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Enterprise Rental Car

Old 07-08-2015, 09:42 AM
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Default Enterprise Rental Car

I travel for work and rent cars often. I've always used AVIS and been reasonably happy with them. A few months ago I flew into PIT and AVIS's prices were sky high on anything but a compact, so for kicks and giggles decided to check the other outfits.

Enterprise had a special for a full size dodge truck for about the same price as a compact was going to cost me with AVIS, I didn't need the truck as I was just in town for meetings but figured why not, it will be a lot more comfortable.

Pick up the truck in the parking garage, walk around and inspect don't see any scratches or paint defects, nothing worth noting, load my briefcase and single carry on bag into the backseat and hit the road. Valeted the truck at the hotel and it sat there for three days until I returned it to the airport. No problems at return, passed inspection, got my receipt, good to go.

About a month later I got a letter in my office requesting my insurance information so that enterprise could get my insurance to pay them for damages. Nowhere in the letter did it describe or explain the damage, they just wanted my information so they could get paid. I call the claim department and ask about the damage thinking that they are going to try and hassle me over a scratch or ding and milk me for a little bit of money.

I almost fell out of my chair when they told me that the bed of the truck had been knocked into the cab requiring extensive repair, likely caused by not securing a heavy object in the bed and slamming it into the front of the bed. Well obviously I didn't even haul anything in the bed so I told them no way in hell I was paying a dime. They argued for a little while, then I requested they send all further correspondence to my lawyers office.

Got a letter last week that because Enterprise appreciates my business they are going to take care of repairing the vehicle and not pursue me any further. What a crock of crap. I'm glad I got out of it without to much hassle, but I'm 100% sure that this is likely a regular occurrence where they try to pursue reparations for some make believe damages, it just really pisses me off when businesses are crooked like that. Needless to say I will never rent or allow anybody who works for my company to rent from Enterprise. Rant over.
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Old 07-08-2015, 09:55 AM
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Try National.
Skip the counter, pick any car in the row of the category you reserved, throw your stuff in it, and go.
And they're fairly priced (cheaper than Avis and Hertz)
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Old 07-08-2015, 10:04 AM
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I have used Enterprise many many times, all over the country. Never an issue, and they consistently have the best staffs of anyone. Very happy customer here.
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Old 07-08-2015, 10:04 AM
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My company prefers Enterprise, but i'm not entirely happy with them. If I drop off at another location, their fee for that is generally unreasonable. Last time was $82 just for that.
Another location, I rent a full size car. This is an airport. I go to pick up, all they have is a POS Chrysler 200 with 35k miles on it, or a Nissan versa. Nothing full size, nothing. Not the first time this sort of thing happened to me at that location. Piss-poor planning on their part by not getting vehicles to keep on hand for the numerous rentals to be picked up. Their excuse was "well, we thought we'd have more turned in by now". No....I understand you're a rental car company, but that's not how you operate at an airport. Other airports I've rented at have plenty of vehicles on hand, enough I could choose from.

Gonna try budget or national from here on out, IMO. Orbitz for business sucks, btw.
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Old 07-08-2015, 10:06 AM
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Originally Posted by coastboater View Post
Try National.
Skip the counter, pick any car in the row of the category you reserved, throw your stuff in it, and go.
And they're fairly priced (cheaper than Avis and Hertz)
Love National, I am almost executive elite now and never have had any issues. Walk down the aisle and take what you want, usually some decent cars as well.

FYI........National and Alamo owned by Enterprise from what I understand.
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Old 07-08-2015, 10:07 AM
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The last two companies I worked for use National and I have been very happy with them.
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Old 07-08-2015, 10:08 AM
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Had that happen to a relative a long time ago. So I got in the habit of taking a couple of photos at pickup and return. Avis tried it with me - sent them time stamped photos of the car in their airport return line. Got a letter back saying sorry, we transposed the ID numbers and it wasn't you. Might have been legit mistake, but you never know . . . .
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Old 07-08-2015, 10:10 AM
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Originally Posted by caltexflanc View Post
I have used Enterprise many many times, all over the country. Never an issue, and they consistently have the best staffs of anyone. Very happy customer here.
Same here
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Old 07-08-2015, 10:16 AM
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Originally Posted by chimmike View Post
My company prefers Enterprise, but i'm not entirely happy with them. If I drop off at another location, their fee for that is generally unreasonable. Last time was $82 just for that.
Another location, I rent a full size car. This is an airport. I go to pick up, all they have is a POS Chrysler 200 with 35k miles on it, or a Nissan versa. Nothing full size, nothing. Not the first time this sort of thing happened to me at that location. Piss-poor planning on their part by not getting vehicles to keep on hand for the numerous rentals to be picked up. Their excuse was "well, we thought we'd have more turned in by now". No....I understand you're a rental car company, but that's not how you operate at an airport. Other airports I've rented at have plenty of vehicles on hand, enough I could choose from.

Gonna try budget or national from here on out, IMO. Orbitz for business sucks, btw.
That does piss you off. I am usually not picky as long as its something big enough, but a couple of years ago I reserved a Cadillac in Seattle. I specifically wanted it because I was going to drive to meetings in Oregon and Idaho rather than fly around. Got there and no Caddy, and no luxury cars. Ended up with a Chrysler Pacifica. They could have cared less.
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Old 07-08-2015, 10:17 AM
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Our company uses Enterprise and Hertz. I've always been happy with Enterprise.... Hertz sucks.

With Hertz I've had them try to tell me the tank wasn't full, tried to tell me I cracked a windshield, told me I dented a bumper, they gave me a car once that was missing a couple parts on the inside drivers door panel, cars that have obviously been smoked in, I got a 10 year old impala with 98k miles on it once. I rent a lot of cars, but it's probably 1 in 4 times with Hertz I have some kind of issue. Plus they NEVER upgrade you for free. Enterprise does it often.
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Old 07-08-2015, 10:30 AM
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Originally Posted by Design59 View Post
That does piss you off. I am usually not picky as long as its something big enough, but a couple of years ago I reserved a Cadillac in Seattle. I specifically wanted it because I was going to drive to meetings in Oregon and Idaho rather than fly around. Got there and no Caddy, and no luxury cars. Ended up with a Chrysler Pacifica. They could have cared less.
EXACTLY!
If I was staying in town, okay, not a big deal. But usually when I rent a car it's to drive across the state, at least a 3 hr drive each way. That 200 was a POS. Chrysler is the only company now who still builds "rental car" quality crap. Rented a couple fusions, those are nice.
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Old 07-08-2015, 11:24 AM
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I've never had an issue with enterprise car. Enterprise truck is a different story though.
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Old 07-08-2015, 11:55 AM
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I've rented lots of times, lots of locations. The only times I've had trouble have all been at LAX.
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Old 07-08-2015, 11:57 AM
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I used to travel weekly for work. Avis First is the best follow by Hertz

IMO
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Old 07-08-2015, 11:57 AM
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Originally Posted by coastboater View Post
Try National.
Skip the counter, pick any car in the row of the category you reserved, throw your stuff in it, and go.
And they're fairly priced (cheaper than Avis and Hertz)
I LOVE National but yes. ERAC owns them and Alamo.

I work in insurance claims. ERAC pulls this crap all of the time. Any time I rent a car I go over it very well. If a scratch is longer than the width of my finger I write it down or take a photo. You would be surprised as to how many claims they file behind their customers back. You know they're going to file it when a week passes and they don't return your deposit. They suck.
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Old 07-08-2015, 12:09 PM
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I rent with National and Enterprise, which one depends on where im going and if I am returning to the same location. Big airports and returning to the same location, National for sure it will be cheaper and they will most likely have a wide range of new cars with low miles to pick from assuming your in the emerald Club. Smaller airports definitely Enterprise always rent a full size and they are usually out when I get there so most of the time they just upgrade me for free. Never had an issue with insurance claims with either to date.
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Old 07-08-2015, 12:44 PM
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I really doubt that enterprise has any type of scam going on. Damage was prolly there before or after you rented the truck. You and the person checking it out just didn't see the damage. Someone damaged it they just were hoping that you were guy cause someone made a mistake somewhere along the line. I used to be in the car rental business, damage was such a pita. It was so much easier when someone totaled a car or got side swiped by a semi...
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Old 07-08-2015, 01:00 PM
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I will also note that I was an extremely heavy (100+ days a year) user of National for many years, back in my road warrior days, mostly because of our corporate rate but I used them for personal many times on their leisure rate. I was some very high level of Emerald Club member and I liked the choose-your car system. Then I had an experience somewhat like the OP's (BWI airport). Then they dollar and saw-bucked me on a rental out of BUR and refused to budge, so I did what I told them I'd do, never rented from them again. Cost them many thousands of dollars in biz. Every now and again they send me a "we want you back" e-mail, I tell them they need to make things right and forward old e-mails on the issue: crickets respond.

Nowadays, where I rent maybe 40 days a year, I mostly use Hotwire for my cars. Some times it comes up Enterprise. Otherwise we use Enterprise directly in smaller markets such as the one we live in. Often, Hotwire comes out Hertz, who used to be the best, and lately, especially out of SFO have been very poor.
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Old 07-08-2015, 01:04 PM
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I ALWAYS take pick up an drop off photos with my cel phone and keep them for 6 months just in case.

Never had an issue but if it comes my way I want to be ready.
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Old 07-08-2015, 01:08 PM
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All prices always vary. I always shop around each trip. Have only really gotten boned by Hertz.
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