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When you sell to someone how much communication after the sale is appropriate?

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When you sell to someone how much communication after the sale is appropriate?

Old 03-25-2015, 07:10 PM
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Default When you sell to someone how much communication after the sale is appropriate?

I know this may sound like a dumb question but I gotta believe many of you have had to address this issue. When you sell something like a boat or a car to someone how much communication AFTER the sale do you think is reasonable?

For example.....say you sell a car to someone and the new owner calls 3-4 times with some specific questions about the car. I think 3-4 calls is reasonable depending on the questions but then the new owner continues to call and starts to bring up problems that have come up with the car. Three weeks after you sold them the car they call and question if the tires you bought for the car were blem tires and not brand new. Then after a couple more weeks they call to tell you that the car won't start and ask what the secret to starting the car is when it doesn't want to start?

You try to be a nice guy but you know that the new owner Is calling about problems with the car. They aren't saying it out loud but you know they are really asking if you will pay to have the problem fixed as if you knew it was a problem all along.

How much time or how many questions do you think are reasonable after you sell something?
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Old 03-25-2015, 07:13 PM
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I think you already know the answer. If someone has a reasonable question help them out. If not... Your gut is rarely wrong. Just ignore the calls.
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Old 03-25-2015, 07:14 PM
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One week and or call..
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Old 03-25-2015, 07:15 PM
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My policy is 7 days.
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Old 03-25-2015, 07:50 PM
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Originally Posted by keithlinco View Post
I think you already know the answer. If someone has a reasonable question help them out. If not... Your gut is rarely wrong. Just ignore the calls.

When this guy implied that I bought defective tires that were dangerous I was already annoyed. This is after he lost the signed and notarized title I gave him and I had to go to the title bureau to get a replacement title....then I had to sign off and have it notarized again.

Personally when I have bought something I have contacted the seller to ask questions after the 3rd or 4th day, then I figure I'm on my own. After that I don't think it's right to keep calling. I know there is no written rules on how long is appropriate to keep calling so I was just curious what you guys go by.
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Old 03-25-2015, 08:03 PM
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Once you have the cash and he's out of your driveway...it's over.
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Old 03-25-2015, 08:04 PM
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3 calls. 4 max. Had a similar experience on the last car I sold. On the fourth different voicemail, I didn't call him back. He got the hint.
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Old 03-25-2015, 08:18 PM
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I usually give them a week.

Next time you sell a car, if it's not on the Bill of Sale, write vehicle sold "as is"
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Old 03-25-2015, 08:30 PM
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Zero
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Old 03-25-2015, 08:43 PM
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Originally Posted by hybrid View Post
I usually give them a week.

Next time you sell a car, if it's not on the Bill of Sale, write vehicle sold "as is"
I have done that on every car and boat I have sold but it doesn't stop some people from calling.

Once you have the cash and he's out of your driveway...it's over.
Legally I agree but is this what you do? Do you tell the people you won't take their call so don't bother calling? Or do you just not take their call and don't call them back if they leave a VM?
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Old 03-25-2015, 09:00 PM
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Originally Posted by StClairFlats View Post
Zero
This.
I represent everything I know about what I'm selling to the buyer, both good and bad, before they buy.
I err on the side of the letting the buyer know of any defects, so if/when they show up, there are no surprises.
After the transaction, sorry...
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Old 03-25-2015, 09:49 PM
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^^^^^ X2
None whatsoever, I sold my truck and my motorcycle in October (to pay for the boat), haven't heard from either buyer since.
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Old 03-25-2015, 09:52 PM
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Once you have the cash and he's out of your driveway...it's over.
Legally I agree but is this what you do? Do you tell the people you won't take their call so don't bother calling? Or do you just not take their call and don't call them back if they leave a VM?
Not really but I'm not a wheeler dealer. Sold a '97 Mountaineer to a young couple and told them of all the defects that I was aware of and had them sign an as is type bill of sale.
That being said, I would have answered any of their questions in a reasonable amount of time.
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Old 03-25-2015, 11:15 PM
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I dunno I think the attitude of the person is everything. I'm happy to answer a reasonable amount of questions after the sale, so long as they aren't expecting money out of me ( which sounds like the case in your situation)
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Old 03-26-2015, 02:47 AM
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After 1 week I'm not answering, unless your questions have been info question and I got time to answer.
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Old 03-26-2015, 03:20 AM
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I've never called the previous owner about any of my purchases, but I knew what I was buying before the money left me.
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Old 03-26-2015, 04:08 AM
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I once sold a guy a tractor with a mower attachment. He owned some mountainous property with an apple orchard. Two days after the sale he calls me, obviously angry from his tone, an says it absolutely won't start - an issue I never had. He insinuated that I knowingly sold him a piece of chit.

Knowing how rolly his land was, I asked him if he filled the fuel tank. The answer was no. I explained to him that, if the tractor was on a particularly steep slope and was low on gas, the fuel pickup might be above the liquid level.

Duh! Never heard from him again.
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Old 03-26-2015, 04:18 AM
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My livelihood depends on repeat business. So, communication hopefully never ends.
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Old 03-26-2015, 04:22 AM
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I've kept in touch with the guy who bought my Whaler in 2009. He had a few questions the first month or so. He always send me pictures of the spring launch. I became friends with the guy who bought my 1st FJR1300. That was in 2005, he lives in Tampa and is now 72
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Old 03-26-2015, 04:32 AM
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No good deed goes unpunished. Block his number.
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