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Insurance claim question

Old 06-06-2015, 04:29 AM
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Default Insurance claim question

My roof was damaged this past winter from ice dams, the insurance company is going to replace the roof but it's been two months from the time the claim was placed and still no check. How long dose it typically take for the insurance company to reimburse ?? It seems as though the adjuster has coped an attitude and is holding out...


LOW BALL OFFER. They just offered my $5500.00 to replace a roof that they told me was covered. The three prices I got quoted were between 14k and 18k. What are my options??

Last edited by Alureing; 06-09-2015 at 11:15 AM.
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Old 06-06-2015, 05:38 AM
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72 hours max. If they have agreed that there is coverage, the $$ don't take long at all. Personally I'd cop an attitude as well. What is your agent saying about the delay and what is he/she doing about it?
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Old 06-06-2015, 05:52 AM
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Originally Posted by Shag View Post
72 hours max. If they have agreed that there is coverage, the $$ don't take long at all. Personally I'd cop an attitude as well. What is your agent saying about the delay and what is he/she doing about it?
He has told me

Im busy
its been crazy
lots of claims
waiting on the assments
waiting for a responce from my boss
So, I have no recourse at all and all I can do is nothing...this sucks.
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Old 06-06-2015, 06:25 AM
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Huh. Be lucky they didn't consider it normal wear and tear. That said, it is taking them longer than normal. I don't know how long, however, because my homeowners co has always effed me.
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Old 06-06-2015, 05:28 PM
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My roof was damaged due to a hailstorm on April 21, adjuster came out within 4 days, met roofer who originally did my roof, cut a check that day for roof, downspouts, leaders, chase lounge, etc, minus holdback until roof is repaired which was done last week. Case closed. Thank you Allstate. Talk to supervisor or file a complaint with the Insurance Commisioners Office.
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Old 06-06-2015, 05:30 PM
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I'm not in good hands.. Dimely Clams Services .. They are the adjusters ...
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Old 06-06-2015, 05:32 PM
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Originally Posted by Alureing View Post
I'm not in good hands.. Dimely Clams Services .. They are the adjusters ...

Who's the Carrier?
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Old 06-06-2015, 06:00 PM
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Vermont mutual
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Old 06-06-2015, 08:14 PM
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Sounds like you're tangled up with an independant adjuster. Call your insurance company and complain. He is nothing more than a sub contractor for the carrier. That being said, i work in the industry and we are still processing claims from this past winter and i am much further south than you. It was frozen pipe hell for quite some time...
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Old 06-07-2015, 04:45 AM
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Originally Posted by 4shore View Post
Sounds like you're tangled up with an independant adjuster. Call your insurance company and complain. He is nothing more than a sub contractor for the carrier. That being said, i work in the industry and we are still processing claims from this past winter and i am much further south than you. It was frozen pipe hell for quite some time...
How long does a typical claim take to process?
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Old 06-07-2015, 05:04 AM
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Originally Posted by Alureing View Post
How long does a typical claim take to process?
My roof was damaged by hail a few years ago. It was less than two weeks from the time the adjuster came out and the roof was replaced. I had a check from my insurance company before the contractor was finished.
Call your carrier and raise hell.
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Old 06-07-2015, 06:02 AM
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Call your agent broker or call your carrier directly for a status before you start raising hell, calling lawyers, filing complaints. Once you start that process you are only adding time.
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Old 06-07-2015, 06:13 AM
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Outside of CAT situations(large claim loads from hurricane, tornado,polar vortex, etc) we usually are 90 days out on getting paid by most insurance companies.
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Old 06-09-2015, 11:12 AM
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So the insurance company just offered me $5500.00 to replace a $14000.00 roof. What are my options?
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Old 06-09-2015, 12:53 PM
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Originally Posted by Alureing View Post
So the insurance company just offered me $5500.00 to replace a $14000.00 roof. What are my options?
1. Ask adjuster/carrier/broker if the check is for ACV with a RC holdback (they will know what this means, or at least they should).

2. Ask for a copy of their estimate/figures for how they got to the $5500 (basically you need to see how they got to this $5500.)

3. If the $5500 is their final settlement (I doubt it is) then ask for their recommended contractor who can do the work for $5500. And ask if they will pay supplemental costs if they go over the $5500.

4. If they can't help with the above, then get 3 estimates on your own and send them to the adjuster/carrier/broker for comparison with their $5500 deal.

I wouldn't do anything with the check you have in hand until you figure out the above.
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Old 06-09-2015, 01:29 PM
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Originally Posted by Avid 24 View Post
1. Ask adjuster/carrier/broker if the check is for ACV with a RC holdback (they will know what this means, or at least they should).

2. Ask for a copy of their estimate/figures for how they got to the $5500 (basically you need to see how they got to this $5500.)

3. If the $5500 is their final settlement (I doubt it is) then ask for their recommended contractor who can do the work for $5500. And ask if they will pay supplemental costs if they go over the $5500.

4. If they can't help with the above, then get 3 estimates on your own and send them to the adjuster/carrier/broker for comparison with their $5500 deal.

I wouldn't do anything with the check you have in hand until you figure out the above.
This x2 ^^^. Also, not sure how it is in CT but there is talk here in NC about going ACV on roofs. Hasn't happened yet but may want to check and make sure that isn't the case with your policy. Like I said, I don't know what forms CT companies use.
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Old 06-10-2015, 03:04 AM
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ACV = 3126.73
RCV = 6574.30
Net claim if recovered = 5574.30
Actual quotes from roofing contractors = $14000.00
Is this the part where I get the short stick?
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Old 06-10-2015, 03:16 AM
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How old is the current roof?
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Old 06-10-2015, 03:41 AM
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I'm guessing that the roof is 18 years old, so yes i understand depreciation but let me ask this.
What if the roof was a total loss from fire? Would they only cover 1/4 of the cost?
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Old 06-10-2015, 04:06 AM
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Originally Posted by Alureing View Post
ACV = 3126.73
RCV = 6574.30
Net claim if recovered = 5574.30
Actual quotes from roofing contractors = $14000.00
Is this the part where I get the short stick?

OK so follow my steps above 2,3,4 and see where that that takes you.
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