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New starter Blew up..Beware!

Old 03-03-2015, 11:24 AM
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Default New starter Blew up..Beware!

I need advice from all you Sea lawyers
I bought a Starter from a well known parts store that starts with an A, I've over many years done most of my business with them.
In the end of this thread I will ask you what you all think the parts store should do to make things right.
I changed the starter and it worked fine an dthen the next day after about the tenth start on new remanufactured starter the motor was rattling so I shut it off thinking the starter had hung up. Tried it again and and the starter motor would turn really fast but I could tell the pinion gear wasn't engaging the flywheel I was at work so I got a friend to carry me home and got the tools to pull the starter to go exchange it
Got back and had the starter out in 14minutes,happy, untill I noticed the Pinion gear was missing from the starter. The gear and snap ring are what was causing the rattle while the motor was running they were getting tossed in the bell housing(Toyota Camry,front wheel drive. They are still in the bell housing and I can't fish them out.
Had AAA tow it to a friends shop so that didn't cost me anything but membership.
My Mechanic said he was going to try his luck with a bore scope but if he couldn't fish it out and he had to pull the FWD transmission and put it back it would be about 500.00 dollars.
He was hopefull that he could just separate a little and it would fall out.
So I take the starter back to parts store and tell the manager what happened and he said he would definatly give me another Starter (I already knew that) , then I told him that the gear was still in the bell housing and what it was going to cost me to get it out and check for any other damage what are you going to cover for me?. He said he had never run into this before and would have to call his manager tommorow and he would give me a call.
Today he hasn't called so I called store and he is at lunce so I will try him later.
Sorry for the long winded story.
What do you all think I should expect of them to make this right and what do you think they will ultimately do.
Thanks.
Old 03-03-2015, 11:48 AM
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a parts store is only warrantying the part.
no labor or other incurred damages...

at least that is how its been for ever with me, when I use aftermarket
Old 03-03-2015, 11:57 AM
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Originally Posted by myyellas2k View Post
a parts store is only warrantying the part.
no labor or other incurred damages...

at least that is how its been for ever with me, when I use aftermarket
x2, especially for a re-manufactured part.
Old 03-03-2015, 11:59 AM
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I'm sure their warranty excluded consequential damages. The store makes some profit on each sale of that part but not enough to allow them to factor in an engine R&R every so often. I would ask them though to consider not selling that manufacture of rebuilt starters.
Old 03-03-2015, 12:03 PM
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I'm not sure what makes you think the STORE should be responsible for a product they didn't manufacture (or in this case, refurbish)?

Unless I'm missing something, they're only the seller of the product. That would be like you holding Lowes responsible for a GE dishwasher flooding your home because you bought the dishwasher from them.
Old 03-03-2015, 01:33 PM
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Originally Posted by chimmike View Post
I'm not sure what makes you think the STORE should be responsible for a product they didn't manufacture (or in this case, refurbish)?
or install.
Old 03-03-2015, 03:58 PM
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Generally they warranty the part only. But you never know, they might throw some good will cash your way.
Old 03-03-2015, 04:35 PM
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I own a auto repair shop I purchase 90 % of our parts from our local napa. They would cover the cost of pulling the transmission
Old 03-03-2015, 04:37 PM
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The parts store your dealing with that starts with an A sells Chinese junk. I've turned wrenches for years and will not buy that crap. They sell you a starter for $40 with a lifetime warranty and people think there getting a deal. The deal is you can pay the labor to replace it 3-4 times or you can buy a good one.
Old 03-03-2015, 05:49 PM
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Originally Posted by chimmike View Post
I'm not sure what makes you think the STORE should be responsible for a product they didn't manufacture (or in this case, refurbish)?

Unless I'm missing something, they're only the seller of the product. That would be like you holding Lowes responsible for a GE dishwasher flooding your home because you bought the dishwasher from them.
good point ,thank you.
BUT, it is there Store Product /Brand, shouldn't they assume some responsibility if it fails from the products workmanship.? Then causes damage to other components.?

Last edited by Ccx2; 03-03-2015 at 06:01 PM.
Old 03-03-2015, 05:54 PM
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Originally Posted by JoCo34 View Post
They sell you a starter for $40 with a lifetime warranty and people think there getting a deal. The deal is you can pay the labor to replace it 3-4 times or you can buy a good one.
I suspect this is true from my experience,,,,
Old 03-03-2015, 05:55 PM
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Originally Posted by JoCo34 View Post
The parts store your dealing with that starts with an A sells Chinese junk. I've turned wrenches for years and will not buy that crap. They sell you a starter for $40 with a lifetime warranty and people think there getting a deal. The deal is you can pay the labor to replace it 3-4 times or you can buy a good one.
Good point, thank you.
The starter was remanufactured in Mexico.[ Tough One] from Advance auto.
Actualy the starter worked ok but snap ring that held the gear on the end of the shaft must have give up or not been seated proper and came lose.
Old 03-03-2015, 06:04 PM
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But this post does bring up a good point. How many auto parts stores now sell "good ,better, and best replacement parts? Do you think there is any difference in quality? I might think so in say brake pads that you can actually measure the thickness, but I just went through this with a camshaft position sensor. The good was $26 the best was $79 they looked the same to me. Forgot to add the good came with a 1year war the best limited lifetime.
Old 03-03-2015, 06:14 PM
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Originally Posted by myyellas2k View Post
a parts store is only warrantying the part.
no labor or other incurred damages...

at least that is how its been for ever with me, when I use aftermarket
Yes you are prob;ly right.
So if a mechanic puts a new compessor in your AC unit and it blows up in a couple days and damages five other essential components to the AC unit and makes it inoperable his company or the compressor company is only responsible for the replacement of the compressor ?.
Old 03-03-2015, 06:19 PM
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I've been told cheap starters all come from one company in Mexico and quality is the same for one year to lifetime warranties. The extra cost is for the warranty itself.
Old 03-03-2015, 06:19 PM
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This is why professionals don't buy cheap parts. You're fortunate they will at least give you another shitty starter for free.
Old 03-03-2015, 06:22 PM
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I guess it could go either way buy my gut feeling is that the store is only going to cover warranty on the part and not the labor to cover R&R of a transmission. Even thought you and I know better all they would have to say is that it must have been improperly installed, unless you are a certified mechanic anyway.
Old 03-03-2015, 07:03 PM
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Originally Posted by billinstuart View Post
This is why professionals don't buy cheap parts. You're fortunate they will at least give you another shitty starter for free.
Yep i found that out.
Old 03-03-2015, 07:06 PM
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Originally Posted by crabbinmike View Post
I own a auto repair shop I purchase 90 % of our parts from our local napa. They would cover the cost of pulling the transmission
Thank you ,i agree,. [it was the auto parts store brand part /component that flew apart and potentially damaged other parts.
WOUPS Sorry [edit], it wasn't a NAPA product or part. Never have had anything but GOOD from NAPA store.

Last edited by Ccx2; 03-03-2015 at 07:17 PM.
Old 03-03-2015, 07:07 PM
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Originally Posted by Ccx2 View Post
Yes you are prob;ly right.
So if a mechanic puts a new compessor in your AC unit and it blows up in a couple days and damages five other essential components to the AC unit and makes it inoperable his company or the compressor company is only responsible for the replacement of the compressor ?.
If someone had installed your started then there is a chance then, but since you did it, its an apples to oranges comparison. And if something such as a damage to other parts then usually insurance that cover that with some businesses

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