.

Incidentally, I went directly to Lowes, bought a marked down item and they checked the ID, smiled and said "thank you for your service" as usual.

Bye bye Home Depot for me. They used to be cordial and accommodating.
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Old 07-09-2015, 05:13 AM
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Worked for Home Depot part time over 20 years ago. Seems they're not what they used to be. Never have a problem at Lowes.
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Old 07-09-2015, 05:14 AM
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Something that somewhat bothers me...and I'll probably catch flak for this, but why should some subset of people get a discount while others don't? I mean, I get the whole "serving your country" thing, but I serve my country by paying taxes that pay vets wages. Where is my break? And it isn't just the veteran thing...it is cops/teachers, etc.

That said, my father is a veteran...and the only time we have ever really had to wait at Lowes/HD is when we whip out the tax-exempt spiel for the farm account on a clueless associate. Most of the time, it goes smoothly, though.
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Old 07-09-2015, 05:16 AM
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Home Depot employees don't make a Commision on sales like lowes does....

I prefer lowes ... I'll pass the local hd and drive some 8 miles further to goto lowes
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Old 07-09-2015, 05:19 AM
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As a business owner I know there is only so far you can go with promo's and discounts before you are losing money. I am also a Veteran with a service connected disability and I appreciate the Veterans discounts but after a retailer has dropped the price significantly to ask them to lower the price even further puts that business well into the red zone and I for one will not do that. Maybe too much empathy working there but it's just how I feel.
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Old 07-09-2015, 05:22 AM
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They are *both* horrible over-priced stores. The problem is the attitude at local "supply houses". Once a "supply house" figures out to not be nasty and condescending to the DIY'er, Lowes and Home Depot will be in for a run on their money.

Sort of a "Category killer" within the Home Improvement sub-set. Like the Floors & Decor stores that are popping up all over... they destroy HD and Lowes...

We need it for Plumbing, Electric, HVAC, etc... Once that happens, people will realize that a 1-1/2" PVC coupling shouldn't cost what it costs at Lowes.
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Old 07-09-2015, 05:35 AM
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Originally Posted by Shark1007 View Post
Went to HD on July 4th. There was a mitre saw I wanted and the pleasant salesman said he just had the bolted down display model. He marked it down from 250 to 200. I continued to shop and got a cart full.

At the check out at pro desk I had to wait half hour for an "override" for the veteran's discount. The salesman that sold the saw came over and muttered something like "If I knew you were a veteran, I wouldn't' have marked it down" Bad attitude developing on July 4th of all days. The poor little cashier was so nice and embarrassed, she called for a manager on duty and the salesman ran over to him to poison him. The manager, Jeff, came over and barely made eye contact, immediately saying "you can't get your military discount on any marked down item"

They have done it before, but compared to Lowes, they are getting really anti-veteran it seems. I told them their attitude just lost them a customer that has spent tens of thousands recently on a house rehab and left.

Still bothered, I relayed the story to Atlanta and got a curt reply from a person not conversant with the English language, hard to understand what he was trying to say.

Incidentally, I went directly to Lowes, bought a marked down item and they checked the ID, smiled and said "thank you for your service" as usual.

Bye bye Home Depot for me. They used to be cordial and accommodating.
I do not blame them for not giving you the discount. You already got 20% off and it seems to me you tried to double dip the discount on that item.

Also, based on one incident, I would not call them "anti-veteran".
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Old 07-09-2015, 05:39 AM
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Roll of the dice.
Lowes sucks here with the bad attitude employees and Home depot is OK.
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Old 07-09-2015, 05:44 AM
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Originally Posted by Hagar TH View Post
As a business owner I know there is only so far you can go with promo's and discounts before you are losing money. I am also a Veteran with a service connected disability and I appreciate the Veterans discounts but after a retailer has dropped the price significantly to ask them to lower the price even further puts that business well into the red zone and I for one will not do that. Maybe too much empathy working there but it's just how I feel.
Agreed. A friend of mine is a veteran and owns some food establishments now. Doesn't offer discounts- simply can't afford to do so.

To the OP- I'd say you didn't negotiate in good faith. You worked your discount as the floor model without revealing you were a veteran. The floor guy was probably going to get in some sort of trouble. Had he know you were a veteran, he likely would have negotiated differently. While I appreciate your service, you were wrong on this and got greedy.
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Old 07-09-2015, 05:49 AM
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Originally Posted by schoolsout1 View Post
Something that somewhat bothers me...and I'll probably catch flak for this, but why should some subset of people get a discount while others don't? I mean, I get the whole "serving your country" thing, but I serve my country by paying taxes that pay vets wages. Where is my break? And it isn't just the veteran thing...it is cops/teachers, etc.
It's not a law... just a thing some businesses choose to do to demonstrate their appreciation. They could give it to school teachers or single-mom strippers too if they wanted to and it wouldn't bother me.

I usually ask if there is a military discount and do appreciate one is but it's not an entitlement and I won't get upset if there is not one. However, in this case where salesman went out of his way to be so rude would have pissed me off.

Just in case you're wondering, the military pays the same taxes you do so you could argue they pay their own salaries as well.
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Old 07-09-2015, 05:54 AM
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Home Depot is very good at snatching defeat from the jaws of victory.

When ever possible I buy at my local hardware store.
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Old 07-09-2015, 06:05 AM
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My local Home Depot stopped giving ex-military discounts years ago. You had to be active military with an ID to get that 10% discount.

Across the street from them is the Lowes that is always happy to honor my service.

Screw HD..
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Old 07-09-2015, 06:10 AM
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Should have given you the chance to chose which discount you would like to use, but only one of them.
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Old 07-09-2015, 06:18 AM
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My 5% discount doesn't get accepted on marked down items at either HD or Lowes. I prefer Lowes because I don't have to ask for the discount like I do at HD.
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Old 07-09-2015, 06:21 AM
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Originally Posted by Hagar TH View Post
As a business owner I know there is only so far you can go with promo's and discounts before you are losing money. I am also a Veteran with a service connected disability and I appreciate the Veterans discounts but after a retailer has dropped the price significantly to ask them to lower the price even further puts that business well into the red zone and I for one will not do that. Maybe too much empathy working there but it's just how I feel.
Kinda agree with this. Most stores don't honor further discounts to sale or discounted items.

To call them "anti-veteran" when veterans get a discount on 70-90% of the stock seems a bit ridiculous.
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Old 07-09-2015, 06:31 AM
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I have never asked for or received any discounts for being a veteran nor would I ever. IMO I should not get any special deals for a choice I chose to make.
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Old 07-09-2015, 06:33 AM
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So what is HD's military discount? 5%? The Salesman just gave you a 20% discount off the saw and when you couldnt squeeze another 5% or whatever it was out of the cashier you made a scene and left. Seems like you already got a good deal on your purchase so I can understand them saying you wouldn't qualify for additional discounts even if you are a veteran. I no longer shop at Home Depot either but I tend to side with them on this one.
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Old 07-09-2015, 06:37 AM
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Originally Posted by schoolsout1 View Post

I get the whole "serving your country" thing, but I serve my country by paying taxes that pay vets wages.
Look at yourself in the mirror and say that you served your country like a vet.
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Old 07-09-2015, 06:53 AM
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Originally Posted by schoolsout1 View Post
Something that somewhat bothers me...and I'll probably catch flak for this, but why should some subset of people get a discount while others don't? I mean, I get the whole "serving your country" thing, but I serve my country by paying taxes that pay vets wages. Where is my break? And it isn't just the veteran thing...it is cops/teachers, etc.

That said, my father is a veteran...and the only time we have ever really had to wait at Lowes/HD is when we whip out the tax-exempt spiel for the farm account on a clueless associate. Most of the time, it goes smoothly, though.

And you think paying taxes is the same as being a Veteran..............go to Veterans Hospital and take a long hard look at those that have the physical and mental scars from keeping you safe .......those that spent time in god forsaken places around the world in horrendous conditions............it's so easy to overlook things like that if you haven't been there.Before you ask....Yes I have served 2 Tours in Viet Nam and No I don't think anyone owes me anything but I do appreciate those that do offer a discount.
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Old 07-09-2015, 07:04 AM
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Originally Posted by On the Half Shell View Post
It's not a law... just a thing some businesses choose to do to demonstrate their appreciation. They could give it to school teachers or single-mom strippers too if they wanted to and it wouldn't bother me.

I usually ask if there is a military discount and do appreciate one is but it's not an entitlement and I won't get upset if there is not one. However, in this case where salesman went out of his way to be so rude would have pissed me off.

Just in case you're wondering, the military pays the same taxes you do so you could argue they pay their own salaries as well.
True, but without taxes from "outside," they wouldn't have a check to pay taxes in the first place. We all (well, most) do our part to support this nation. Not trying to argue, just a pet peeve of mine. I think what really got me was when Blue Cross/Blue Shield (IIRC) was advertising "special" rates for servicefolk.
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