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Parking lot, Door Dign Months ago..??

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Parking lot, Door Dign Months ago..??

Old 12-18-2013, 03:28 AM
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Default Parking lot, Door Dign Months ago..??

Hey THTers, I am wanting some opinions, and no where has more of those than here!

My manager calls me last night, a lady walks into my store, and calmly and politely states that "A couple months your van dinged my door in Amici parking lot..." Amici is a grocery store on the island. My manager asks if she filed a police report, insurance claim or anything...NO. She didn't realize she could for a matter such as this, she says. Glen asks her politely why she waited so long, its been months ma'am? She claims she just thought it was inconsiderate, but was not really thinking about it until she say our van, outside our store, so she stopped.

He asks if she SAW this happen. NO, she did not,but the van was there when she parked, not there when she came back and the dent was there...

So, before I call this person, and see what the deal is, thoughts?

The van has personalized plate, is a Mercedes Sprinter. The Island is 5 miles long by a mile wide at the most, small town, and I know most everyone by 1 degree of separation.

Ughh....this van has been hit, dinged, backed into, driven into...It is like a accident magnet. Its the second one I have owned. The first was totaled by a teen d`river running a stop sign...I hot him doing 35...t boned him. Totaled at like 6000 miles.
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Old 12-18-2013, 03:36 AM
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Call her, listen to her, be polite, ask if she saw the incident, ask if there are any witnesses, refer her to her insurance company
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Old 12-18-2013, 03:38 AM
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Originally Posted by Elusive View Post
Call her, listen to her, be polite, ask if she saw the incident, ask if there are any witnesses, refer her to her insurance company
X2
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Old 12-18-2013, 03:38 AM
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Ma'am, I'm glad you finally came forward. We were wondering who dinged our van. We've already had it fixed out of pocket, here's the bill. Please be more careful in the future.
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Old 12-18-2013, 03:39 AM
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Originally Posted by Elusive View Post
Call her, listen to her, be polite, ask if she saw the incident, ask if there are any witnesses, refer her to her insurance company
This, you can refer her to your insurance company, they can deal with her, one way or another.
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Old 12-18-2013, 03:46 AM
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Don't ask if there were any witnesses. Refer her politely to her insurance company. They will politely tell her the bad news.
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Old 12-18-2013, 04:09 AM
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I wouldn't worry about it. Like mentioned, that's why you carry insurance. Have them take care of it.
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Old 12-18-2013, 06:25 AM
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I wouldn't call her - what's the point? I know that might sound "scum-bagish" but how can any of her story be verified at this point. Is she a customer you already have or just some person walking off the street? Seems like she wants something. It's weird.

"Your van dinged my door" - let her go talk to the van.
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Old 12-18-2013, 06:32 AM
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Give her some of that home made bacon.
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Old 12-18-2013, 07:26 AM
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Pics?

Tell her, without emotion:
"The case it is currently under investigation and I am not allowed to discuss it."


If she returns multiple times, repeat the same thing.

.
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Old 12-18-2013, 07:54 AM
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So the van was there next to your car, then when you came out it wasn't, is there a chance that another car might have puled in after the van left and dinged your car? Just sayin'.
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Old 12-18-2013, 08:09 AM
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Some prick hit my wife's Honda at the mall yesterday and didn't have the courtesy to leave a note...

Decent amount of damage... Merry Christmas!

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Old 12-18-2013, 08:12 AM
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Have her come by and see of the ding matches up with your vans door.
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Old 12-18-2013, 08:47 AM
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Find a local paintless dent repair guy. Call any auto dealer they can refer you to one. Pay the $35 to repair it and move along. Word of mouth on an island that small could effect your business.

Of course the little old lady may just be looking for a handout. Have had that happen before, I told one person we would fix it and she said she wanted the cash to do it on her own. Never saw her again after that.
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Old 12-18-2013, 08:47 AM
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just tell her to call her insurance (they will not contact your insurance company for that) and tell her that you are the operator and truthfully do not remember any incident.

But I would also take the advise for the post above. It might be worth just taking the 35 dollar hit if it is going to affect business. Thats what she is banking on. I bet her story is BS but she wants it fixed and knows that you will probably cave for PR reasons.

Last edited by mwgoldman; 12-18-2013 at 09:06 AM.
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Old 12-18-2013, 09:10 AM
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Why is everyone assuming she's F O S. maybe she's telling the truth.
Whoever was driving the van on the day in question should recall whether or not they bumped a car hard enough to damage it.
If you're responsible, fix it for her.
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Old 12-18-2013, 09:21 AM
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That sounds like you've done that before. haha

Last edited by Garett; 12-24-2013 at 11:35 AM.
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Old 12-18-2013, 09:30 AM
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Originally Posted by north coast View Post
Why is everyone assuming she's F O S. maybe she's telling the truth.
Whoever was driving the van on the day in question should recall whether or not they bumped a car hard enough to damage it.
If you're responsible, fix it for her.
I don't think she is intentionally FOS and it's up to the OP if he feels like just fixing the problem for the old lady, but he shouldn't feel obliged to do it.

I would venture that the person who did it, said to themselves, F this, I'm outta here leaving the old lady to put two and two together and get Blue.
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Old 12-18-2013, 09:46 AM
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Originally Posted by north coast View Post
Why is everyone assuming she's F O S. maybe she's telling the truth.
Whoever was driving the van on the day in question should recall whether or not they bumped a car hard enough to damage it.
If you're responsible, fix it for her.
The problem is, even if she is telling the truth there is a good possibility that someone else did the deed. I owned a parking lot for a long time, a woman rolled in and pointed to a ding in her car door, she said "I was here a few days ago and when I got home saw this." I remembered her and her car, she was very believable, she truly thought I had done the deed. Lucky for me I remembered exactly where she was parked, I asked her if she remembered and she said "yes the car was right at the end of this row.". I said yes your right, and if so it would be impossible to get a ding on the passenger door then. She looked dumbfounded and confused. I walked her over to the very spot and said, if your car is the last in the row there is no possible way another car door from this lot could have hit yours.

I felt bad for her, because she really thought it was me that banged her up.
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Old 12-18-2013, 09:50 AM
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Just buy the lady a new car...
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