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My GE Dishwasher caught on fire! GE IS THE WORST!!

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My GE Dishwasher caught on fire! GE IS THE WORST!!

Old 05-14-2013, 03:16 AM
  #21  
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Originally Posted by makosteve66 View Post
First, Let me state that I have no love for GE.

However, I will play Devil's Advocate here.

They are replacing the one that burned and they are offering you some money off of retail purchase of the 2nd one that you have. Your post states that they recalled 1.3 million machines and "fixed" them." Yet, even though both of yours had the warranty work performed, one still went on fire.

Do you have any statistics, or at least some research, into how many machines still had the issue after the warranty fix was performed? Is it on the internet that others had fires even after the warranty "fix?"

It is simply not feasible for them to be able to replace the "fixed" machine without it having any problem simply because your wife is scared of it now. Are they supposed to simply replace 1.3 million machines even after they "fixed" them?

More information is needed here; specifically, how effective the warranty "fix" was/is. If there are others out there that have gone on fire after the "fix" than you have a valid issue and the manufacturer needs to step up to the plate with either another "fix" or a better offer on replacement. However, if you can find no other instances of this happening to other "fixed" machines, then I think you need to decide if you want a different brand, a new GE with the $100 off, or live with the one that did not have the fire and was "fixed" under warranty. Without more supporting information that the machine is still unsafe, I do not think there is anything to do to "take the issue further." I do not think a lawyer would take a case such as that - unless you agree to pay his/hers fees which will very quickly amount to much more than buying a new dishwasher would be.

Again, I have no love for GE and certainly no affiliation, I am just trying to offer another perspective. If I were the OP, I would be very pissed and I would do as another suggested above; let them replace the machine that went on fire and then sell both and buy a different brand that I have more confidence in and move on.

You make good points and obviously there is some emotion involved. I asked the Customer Sservice rep if they had statistics proving that thier fix for the fires was effective and mine was random. They said they didn't have the numbers in there department and that they have a strict policy to follow. The repair man that GE sent out to inspect my unit said he performed about a dozen of the recalls and one other had a fire. He didn't say if it was before or after the "fix" though.
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Old 05-14-2013, 03:42 AM
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GE Monogram here for most appliances for the last 7 years in 2 houses. No issues yet. Must say I would be pissed with the issues you are having.

Last edited by edale99; 05-14-2013 at 05:00 AM.
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Old 05-14-2013, 04:17 AM
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Neighbor of mine does used appliance repairs and replacements. He saw my GE washer and went off on an expletive laced tirade that lasted 5 minutes. After hearing some of his stories about working on them, I'll never buy another one...
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Old 05-14-2013, 04:21 AM
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Here's a thought, what would you buy if you were going to install 2 dishwashers? I would think that after your experience, you wouldn't buy or have GE in your house. See if they'll do a cash settlement of some sort. Or, get the new dishwasher (leave it in the box) and sell it.

If your wife is literally afraid of the washers, spend the money on a different brand or you'll be washing the dishes by hand and possibly sleeping on the couch. If nothing else, I'd let it be her call after you give her the options.
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Old 05-14-2013, 04:43 AM
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That's why it's good to check w/Consumer Reports.

GE is waaaayyyy, down the list, longer than the WWWWBack bait trolled, and not a recommended model.

Kenmore Elite then Bosch are tops. LG is good but they don't recommend it due to its high repair rates.

I never even got down the list far enough to see any of the GE models until this post.

Sorry and good luck,

J
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Old 05-14-2013, 04:48 AM
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Another Devils Advocate here, I would not want this product in my house, I would never feel safe nor would I sell it to some unsuspecting person as a few have suggested so it could burn down his house.

That is what you are worried about, right, burning down your house? If so, what are your options for dealing with the exact same product?
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Old 05-14-2013, 05:16 AM
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Originally Posted by colmbarry View Post
Another Devils Advocate here, I would not want this product in my house, I would never feel safe nor would I sell it to some unsuspecting person as a few have suggested so it could burn down his house.

That is what you are worried about, right, burning down your house? If so, what are your options for dealing with the exact same product?

I would not sell my old washer. The recalled units are 2008 and older and the replacement units are 2013 with totally different style control panels so I'd say they are probably still expensive POS's but without a risk for fire. The major reason for my wanting to stay with GE is that the new units match the rest of my kitchen really well.
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Old 05-14-2013, 05:26 AM
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Originally Posted by jbg108 View Post
The one that burned is being replaced for free so I think I'd be a fool not to take it. It feels like thay are doing it as a matter of policy and when it comes to deviating from policy to make sure I'm at all OK with what happened the could not care less. They don't care about me or my satisfaction one bit. It's a terrible way to do business.
Why not call your insurance company and ask them about the fire? They may be able to help you out with replacing the dishwasher, as it was a fire caused by a malfunction. GE will eventually pay for the unit and your deductable, but you get the piece of mind knowing you do not have another GE that may have the same outcome, or worse. As far as the second dishwasher, you are no worse off replacing it with another brand out of pocket, as GE was only offering a $100 discount on another.
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Old 05-14-2013, 06:57 AM
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THANKS FOR THIS POST! I am a fan of GE Profile products, and have never had a problem with them in all the houses we have or have sold. I just checked my DW and it is on the recall list. They scheduled an appointment for TOMORROW! Think there is any sense of urgency on their part to fix these issues?

Glad I read this post - again thanks for having started the topic.
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Old 05-14-2013, 06:59 AM
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Originally Posted by rockport dave View Post
Bought my wife a front load washer and dryer (GE) The friggin' washer shakes and the drum moves around inside so much it bangs against the outer housing, (even with the owners manual recommended amout of load) Every time I hear it banging around downstairs it makes me sorry I didnt buy a 20 year old toploader off of craigslist. At least I could fix it when it quit. What a P.O.S.!
Ours is a top loader and does that to. Service kid comes out and tells me and my wife how to load a f'n washing machine.

Side note; Pull off front panel, notice 4 rubber bands, remove those and replace with stiffer bungie cords but reduce the slack to only 1/2" on each.
I'll be doing this this week.
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Old 05-14-2013, 10:56 AM
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Two things I would surely do: contact my insurance company and contact the Consumer Product Safety Commission. Oh yea, a third...replace it with a anything-but-GE dishwasher.
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Old 05-14-2013, 11:05 AM
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I have a GE dishwasher and a GE refrigerator. Both are pieces of crap. The water dispenser works half the time. The ice maker sucks as well. I would never buy another GE product
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Old 05-14-2013, 11:51 AM
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We had the same thing happen with a Sears dishwasher about 17yrs ago. Ours went up because there was a recall/repair that we were never notified of. Luckily we were home and not sleeping when it went. I heard my wife scream my name so I came running down stairs and she had already shut the machine off but told me that flames would come out from under the counter if it was turned on. In disbelief I turned it back on and sure enough flames started to shoot out from under the counter. After calling Sears we were directed to their corporate headquarters where they gave us a ticket for a brand new washer. We had more trouble at the Sears store becuase they didn't want to give us a washer after giving them the paperwork we still had to wait around 45min for them to call HQ and they finally reluctantly gave aus a new one. The lesson learned is we never ever run washer drier appliances when nobody is home or at night sleeping.
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Old 05-14-2013, 12:53 PM
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Originally Posted by skibum View Post
THANKS FOR THIS POST! I am a fan of GE Profile products, and have never had a problem with them in all the houses we have or have sold. I just checked my DW and it is on the recall list. They scheduled an appointment for TOMORROW! Think there is any sense of urgency on their part to fix these issues?

Glad I read this post - again thanks for having started the topic.

Well, Mine had been changed out with the updated part so my trust in an updated unit is zero. I'm glad you saw the thread though.
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Old 05-14-2013, 01:52 PM
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Interesting reading. My approach with appliances is always to buy units from the low end of the product line, with minimal features. My GE appliances have treated me very well and I continue to buy their products. Currently have two ranges (10 and 25 YO), a 12 YO dishwasher and dryer (37 years old- that dryer!). All are very basic units that always do the job we bought them to do.
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Old 05-14-2013, 01:58 PM
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Jay, I'm glad everything turned out okay for you and your family. Sounds to me like your best option is to move on to another brand, if for no other reason than a little peace of mind.

Also, anyone that thinks GE doesn't make good products should pay a little more attention the next time they need an X-ray, MRI, CT scan, or hell, any trip to the local hospital....
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Old 05-14-2013, 02:14 PM
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Originally Posted by jzima View Post
Jay, I'm glad everything turned out okay for you and your family. Sounds to me like your best option is to move on to another brand, if for no other reason than a little peace of mind.

Also, anyone that thinks GE doesn't make good products should pay a little more attention the next time they need an X-ray, MRI, CT scan, or hell, any trip to the local hospital....
Maybe they should stick to the things they do well then.
'Cause ,in my experience household appliances is not one of them.
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Old 05-14-2013, 05:18 PM
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.

I had 2 ge dw recalled 8 years apart, 10 years ago for "fires".

bosch are smaller but seem to work well and have a filter. otherwise whirlpool.

whirlpool allows generic replcement parts and has great part and service info
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Old 05-14-2013, 06:09 PM
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Why was my post removed?????
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Old 05-15-2013, 10:11 AM
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Bought a GE dishwasher when we built 12 years ago. 6 years in we get a recall notice and the offer of $150 towards another unit. Well, thinking they had probably fixed the problem and we'd get a newer unit, we bought a new GE. Guess what? 2 years later, another recall notice. This time they "fixed" it. GE is pure crap, I will NEVER buy anything with GE on it again.
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