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KIA Kaboom!! So Sowwy, No Wawantee For You!!

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KIA Kaboom!! So Sowwy, No Wawantee For You!!

Old 02-04-2015, 06:26 AM
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Default KIA Kaboom!! So Sowwy, No Wawantee For You!!

A friend of mine was driving to work in her KIA a week or so ago when it began to lose power and then locked up. Long story short, despite the fact this vehicle is midway through the manufacturer's warranty, they are refusing to warranty the engine beyond a 50% concession on the cost to replace it.

She has been given no accounting for exactly what caused this engine to seize, but KIA, through their local dealer, is claiming it to be the result of an improper oil filter used by Jiffy Lube. All the service for this vehicle is very well documented, but they claim there is supposed to be a spring-loaded filter which was not used. She contacted Jiffy Lube and they called BS on KIA blaming the failure on them and the oil filter they used. They say their filters meet the manufacturer's specifications. The receipts show the same filter being used for the entire time she has owned the car, yet at 50K miles, this filter mysteriously kept oil from getting into the engine... this according to the dealership. I don't think their "inspection" went beyond seeing that filter and making it their way to get out of a warranty replacement. My understanding is that aftermarket products, such as filters, can not be the basis on which a warranty claim is denied.

I suppose now it's going to become a game of finger pointing, but I was wondering if any of you have been through such an experience.
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Old 02-04-2015, 07:19 AM
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Originally Posted by Freeebird View Post
A friend of mine was driving to work in her KIA a week or so ago when it began to lose power and then locked up. Long story short, despite the fact this vehicle is midway through the manufacturer's warranty, they are refusing to warranty the engine beyond a 50% concession on the cost to replace it.

She has been given no accounting for exactly what caused this engine to seize, but KIA, through their local dealer, is claiming it to be the result of an improper oil filter used by Jiffy Lube. All the service for this vehicle is very well documented, but they claim there is supposed to be a spring-loaded filter which was not used. She contacted Jiffy Lube and they called BS on KIA blaming the failure on them and the oil filter they used. They say their filters meet the manufacturer's specifications. The receipts show the same filter being used for the entire time she has owned the car, yet at 50K miles, this filter mysteriously kept oil from getting into the engine... this according to the dealership. I don't think their "inspection" went beyond seeing that filter and making it their way to get out of a warranty replacement. My understanding is that aftermarket products, such as filters, can not be the basis on which a warranty claim is denied.

I suppose now it's going to become a game of finger pointing, but I was wondering if any of you have been through such an experience.
I know someone with a very similar case as this with the same manufacturer and he ended up paying since they would not cover it.
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Old 02-04-2015, 07:27 AM
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She is probably going to have to sue.... Either the dealership gives her something IN WRITING saying a faulty oil filter did the damage or the dealership gets sued


Also some 411 I had a dodge dealership try the same thing on a transmission failure saying the shop I used did the work incorrectly or faulty supplies in the transmission because of a dealer shop not doing the work. The non dealer says tells them to save everything and we could turn it in to his insurance then he would sue the dealership...
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Old 02-04-2015, 07:30 AM
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Originally Posted by magua View Post
I know someone with a very similar case as this with the same manufacturer and he ended up paying since they would not cover it.
It is my understanding there are some class action suits involved in these type issues. Not sure it would be of much real benefit (other than to the attorneys) to sign up on one of those, but it seems it would be a slam dunk if you took them to court. In fact, this is a criminal situation vs a civil one. I had some guy take me to court (and lose) over a price guarantee from my company. Maybe it's different when it's a manufacturer's warranty, but I don't see anything to that effect here.

http://en.wikipedia.org/wiki/Magnuso...s_Warranty_Act
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Old 02-04-2015, 07:36 AM
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Originally Posted by Cracker View Post
She is probably going to have to sue.... Either the dealership gives her something IN WRITING saying a faulty oil filter did the damage or the dealership gets sued


Also some 411 I had a dodge dealership try the same thing on a transmission failure saying the shop I used did the work incorrectly or faulty supplies in the transmission because of a dealer shop not doing the work. The non dealer says tells them to save everything and we could turn it in to his insurance then he would sue the dealership...
The dealer is claiming their hands are tied and that it's KIA's call. Sounds like Jiffy Lube would have some skin in this game as well should it go to court.

Maybe she should get something in writing from the dealership where they are claiming the fault lies with Jiffy Lube.

Then she could sue Jiffy Lube who could then sue the dealership and KIA for defamation. All I can say is, God bless America!
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Old 02-04-2015, 07:41 AM
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We have had a few vehicles with blown motors on two different brands brought in that were serviced at the oil service places that were not properly finished with a missed ring etc...,that led to oil leaking out and ........ So it is not the dealers fault and when an engine is being warrantied they usually send a tech from corporate,if not up to snuff,dealer will get charged back for motor.
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Old 02-04-2015, 07:56 AM
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Originally Posted by devosurf View Post
We have had a few vehicles with blown motors on two different brands brought in that were serviced at the oil service places that were not properly finished with a missed ring etc...,that led to oil leaking out and ........ So it is not the dealers fault and when an engine is being warrantied they usually send a tech from corporate,if not up to snuff,dealer will get charged back for motor.
That's a whole other situation. Had there been no oil or very low oil in the crankcase, the dealer and manufacturer would have every right to deny warranty coverage. That would put all the blame back onto the service facility who incorrectly installed the filter. Even then, the owner would have to bear some responsibility I would think. I have to wonder if a dealer gets a kickback of sorts when they can save the manufacturer a few bucks by short-paying or denying a warranty claim.

She did talk to the out of town dealer who sold her the car, and they told her they could have found a way to get this covered under warranty with no questions asked. That's what makes me wonder about the kickback scenario or that the dealer just wants to make a few bucks on selling and installing a new engine.
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Old 02-04-2015, 08:25 AM
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Just something to think about.... If you manufactured and sold a product would you still warranty it knowing that it has been maintained with parts and service you were not familiar with? Lol I wouldnt.
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Old 02-04-2015, 08:32 AM
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Originally Posted by mercrewser View Post
Just something to think about.... If you manufactured and sold a product would you still warranty it knowing that it has been maintained with parts and service you were not familiar with? Lol I wouldnt.
That comes along the line of Yamaha, for example, trying to deny a warranty claim because you didn't use their highly profitable Yamalube. These manufacturers have a secondary market with such things but are prohibited by law from using that as a basis for denying warranty coverage as long as the oil used meets the specifications set forth in that warranty.

No doubt KIA and every other manufacturer prefers their dealerships do all the maintenance while using their parts, but that is very much self-serving where their profits are concerned. You think MerCruiser builds their own oil filters and refines their own oil? Look at their prices for fuel pumps etc. I'm sure the same holds true for KIA and their parts.
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Old 02-04-2015, 08:35 AM
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It's been a few years now but someone I know bought a new Lexus suv. The scheduled maintenance was included for a while. He took it to the Lexus dealership for oil change etc.

On his way home across a long bridge engine seized.

They didn't refill it with oil apparently.

Warranty DENIED.

$9,000 later he had a new engine (after a lot of fighting, bitching, etc).

Shortly after he got a nice postcard in the mail to come preview the new year model Lexus models at a private party at the dealership.

He went and started making a scene telling everyone how they treated him etc. After agreeing to "quiet down" at the party he finally got his engine covered under warranty.

Some seriously shady dealers out there . . .

Based on what the OP said it sounds like it was bought at one dealer and taken to another for the engine repair. I would have a tow truck pick that baby up and take it to where it was purchased asap.
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Old 02-04-2015, 08:35 AM
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Probably giving her crap because she is a woman. Yes, some service departments will try that. It has happened to my wife in the past but she knows to call me before agreeing to anything!

She needs to take it up the chain to Kia corporate. Get a regional manager involved and put some heat on the dealer. Also would not hurt to take a man with her when she goes to the dealership. I used to work for a car dealership and know how it works. Warranty does not pay as much as non-warranty repairs. Mechanics used to hate the warranty work when there were money jobs on the board. Also, I have personally seen Chevrolet replace an engine under warranty that had over 20k miles with no oil change records. When the filter was pulled off it looked like chocolate pudding inside!
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Old 02-04-2015, 08:36 AM
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Originally Posted by mercrewser View Post
Just something to think about.... If you manufactured and sold a product would you still warranty it knowing that it has been maintained with parts and service you were not familiar with? Lol I wouldnt.
The manufacturer knew that going in since it is the law.
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Old 02-04-2015, 08:46 AM
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Interesting, my daughter has a 2014 Kia Forte GDi. Engine had a little over 18,000 miles on it. Engine blew. Local dealership has provided all service. Could not get a straight answer as to what went wrong but service manager said crankshaft bearing trashed.
Good news is they replaced engine for free ,let her use a loaner, and extended warranty to 118,000 miles. Factory rep conference called daughter and myself to make sure we were happy (I cosigned loan). Bad news is my daughter says the car "feels funny" when she accelerates now.
Going back in when she gets a break from work.
She has heard from several people through FB with similar problems.
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Old 02-04-2015, 08:46 AM
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I bought a new Toyota Supra in 1981, rather than take it back to the dealer at 1,000 miles, took it to my local shop, for that first oil change... Next morning pulling into my parking lot at work I hear horrible engine rattle, no oil pressure (why I'd much rather have idiot lights than gauges)... Looked under the car and it was obviously coming from the Fram filter, bottom of car was covered with oil. Turns out the filter had a pin hole that leaked at above idle RPM... Car was two weeks old, guy says I have insurance for this, and I don't want to touch it. His insurance took care of the whole bill for a new engine and 3 or 4 weeks car rental. Man was I broken hearted, I was in love with the car.

As for the Jiffy lube... I once saw a table set up in the Chevy service department, had OEM oil filters (from several makes of cars) and the filters installed at Jiffy....The OEM stuff was twice the size.
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Old 02-04-2015, 08:46 AM
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No kickback from the manufacturer for not doing the work. At least for GM dealers. The cost would be higher than the repairs when you take into account possilby losing a customer.

I would contact Kia directly and raise some trouble. As competitive as business is most manufacturers are willing to help out in some way.

This dealer may have also gotten burned on a simliar warranty and is hesitant to do it again especially if she bought it and services it elsewhere. If its a questionable repair I am much more likely to stick my neck out with my customer vs some guy off the street.
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Old 02-04-2015, 08:48 AM
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You might want to read this: http://www.bobistheoilguy.com/forums...Number=2620653
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Old 02-04-2015, 08:51 AM
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Originally Posted by mercrewser View Post
Just something to think about.... If you manufactured and sold a product would you still warranty it knowing that it has been maintained with parts and service you were not familiar with? Lol I wouldnt.
Then that should be written plainly in the warranty. Oddly I never hear anything even remotely resembling this on a showroom floor.
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Old 02-04-2015, 09:02 AM
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Originally Posted by Eastport205 View Post
Then that should be written plainly in the warranty. Oddly I never hear anything even remotely resembling this on a showroom floor.
I have always changed my own oil because frankly I don't trust anyone else. I got a statement in writing from the Hyundai dealer that they would accept owner maintenance for warranty purposes. I just had to provide receipts. They accepted except for 30, 60, and 90,000 scheduled dealer only events. Car now has over 140,000 so never got to see if they would have really honored the agreement.

My daughter is pretty devastated even with Kia doing the work under warranty. She has worked and saved since she was 14, bought her first used car on her own, got her nursing degree at 20, and was so happy to be able to trade her car for the new one. She now thinks she would have been better off keeping her old car. I just tell her to pay it off ASAP and let Kia worry about the repairs. And they better do so....
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Old 02-04-2015, 09:05 AM
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Originally Posted by Capt Dave View Post
Fram oil filters are junk, I was doing my own oil changes when I first bought my 4Runner, one morning it started and sounded awful I immediately shut it down. I talked to a mechanic buddy of mine he asked if I was using fram oil filter, he said change it with a toyota one. It's been 200k miles since and no problems.
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Old 02-04-2015, 09:09 AM
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Originally Posted by Rival1 View Post
Fram oil filters are junk, I was doing my own oil changes when I first bought my 4Runner, one morning it started and sounded awful I immediately shut it down. I talked to a mechanic buddy of mine he asked if I was using fram oil filter, he said change it with a toyota one. It's been 200k miles since and no problems.
Yep. Or WIX filters.

Too many horror stories from oil change shops.

Loose drain plugs, leaving old o-ring, no crush washer, NO NEW OIL.
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