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Comcast did right! (read if you rent your cable modem residential or business).

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Comcast did right! (read if you rent your cable modem residential or business).

Old 07-08-2013, 09:41 AM
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Thumbs up Comcast did right! (read if you rent your cable modem residential or business).

There was a thread about Comcast sucking (and, trust me, I know they are a nightmare!)... this time around, it's a good post!

I have Comcast Residential and Comcast Business.

With Business, up until some recent point, you could NOT own the cable modem. Which is now $10 a month to rent. The device costs $68 to buy on Amazon. (For a good one).

It would burn my ass to shell out $10 a month for something I could buy so cheaply.

I got a lead here on THT about Business customers being able to now bring your own device... so I tried to do it.

I bought modem, called Comcast, they activated the new one, called me back to make sure I was happy with how it was working and removed the $10 a month fee (I need to return the modem in 'x' days)... no hassle AT ALL! I mean, it was a 10 out of 10 for happy experience.

Imagine that!

Thought I'd share. If you're renting the modem... check your bill it's $10 a month (don't know for residential)... Speed, etc. is all the same as the SMC they had.

Pete
Old 07-08-2013, 09:44 AM
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Heh..wait until your cable starts flaking out for no reason and they tell you its because of the modem.
Old 07-08-2013, 09:50 AM
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We are switching everything to Brighthouse this week. They only charge $3.50/month for the modem. The one I would buy is $89, so I'm going to rent. $10/month is ridiculous.
Old 07-08-2013, 10:11 AM
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Originally Posted by Joe View Post
Heh..wait until your cable starts flaking out for no reason and they tell you its because of the modem.
I don't think so (but who knows) -- my experience is that they can see all the relevant information on their side (signal strength, etc.)... they can blame the modem all they want... every 8 months I can buy a new one and be even (and they don't get a cent). If they blame the modem every 8 months, I'd have to guess more people would be on to them.
Old 07-08-2013, 10:19 AM
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Right before they told me "This is the best it will get" (dropping internet every 5-10 minutes) they blamed the modem (replaced it twice), the cable (replaced it to the house from the street) and then finally the area "concentrator" where everyone's cable in my neighborhood terminated. This was 3 service calls over a 2 week period.

Then I dropped them.
Old 07-08-2013, 10:22 AM
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Originally Posted by Joe View Post
Heh..wait until your cable starts flaking out for no reason and they tell you its because of the modem.
I agree, single source when possible so they own the entire thing.
Old 07-08-2013, 10:26 AM
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Originally Posted by Joe View Post
Right before they told me "This is the best it will get" (dropping internet every 5-10 minutes) they blamed the modem (replaced it twice), the cable (replaced it to the house from the street) and then finally the area "concentrator" where everyone's cable in my neighborhood terminated. This was 3 service calls over a 2 week period.

Then I dropped them.
That's crazy!

Originally Posted by MacCTD View Post
I agree, single source when possible so they own the entire thing.
We'll see how it goes... so far, so good. LOL (all of 4 hours). LOL
Old 07-08-2013, 10:26 AM
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I do not want to rain on your parade, but it seems too good to be truth, specially when Comcast is in the middle.
I used to have AT&T for our business and I left because the infrastructure on my area was terrible.
Moved to Comcast and everything was awesome for the first 3-4 weeks.
It has been almost 2 years of agonizing pain.
I was in the low voltage cabling world for a living for almost 10 years.
I own some testing equipment that those guys have not even seen in their life.
You have no idea how frustrating it is when you see their tech in the front yard of your building, working, all the sudden your biz looses internet and phones!!!! and when you call them, they try to blame it on your inside wiring (So they will have to send a tech TOMORROW, so sit down and wait) or is an "area problem out of their control" like they did not have control over it.
You go to the front yard, yell and curse the stupid guy that decided to cut the service in the whole building, and all the sudden, your inside wiring got fixed by itself and the wide area problem (they always said that maybe a fiber optic got cut by somebody else digging) got fixed magically.
Worst part is that AT&T is oversold and are not taking customers, so I'm basically out of options.

Do not get me wrong... the modem thing is a good thing, but what Joe said is nothing out of this world... I've seen them blaming everything and anything possible to get away from being at fault.
Good luck.
Old 07-08-2013, 11:03 AM
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Your welcome olpete!!!LOL


emudryj....unless you have a modern D3 DSAM in your garage, your old test equip is worthless. Cable indrustry has changed 2fold over the last 10 years.

Sprokets...thanks for your business. Lemme know if you have any issues.
Old 07-08-2013, 11:48 AM
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Business account with multiple static IP's ?

What modem ?
Old 07-08-2013, 11:55 AM
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Comcast is an amazing organization, with world class customer service, highly competitive pricing and reliability is second to none.




























Said nobody ever.
Old 07-08-2013, 12:16 PM
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Originally Posted by Shamus O'toole View Post
Your welcome olpete!!!LOL


emudryj....unless you have a modern D3 DSAM in your garage, your old test equip is worthless. Cable indrustry has changed 2fold over the last 10 years.

Sprokets...thanks for your business. Lemme know if you have any issues.
It was you! Thanks!

Originally Posted by Elusive View Post
Business account with multiple static IP's ?

What modem ?
Nope. My understanding is that if you want static IPs you have to use their equipment... which doesn't matter at all to me.
Old 07-08-2013, 12:18 PM
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Originally Posted by OldPete View Post
There was a thread about Comcast sucking (and, trust me, I know they are a nightmare!)... this time around, it's a good post!

I have Comcast Residential and Comcast Business.

With Business, up until some recent point, you could NOT own the cable modem. Which is now $10 a month to rent. The device costs $68 to buy on Amazon. (For a good one).

It would burn my ass to shell out $10 a month for something I could buy so cheaply.

I got a lead here on THT about Business customers being able to now bring your own device... so I tried to do it.

I bought modem, called Comcast, they activated the new one, called me back to make sure I was happy with how it was working and removed the $10 a month fee (I need to return the modem in 'x' days)... no hassle AT ALL! I mean, it was a 10 out of 10 for happy experience.

Imagine that!

Thought I'd share. If you're renting the modem... check your bill it's $10 a month (don't know for residential)... Speed, etc. is all the same as the SMC they had.

Pete
Quick, someone, call Ripleys Beleive it or Not - A thread about customer service in which OldPete is not whining and complaining.
Old 07-08-2013, 12:44 PM
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Originally Posted by OldPete View Post
It was you! Thanks!



Nope. My understanding is that if you want static IPs you have to use their equipment... which doesn't matter at all to me.


Pete is correct. a small business is fine with dynamic ip's. A bigger account would want and need static ip's which in turn means using your ISP's modems. Which is why my companies modem charge in nominal.

here is some info on static and dynamic ip's

Static IP Addressing
If you feel the need to always know what your IP address is then you need a Static IP address, because it is constant. Static IP addresses are more reliable for Voice over Internet Protocol (VOIP), more reliable to host a gaming website or to play X-Box, Play Station, use Virtual Private Network for secure access to files from your company network computer, etc. Static IP addresses are also great if you use your computer as a server, as it should give your file server faster file uploads and downloads. Another plus with Static IP's, when hosting a website you are not sharing your IP with another company who sends out a lot of E-mail SPAM and not only has their website been shut down but in turn gets your IP address blacklisted.

In contrast a static IP address can become a security risk, because the address is always the same. Static IP's are easier to track for data mining companies. Static IP addressing is less cost effective than Dynamic IP Addressing.

Dynamic IP Addressing
The biggest advantages of Dynamic IP Addressing are less security risk as the computer is assigned a new IP address each time the customer logs on, they are cost effective and there is automatic network configuration (the less human intervention with network configuration the better). Dynamic addressing is usually used by ISP's so that one IP address can be assigned to several users, however some ISP's use Sticky Dynamic IP Addressing and do not change the IP address very often. Dynamic IP Addressing can be used by families with several computers or by a small business owner who has a home office. The software that comes with a router allows for Dynamic Host Configuration Protocol (DHCP) setup and assigns each computer attached to the router an IP address automatically.

In contrast, Dynamic IP addressing should not be used for VOIP, VPN, playing online games or game hosting because Dynamic IP addressing is less reliable then Static IP addressing and could cause the service to disconnect while you are on a VOIP, VPN or gaming.
Old 07-08-2013, 01:21 PM
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Just got service back on AT&T DSL, changed routers, bought new modem, guy in India wanted to sell me U VERSE, Finally Engineer reconfigured line and all is ok, after 4 service calls talking to dummies reading scripts.



They said DSL is now obsolete and everybody will have to go UVERSE, for more money of course.
Old 07-08-2013, 01:31 PM
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Originally Posted by Joe View Post
Right before they told me "This is the best it will get" (dropping internet every 5-10 minutes) they blamed the modem (replaced it twice), the cable (replaced it to the house from the street) and then finally the area "concentrator" where everyone's cable in my neighborhood terminated. This was 3 service calls over a 2 week period.

Then I dropped them.
Is concentrator your word or theirs?

I can tell you there's no such thing as that in the cable industry. It kind of sounds like you're referring to the node.

Btw, I've had comcast in my house for 9 years and other than not knowing how to set up a cable card I don't have any complaints. Of course the node is 2 blocks from my house and there aren't any trees near the lines between here and there. That helps out a bunch.

And before I get accused of being a shill I'll admit that yes I do work for a cable company but it isn't comcast. I pay full price for my triple play at my house. It's way too expensive for what I get but at least the service is trouble free and I get the advertised 50mb downstream on my modem... I have better things to complain about.
Old 07-08-2013, 01:36 PM
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Originally Posted by Shamus O'toole View Post
Your welcome olpete!!!LOL


emudryj....unless you have a modern D3 DSAM in your garage, your old test equip is worthless. Cable indrustry has changed 2fold over the last 10 years.

Sprokets...thanks for your business. Lemme know if you have any issues.
Exactly!!!!... that says a lot about comcast.

Anything to add in regard to the rest of my post?
Old 07-08-2013, 02:03 PM
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Originally Posted by emudryj View Post
Exactly!!!!... that says a lot about comcast.

Anything to add in regard to the rest of my post?


no...not at all.

i cannot personally say how concast techs do there job (from what i hear not to well) but the last thing any cable tech wants to hear is someone say "i used to work in the cable industry" I was just pionting out that the test equip used in the past is obsolete junk thats all.

I will tell you this, in the next 5-10 years the cable indusrty as a whole will be making some major changes. Can't say what that will be at the moment but as people demand more and more info through cable it will and has become maxed out. You can only shove so much info through copper clad steel.


ovrrdrive who do you work for..pm me if you want.
Old 07-08-2013, 02:06 PM
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I bought the exact same modem Comcast was renting to me, and it was $58. It's been in for well over a year now, with no problem. I also have tha advantage of FiOS here, so I get a little leverage.
Old 07-08-2013, 02:09 PM
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Comcast Sucks, a bad practice company in my opinion. Billing is terrible, service is weak and the upper management has no idea what the left and right hands are doing.

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