Go Back  The Hull Truth - Boating and Fishing Forum > BOATING FORUMS > Dockside Chat
Reload this Page >

Companies that don't respond to emails.

Notices

Companies that don't respond to emails.

Old 12-15-2012, 09:28 PM
  #1  
Senior MemberCaptains Club MemberPLEDGER
Thread Starter
 
Join Date: Jan 2002
Posts: 15,138
Default Companies that don't respond to emails.

How many times have you sent an email to a company but never received a response? I've had it happen far to many times and few things piss me off more.

I've sent 2 emails to Costco about our annual rebate and have gotten no reponse. I have sent emails to 3 marina's asking if they had open docks for the 2013 season and got a response from one. When my daughter and myself were looking for cars for her I don't think I got a single return email from any of the dealers I contacted.

Why do these companies offer "contact us" option if they aren't going to answer you anyway??

Russ
RussH is offline  
Old 12-15-2012, 09:42 PM
  #2  
Admirals Club Admiral's Club Member
THT sponsor
Marine Advertiser
 
Join Date: Oct 2009
Posts: 21,570
Default

I know how you feel...I have sent an email to Santa three years running...and nothing.
Perhaps this year..
semperfifishing is online now  
Old 12-16-2012, 02:40 AM
  #3  
Senior MemberCaptains Club MemberPLEDGER
 
Join Date: Aug 2003
Location: Sailfish Capital & Black Hills SD
Posts: 15,993
Default

A lot of car dealers are the opposite... Once they got you on their list, you will die getting emails from them. No matter how many times you hit the unsubscribe
Afishinado is offline  
Old 12-16-2012, 02:56 AM
  #4  
Admirals Club Admiral's Club Member
 
Join Date: Feb 2011
Location: Right Coast of Florida/E.Tennessee
Posts: 6,402
Default

Originally Posted by RussH View Post
How many times have you sent an email to a company but never received a response? I've had it happen far to many times and few things piss me off more.

I've sent 2 emails to Costco about our annual rebate and have gotten no reponse. I have sent emails to 3 marina's asking if they had open docks for the 2013 season and got a response from one. When my daughter and myself were looking for cars for her I don't think I got a single return email from any of the dealers I contacted.

Why do these companies offer "contact us" option if they aren't going to answer you anyway??

Russ
Simply... if there's no potential profit to be had as a result of their response... ya ain't gonna get one. That's a blanket statement that isn't 100% true but is my default thinking. Retailers like Costco probably have limited staff, car dealer had no product to sell, marina never has a problem filling slips.

On the other hand... If it were my business I'd much rather deal with someone face to face rather then deal with email or telephone shoppers especially if I have a brick and motor business. I'm sure a company like Amazon would respond right away.

...just my take on things .02
DavenFla is offline  
Old 12-16-2012, 03:30 AM
  #5  
Admirals Club Admiral's Club Member
 
Join Date: Jun 2009
Location: Amongst the FL fishies
Posts: 6,658
Default

I got an email from Nigeria....the guy want to share an inheritance!
airbrush is offline  
Old 12-16-2012, 04:05 AM
  #6  
Senior Member
 
Join Date: Feb 2011
Location: bunbury, west aus
Posts: 408
Default

I bought my falcon a few years ago. Dealer was straight on the phone to me to sell the car. The problem i am having is i emailed someone about a 40L urn for homebrewing. No return.
Fish13 is offline  
Old 12-16-2012, 04:10 AM
  #7  
Senior Member
 
Join Date: Jan 2009
Location: A store where the people meet
Posts: 4,433
Default

Originally Posted by semperfifishing View Post
I know how you feel...I have sent an email to Santa three years running...and nothing.
Perhaps this year..
Try a hand written letter. Use crayon. Write in child-like fashion. Don't ask for more than ONE item. Remind the fat bastard there will be a huge plate of choco-chip cookies laced w/weed. He WILL respond & he WILL show up.

Just remember to hide the wife...Santa be a horny old toad, as well as as a stoner!

Last edited by AGENT86; 12-16-2012 at 04:11 AM. Reason: Gramatical error
AGENT86 is offline  
Old 12-16-2012, 05:24 AM
  #8  
Senior MemberCaptains Club Member
 
Join Date: May 2005
Location: South Florida
Posts: 9,052
Default

I've found that if you send an email to a nameless recipient it helps to be VERY short and to the point. If you try to work 3 points in there, at least 2 will get ignored.

I have also sent emails (often because I wanted a documentation trail) and gotten a phone call back in return, which confuses me.

Kohler did this to me, I sent an email or online form about a warranty claim and 4 days later I get a 90 second voicemail from someone trying to be very helpful, who missed my point entirely. I still haven't gotten around to returning the call, because the voicemail got buried behind a dozen others.
Flot is offline  
Old 12-16-2012, 05:32 AM
  #9  
Senior MemberCaptains Club Member
 
Join Date: Jan 2005
Location: massachusetts
Posts: 10,121
Default

I emailed a couple car dealers over a year ago,about prices on a truck.
I'm still getting regular responses ,even though I've told both of them that I already bought a truck from someone else.
north coast is offline  
Old 12-16-2012, 05:33 AM
  #10  
Admirals ClubCaptains Club Member Admiral's Club Member
 
Join Date: Nov 2002
Location: Birmingham / Hessel, MI
Posts: 26,971
Default

Sometimes, if your email address ends in '.com', the company's security will automatically kick it to trash.
cedarholm is offline  
Old 12-16-2012, 05:34 AM
  #11  
Senior Member
 
Join Date: May 2008
Location: Virginia Beach
Posts: 959
Default

I have had this happen quite a bit too. Unfortunately, most companies do not place the same level of importance on email as they do a live contact. Pick up the phone and call them if you don't get a response. Look for a corporate contact number if there is no support contact number.

Always be tactful when dealing with a company. You will get way further being professional than you will being a total A**hole. Also, be sure to check any spam folders for a response as spam filters will sometimes catch them based on the email address it is sent from.

I predict that most companies will be moving away form email over the next few years as it is becoming antiquated. Everyone wants real time help these days.
ronyon1 is offline  
Old 12-16-2012, 05:37 AM
  #12  
Senior Member
 
Join Date: Jan 2007
Location: Albemarle Sound Management Area
Posts: 6,217
Default

Originally Posted by cedarholm View Post
Sometimes, if your email address ends in '.com', the company's security will automatically kick it to trash.


The vast majority of email addresses end with '.com' .
Crabpot Man is offline  
Old 12-16-2012, 05:40 AM
  #13  
Senior Member
 
Join Date: Jun 2004
Posts: 2,204
Default

Do a search and find the CEO of the company. E-mail him and send a written letter. My wife has always gotten results.
saltfever is offline  
Old 12-16-2012, 05:44 AM
  #14  
Admirals ClubCaptains Club Member Admiral's Club Member
 
Join Date: Nov 2002
Location: Birmingham / Hessel, MI
Posts: 26,971
Default

Originally Posted by Crabpot Man View Post


The vast majority of email addresses end with '.com' .
Oops!

That was the excuse the company used.
cedarholm is offline  
Old 12-16-2012, 05:45 AM
  #15  
Senior Member
 
Join Date: Jan 2007
Location: Albemarle Sound Management Area
Posts: 6,217
Default

Originally Posted by cedarholm View Post
Oops!

That was the excuse the company used.
That's one way to keep from having to respond.
Crabpot Man is offline  
Old 12-16-2012, 05:48 AM
  #16  
Admirals Club Admiral's Club Member
 
snapperkid's Avatar
 
Join Date: Nov 2007
Location: Port Aransas, TX
Posts: 3,008
Default

I find that if the company in question has a Facebook account (most do), slam them a bit.

There is a company I really want to do business with. After several "contact us" emails and 2 phone call messages went unanswered, I respectfully slammed them on Facebook. I got a call from them about 5 minutes later.

This works...
snapperkid is offline  
Old 12-16-2012, 06:45 AM
  #17  
Admirals Club Admiral's Club Member
 
Join Date: May 2008
Location: Philadelphia
Posts: 5,065
Default

My wife was at a surgical conference. Everybody's name tag had Dr.
on it but hers said Ms. It's happened a few times before at different places and its been pissing her off. This was the final straw. She found the CEO/Founder's email address online and at 3pm on a Sunday she emailed him about it. Two hours later she got a responses from the guy himself. This is a billion dollar plus device manufacturer company. Very impressive.


My ex-insurance agent never responded to my emails and if I got a call back it took weeks. We are talking several policies and 8k+ in premiums not some $150 renters insurance policy. I didn't want to deal with the BS if terminating the policies with a few months left so at the expiration of every one I sent a email with a scanned copy of the renewal bill along with a certificate of coverage from another company.

I even told his secretary twice I would be doing this and him once when he called to chat about policy coming up for renewal. I still am getting bills from the old company that were cxld due to non payment of premium.

I emailed him again about this last week, if it doesn't get resolved by beginning of the year, next stop insurance commissioner.
bjm9818 is offline  
Old 12-16-2012, 06:57 AM
  #18  
Senior MemberCaptains Club MemberPLEDGER
Thread Starter
 
Join Date: Jan 2002
Posts: 15,138
Default

Contact the company by phone? I either get put on hold forever because all representatives are busy, or I get caught in automated hell. I hit all of the buttons to get to where I need to go, then I disconnected.
RussH is offline  
Old 12-16-2012, 07:28 AM
  #19  
Senior Member
 
Join Date: Jun 2012
Location: N Z
Posts: 209
Default

I recently had the same experience with a company not answering emails. A quick call to the company CEO and problem sorted with a letter of apology from the company for not answering the Email.
fishwid is offline  
Old 12-16-2012, 07:28 AM
  #20  
Senior MemberCaptains Club MemberPLEDGER
 
Join Date: Nov 2005
Location: Central Jersey
Posts: 7,961
Default

Originally Posted by RussH View Post
Contact the company by phone? I either get put on hold forever because all representatives are busy, or I get caught in automated hell. I hit all of the buttons to get to where I need to go, then I disconnected.
http://gethuman.com/
t3rockhall is offline  

Thread Tools
Search this Thread