Notices

Getting shafted by Stihl...

Old 10-30-2014, 04:09 PM
  #1  
Admirals Club Admiral's Club Member
Thread Starter
 
Join Date: Oct 2008
Location: Fort Pierce
Posts: 252
Default Getting shafted by Stihl...

I just bought a Stihl weed eater this past May. Three weeks ago I took it into the repair shop where I purchased it from after it quit on me one day. I was told the head was fried and it would be warrantied.

Last week the Stihl rep comes by and tests the fuel. He says I was running too lean of a fuel mix and that's why the head cooked. I argue back saying I'm using the same fuel/oil mix in both my edger and blower and I haven't fried them. What makes the weed eater special? Now they telling me there's nothing that can be done. The cost of the repair exceeds the value of the weed eater.

Anyone else deal with this type of bs?

Last edited by mr.redfish79; 10-30-2014 at 04:23 PM. Reason: sorry... I put rich instead of lean
mr.redfish79 is offline  
Old 10-30-2014, 04:11 PM
  #2  
Senior MemberCaptains Club Member
 
Join Date: Feb 2007
Location: MA
Posts: 5,287
Default

Was the fuel oil mix you were running what is specified for the new weed eater?
MacCTD is offline  
Old 10-30-2014, 04:12 PM
  #3  
Admirals Club Admiral's Club Member
 
Join Date: Nov 2011
Location: sarasota
Posts: 3,521
Default

We'll is the fuel oil mix what the manufacture says or not? I'm not a mechanic ,but if the manual says use x or warranty void and you used y then your screwed.
gumpire is offline  
Old 10-30-2014, 04:15 PM
  #4  
Admirals Club Admiral's Club Member
 
Join Date: Nov 2008
Location: Somewhere in the middle of Michigan
Posts: 10,369
Default

Stihl sells their own branded 2-stroke oil in 6-packs of little bottles, intended to be one little bottle to one gallon 89 octane fuel. I've used this oil as directed in Stihl weedwacker and blower with zero problems.

What was the OP using for a fuel mixture?
yarcraft91 is offline  
Old 10-30-2014, 04:20 PM
  #5  
Senior Member
 
Join Date: Jun 2014
Location: skittleville fl
Posts: 8,249
Default

never mind

Last edited by mitchell master; 10-30-2014 at 04:49 PM.
mitchell master is offline  
Old 10-30-2014, 04:21 PM
  #6  
Senior Member
 
Join Date: Jan 2007
Location: Albemarle Sound Management Area
Posts: 6,217
Default

First, what mixture rate?

Second, go higher at Stihl.
Crabpot Man is offline  
Old 10-30-2014, 04:22 PM
  #7  
Admirals Club Admiral's Club Member
Thread Starter
 
Join Date: Oct 2008
Location: Fort Pierce
Posts: 252
Default

I was using the Stihl brand oil that was sold to me the same day I purchased the weed eater.
mr.redfish79 is offline  
Old 10-30-2014, 04:31 PM
  #8  
Senior Member
 
Join Date: Jun 2014
Location: Middle Sound, NC
Posts: 7,373
Default

Ask the Stihl guy how he determined that the oil mix was lean. That is not easily done outside a petroleum lab. If you poured the little oil bottle in a gallon container, you did what you should have. Push back.
Corndog38 is offline  
Old 10-30-2014, 04:32 PM
  #9  
Admirals Club Admiral's Club Member
 
Join Date: Nov 2008
Location: Somewhere in the middle of Michigan
Posts: 10,369
Default

Originally Posted by mr.redfish79 View Post
I was using the Stihl brand oil that was sold to me the same day I purchased the weed eater.
That answers the "what" question, but not the "how much" question.

BTW, I once made the mistake of mixing oil:fuel mix made with oil in an orange Stihl bottle with oil:fuel mix made with Stihl's synthetic oil (grey bottle , as I recall). Blower only ran about 1/2 gallon of that mix before shutting down with a plugged filter. Threw away the synthetic oil, never another problem with oil in the orange bottles.
yarcraft91 is offline  
Old 10-30-2014, 04:38 PM
  #10  
Admirals Club Admiral's Club Member
 
Join Date: May 2009
Location: Mobile, Al.
Posts: 2,143
Default

What mix ratio were you using? And was it leaner than required?

It is really irrelevant what your other 2 cycle equipment runs on. They are designed differently. Some need more oil than others..
macabear is offline  
Old 10-30-2014, 04:39 PM
  #11  
Senior Member
 
Join Date: Feb 2009
Posts: 526
Default

just in case, i'd remix before using the edger & blower. usually all they can do is look at the cylinder and it is pretty clear if it was lean or not. never heard of anyone looking at the fuel and determining this.
mulberryg is offline  
Old 10-30-2014, 04:40 PM
  #12  
Admirals Club Admiral's Club Member
Thread Starter
 
Join Date: Oct 2008
Location: Fort Pierce
Posts: 252
Default

Originally Posted by yarcraft91 View Post
That answers the "what" question, but not the "how much" question.

BTW, I once made the mistake of mixing oil:fuel mix made with oil in an orange Stihl bottle with oil:fuel mix made with Stihl's synthetic oil (grey bottle , as I recall). Blower only ran about 1/2 gallon of that mix before shutting down with a plugged filter. Threw away the synthetic oil, never another problem with oil in the orange bottles.
Sorry. I followed the instructions on the bottle. It calls for a one to one mix. My two other Stihl products that share the same gas can are currently running fine.
mr.redfish79 is offline  
Old 10-30-2014, 04:43 PM
  #13  
Admirals Club Admiral's Club Member
 
Join Date: Nov 2008
Location: Somewhere in the middle of Michigan
Posts: 10,369
Default

Originally Posted by mr.redfish79 View Post
Sorry. I followed the instructions on the bottle. It calls for a one to one mix. My two other Stihl products that share the same gas can are currently running fine.
In that case, the Stihl rep is probably full of cr@p. Escalate.
yarcraft91 is offline  
Old 10-30-2014, 04:52 PM
  #14  
Senior Member
 
Join Date: Jun 2014
Location: skittleville fl
Posts: 8,249
Default

So should i worry that my Stilhl weed eater has run on Pennzoil since 2007 ?
mitchell master is offline  
Old 10-30-2014, 04:54 PM
  #15  
Senior Member
 
Join Date: May 2013
Location: Va beach, va.
Posts: 700
Default

Originally Posted by mr.redfish79 View Post
Sorry. I followed the instructions on the bottle. It calls for a one to one mix. My two other Stihl products that share the same gas can are currently running fine.
Far as I've looked all Stihls run same mix ,50-1.
Stihl is a great product and i know many tree guys and myself that use them and i can't say I've ever seen a problem with any Stihl machine soon after use from the factory. You can get a bad/lemon from any product though and with Stihls rep I'm surprised they didn't cover your machine.
if you feel you didn't mess up the mix and it soon blew up take it further up the chain of command,i bet they will make it right for you.
Ccx2 is offline  
Old 10-30-2014, 04:58 PM
  #16  
Admirals Club Admiral's Club Member
 
Join Date: Nov 2008
Location: Somewhere in the middle of Michigan
Posts: 10,369
Default

Originally Posted by mitchell master View Post
So should i worry that my Stilhl weed eater has run on Pennzoil since 2007 ?
Nope
yarcraft91 is offline  
Old 10-30-2014, 05:03 PM
  #17  
Admirals ClubCaptains Club Member Admiral's Club Member
 
Join Date: Nov 2002
Location: Birmingham / Hessel, MI
Posts: 26,971
Default

I wonder if the manual calls for a higher break-in oil ratio?
cedarholm is offline  
Old 10-30-2014, 05:08 PM
  #18  
Senior Member
 
Join Date: Nov 2005
Posts: 10,223
Default

No way I'd leave it at that assuming you had the correct mix, I'd push back and go over his head. If that doesn't work bang them on twitter etc.
08087 is offline  
Old 10-30-2014, 05:09 PM
  #19  
Senior MemberCaptains Club Member
 
Join Date: Jan 2005
Location: Asheville, NC
Posts: 6,416
Default

Originally Posted by mr.redfish79 View Post
Sorry. I followed the instructions on the bottle. It calls for a one to one mix. .
It's more like 50:1 mix. What do you mean one to one mix?
HeadHunt is offline  
Old 10-30-2014, 05:11 PM
  #20  
Senior MemberCaptains Club Member
 
Join Date: Jun 2001
Location: CT
Posts: 18,347
Default

Stihl told me I was using old low octane gas. in a month old chain saw. Same gas I was using in everything else. Their customer service sucks and many of their small engines are very finicky
LI Sound Grunt is offline  

Thread Tools
Search this Thread