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Anyone ever fire a client?

Old 03-03-2015, 07:53 PM
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Default Anyone ever fire a client?

Company we do work for all the time issues me a PO# for a job. I travel to the job and make a list of all the materials, schedule with the store for the best time to complete the job, pick up all the materials and arrive on site with a crew and everything to complete the job. Walk in to the store and the job has already been completed by another contractor. WTH!!!!
Called the owner of the company that issued to PO. He plays dumb and says he doesn't know anything about it. Yeaaa Right............
Been doing work for this company since the day they opened.
Maybe i will regret it but i terminated my business relationship with them. It just Irked me that bad!!
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Old 03-03-2015, 07:57 PM
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I have fired a few- some were long time customers- just told them to find someone else
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Old 03-03-2015, 07:58 PM
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Plenty.
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Old 03-03-2015, 08:06 PM
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I don't blame you one bit. Time is money, I too have fired several clients over the years, no excuse for conduct like that.
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Old 03-03-2015, 08:11 PM
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Several. We invest heavily in keeping our employees happy, and the service they provide is stellar. Run your mouth to one of them and get out of line, regardless of who you are, or the day you've had, and you're done...for good.
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Old 03-03-2015, 08:12 PM
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Yep, left a lot of money on the table but the PITA it was going to be was worth it.
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Old 03-03-2015, 08:21 PM
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I told a guy once "I'm taking your dick out of my ass and you can get the f... out of my shop".
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Old 03-03-2015, 08:32 PM
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If the owner would have come clean and said they made a mistake or something, i can live with that. Instead he plays dumb which i really despise.
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Old 03-03-2015, 08:39 PM
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I have fired many. It is not worth the effort sometimes. I especially love the customer that wants you to finance his job, expects lots of freebies and thinks it is a privilege to spend 30 thousand of my money on the job. No thanks. I can go broke a whole lot slower sitting on my couch. Go out and get another client.
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Old 03-03-2015, 08:40 PM
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It is always a business decision and pride/emotion will always make the wrong business decision. The duechebags of the world will always use this against you.
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Old 03-03-2015, 08:43 PM
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Yep, get a lot of those type too.

Originally Posted by Tarbaby View Post
I have fired many. It is not worth the effort sometimes. I especially love the customer that wants you to finance his job, expects lots of freebies and thinks it is a privilege to spend 30 thousand of my money on the job. No thanks. I can go broke a whole lot slower sitting on my couch. Go out and get another client.
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Old 03-03-2015, 08:50 PM
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I agree...... I've learned that when people start being duechebags its only a matter of time before they start screwing you and stop paying for the work too.

Originally Posted by Reelintime View Post
It is always a business decision and pride/emotion will always make the wrong business decision. The duechebags of the world will always use this against you.
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Old 03-03-2015, 09:07 PM
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Just curious, what type of work?
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Old 03-03-2015, 09:11 PM
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HVAC & Refrigeration
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Old 03-03-2015, 09:32 PM
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I run a mobile tool route for 30 years.

Just before last Christmas I was in a big city transit yard.I was wanted to get out of there anyway. City workers are best paid but also the most lazy,cheap,
and out of touch people I know.

Anyway a truck full of guys looking at stuff and also on Amazon.
Told them I can match price but cash terms. They still wanted credit.

I actually grab the free calenders,hats, and pocket screwdrivers back from those guys and after 30 years tolerating there crap told to all to get the f out.
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Old 03-03-2015, 10:08 PM
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Best thing you can do as a business owner is get rid of your headaches. That allows you the time to devote to your good customers and growing that relationship. I find these toxic customers put me in a funk and ruin my day...

I had a few very surprised ex customers call and I politely told them I felt they might be better suited to deal with a competitor due to the fact I was tired of being abused. Most got the hint, one sent over a 100$ bottle of bourbon and is now a good customer again. Sometimes all they need is a wake up call.
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Old 03-03-2015, 11:18 PM
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I've fired 3 customers, don't miss'em.

1st guy was a penny pinching, too much free time on his hands, stay at home milking (was a stay at home dad and was still milking it after kids became school age), unreasonable, deuchbag. Finally didn't hear from him for long enough for the warranty to expire. He called a yr or 2 later and I told him I couldn't afford to do work for him. Luckily I saved his number in my phone because he called me a month later (I suppose after getting unsatisfactory work from someone else) I didn't answer.

Next guy was a cheapskate rental owner (had dozens). Always bitched, always took longer to pay, and wife was very ugly. One day when he called I just decided he was too much stress and I told him to find someone else. He has a management company but I dealt directly with him. The management co. took over his hvac repairs. After several months the management co. office manager called me begging for me to take him back on. I refused and he offered for me to sub thru them. Still not worth it. This guy refuses to upgrade and all his stuff is crap.

3rd guy was laid off and thought it was my responsibility to provide free goods and services. I told him he must have me confused with the gov't. "Have a nice day"


If a company does good work at a reasonable price it cannot help but grow and acquire new customers all the time. Deushbags will not be missed.
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Old 03-04-2015, 12:59 AM
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Temporarily fired one once. I work for and sell for a bearing mfg.

Long time steel mill account called me down to tell me they are switching to another supplier because they are 20% less in price. Warned him that their product will not last as long, etc. But took it like a man anyway.

They called me in 1 year later. The competitors bearing would only last 25% of what i would warranty my product ( mine was warrentied to roll 200,000 tons, compared to geting 50,000 tons from brand x). I had him almost begging on his knees for my bearing.

I raised my price 15% and walked away with a huge restocking order that day. Felt pretty good! After that i was like his long lost brother.
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Old 03-04-2015, 02:13 AM
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We've fired a few for a variety of reasons. Personality problems, slow pay, 30% of their purchases are defective, have to have it yesterday and either it sits for weeks or they return it, they return 20% of what they 'buy', or they can buy it cheaper. NEWSFLASH: you can always find it cheaper.

The best one was when a guy told me, "You won't stop selling to me, my money is good everywhere". I told him, "It's good with me, too, but not when you're attached to it. Goodbye."

To the OP, they sold you out, like cowards. Maybe you could take them to court on the PO? Even if it's for just your net profit lost? To the mobile tool man, good for you. Been there, done that. To everyone else, don't put up with it. You work too hard.
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Old 03-04-2015, 04:23 AM
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A nice guy I did some handiman work for finally wanted a larger project done so I gave him a bid. He called back and said that he would buy the material and have me do the job buy the hour. I laughed and hung up........But I ended up doing the job by the hour because I needed the money. After the great job I did I never did another job for the man. Kinda made me feel like a whore and really ruined my whole outlook for that guy. Should have walked but didn't.
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