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Town Fair Tire Employee

Old 08-07-2014, 12:29 PM
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Default Town Fair Tire Employee

We hear so much about the worst people and businesses so thought we needed a break.

Re: Town Fair Tire Old Saybrook. Just got wife's car retreaded. While we were waiting saw one employee named Phil deal with an elderly woman. This was one of the kindest most caring patient and professional business interactions I have seen. The lady was barely able to walk, slow and quite hard of hearing and forget full - and as you can imagine, would have been susceptible to just about any kind unscrupulous tactics. He took the time to explain options and didn't try to oversell her - in fact when asked what he would do he suggested the lowest price option as that car and woman were not going to be needing any 60,000 tires. Wife stayed to wait for her car and later thanked and commended Phil on this and learned that he was a Special Ed teacher and was also told Town Fair hires special needs people. I already knew they had the very good service prices and products (at least in Middletown and Old Saybrook CT) but it was real nice to see there are still very honest and kind businessmen especially with the elderly and with folks with special needs.

Kudos to Phil and Town fair Tire and all people and business like this.

Last edited by LI Sound Grunt; 08-07-2014 at 01:26 PM.
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Old 08-07-2014, 12:52 PM
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Nice, you are so right about how easy it is to complain. Good on Phil and Town fair Tire.
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Old 08-07-2014, 12:56 PM
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Originally Posted by mikeloew View Post
Nice, you are so right about how easy it is to complain. Good on Phil and Town fair Tire.
X2!
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Old 08-07-2014, 12:57 PM
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Just don't try their free rotation after the sale. I wouldn't go back there if they were giving the tires away; Seabrook NH.

I'm glad to hear they were kind to that woman and to be honest my purchasing experience there was a good one.
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Old 08-07-2014, 02:02 PM
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Bravo Phil!
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Old 08-07-2014, 02:41 PM
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Originally Posted by Boat Bum View Post
Just don't try their free rotation after the sale. I wouldn't go back there if they were giving the tires away; Seabrook NH.

I'm glad to hear they were kind to that woman and to be honest my purchasing experience there was a good one.
What went wrong with the free rotation?
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Old 08-07-2014, 03:01 PM
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You need to send this to Town Fair's corporate office and get the dude a raise.
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Old 08-07-2014, 03:06 PM
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Story reminds me of our plumbing/HVAC contractor. His son was a special needs student and my wife was one of his teachers. That young man comes along on most of the jobs, he has specific jobs to do, the plumbers in the crew are all very good with him and he has developed into a nice young man who seems to relate well with his dad's customers. I won't use any other plumbing/HVAC company.
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Old 06-07-2019, 11:06 AM
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5 year old thread. Update. The employee had soon after moved on to do something else in the business of helping special needs people.

As for Town Fair -no longer recommended - I had already given them one pass but today my wife waited 3 hours to get new tires. This after they tried to renege on the price given by their sales/call center, saying it was hundreds of dollars too low when in fact it was about the same as the internet advertised price. Also they supposedly have an appointment system but it is essentially no time saver as walk ins seem to get the same service. I see many many negative reviews now on YELP. Mine will be joining them .

Town Fair Tire - Not Recommended Just going back to the 2 competent trustworthy Dealers we deal with Saybrook Ford and Jackson Chevrolet and the local repair shop from now on for tires. I guess like people businesses change too.
-rant over-
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Last edited by LI Sound Grunt; 06-07-2019 at 11:43 AM.
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Old 06-07-2019, 11:17 AM
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Just looked them up, and Jackson Chevrolet has been sold and renamed.
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Old 06-07-2019, 11:22 AM
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Should she be driving??

great job Phil!!
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Old 06-07-2019, 11:23 AM
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Saw the age....never mind
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Old 06-07-2019, 11:47 AM
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Originally Posted by Uncas View Post
Just looked them up, and Jackson Chevrolet has been sold and renamed.
Wow! That Jackson family had been running it since they invented cars!

Hope not much will change

https://patch.com/connecticut/middle...kson-chevrolet
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Old 06-07-2019, 03:45 PM
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Last time I got new tires on my Ranger truck at TF, the kid behind the counter was trying to sell me on the 4 wheel alignment as being a better value for me over the 2 wheel alignment, I agreed with him and said I will do it if he could explain to me why, as it is leaf springs and a solid rear axle?
He just had this puzzled look on his face and didn't know what to say, The sales person beside him said, he's right.
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