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Taco Metals factory support

Old 06-10-2015, 07:51 PM
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Default Taco Metals factory support

Ended up getting a pair of Taco GS 170's outrigger bases with the rubber style topside locking device that came with the used boat that I just got. Mounted them only to find out one was defective. Sent them back to Taco Metals and they did the right thing and are sending me new replacements with the metal clamp lever lock down.

Will not think twice about buying one of their products even if it was defective given their customer support.....

I did. Mention to them I'm a THT member.....
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Old 06-11-2015, 03:14 AM
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Default Seems they have a very big quality control problem.

I know this personally. and professionally.

They advertise that their 280 and 380 series outrigger holder will accept a 1.5 inch outrigger. That is a lie.
Cant find one manufactured in the past year that is 1.5 inch or bigger?

More like 1.48 inches ID because they use inferior welded stainless tube. when seamless would be just a little more money?$

Been running into this problem pretty steady now.
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Old 06-11-2015, 05:19 AM
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I had similar experience a few years back. They are def. standup guys. I would absolutely recommend any of their products as they are a good company to work with.
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Old 06-11-2015, 06:17 AM
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That's good to hear since I still have 270s on my boat. The only time I contacted them through their website I never heard back. Ever. I resolved my issue with repair parts from Pier Supply and moved on.
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Old 06-13-2015, 05:54 PM
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Originally Posted by jshadow View Post
I know this personally. and professionally.

They advertise that their 280 and 380 series outrigger holder will accept a 1.5 inch outrigger. That is a lie.
Cant find one manufactured in the past year that is 1.5 inch or bigger?

More like 1.48 inches ID because they use inferior welded stainless tube. when seamless would be just a little more money?$

Been running into this problem pretty steady now.
Keep throwin' mud............Worry about your own business issues....
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Old 06-13-2015, 06:15 PM
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I would stand up for taco I had one base broke off. My fault and they repaired at little cost.
I would buy another set no question .
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Old 06-13-2015, 07:33 PM
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New ones installed...much better than the rubber cam boot lockdown.
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Old 06-13-2015, 07:46 PM
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Have had nothing but great service from Taco over a bunch of years.
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Old 06-13-2015, 09:34 PM
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I enquired about buying a single 380 but they replied they only sell in pairs so my opinion differs.
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Old 06-14-2015, 06:25 AM
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I had the predecessor to the 170's. They were the 150's I believe. I also experienced good service the many, many times that the bases broke.
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Old 06-21-2015, 01:04 PM
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Originally Posted by jshadow View Post
I know this personally. and professionally.

They advertise that their 280 and 380 series outrigger holder will accept a 1.5 inch outrigger. That is a lie.
Cant find one manufactured in the past year that is 1.5 inch or bigger?

More like 1.48 inches ID because they use inferior welded stainless tube. when seamless would be just a little more money?$

Been running into this problem pretty steady now.
Don't you work for GEM now? Aren't they a competitor of TACO? This sort of thing is what you have always done here, most recently with Phin/Marsh Tacky. This is the #2 reason I didn't have Freeman order riggers from you, the #1 reason is Marsh Tacky riggers IMO are better.
And BTW, TACO bases are 1.48" & RUPPs are 1.51.Who the HELL cares?

Last edited by stevenjlang; 06-21-2015 at 01:21 PM.
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Old 06-22-2015, 08:36 PM
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Originally Posted by stevenjlang View Post
Don't you work for GEM now? Aren't they a competitor of TACO? This sort of thing is what you have always done here, most recently with Phin/Marsh Tacky. This is the #2 reason I didn't have Freeman order riggers from you, the #1 reason is Marsh Tacky riggers IMO are better.
And BTW, TACO bases are 1.48" & RUPPs are 1.51.Who the HELL cares?

This is spot on why I ordered a set from marsh tacky.
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Old 06-23-2015, 02:54 AM
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Originally Posted by SplashFL View Post
I enquired about buying a single 380 but they replied they only sell in pairs so my opinion differs.
When you go to the shoe store to get a left shoe, do they look at you funny??
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Old 06-23-2015, 04:17 AM
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TACO and Pier Supply are great at customer and product support --- for example I had an outrigger failure and TACO said send it in and they'd refurbish it for $60 or replace it for $100 if it wasn't repairable.

I sent the outrigger in, they couldn't repair so I purchased a pair of refurbed outriggers for $100 each.

Ther were great and I'd purchase from them (Pier Supply) in a new york minute !!!
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Old 06-23-2015, 05:54 AM
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Originally Posted by Just1more View Post
When you go to the shoe store to get a left shoe, do they look at you funny??
That's a poor analogy. These are basically one size fits all "nuts & bolts," and Taco could have, with just a little extra effort, worked something out to sell through one of their distributers if they didn't want to sell to "my" marine company. I had a Goodyear Run Flat tire that lost air and drove 3/4 mile home on it. Tire was ruined but Goodyear didn't tell me I had to buy 4. Lady crashed into side of my Corvette. GM sold the body shop one door. My kid lost one of a pair of two-way radios. The company sold us one replacement. I had a bad trim tab servo. Company sold a single replacement. Perhaps the Taco rep was having a bad hair day; perhaps he is just an ass and I should have contacted one of the 3 company officers at Taco Metals through a different medium.
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