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Hi, this is Jenny from Tiara Yachts, how can I help you?

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Hi, this is Jenny from Tiara Yachts, how can I help you?

Old 07-21-2012, 05:15 PM
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Default Hi, this is Jenny from Tiara Yachts, how can I help you?

I emailed Tiara to see if they have gelcoat repair kits for my 89. Jenny replied and in no time hooked me up with 1/2 pint of off white 2071470/wt118. Ordered it on Thursday and received it on Friday with standard rate shipping.

I wanted to touch up some small non slip chips and other small dings............the gelcoat was a perfect match.

Tiara has always been responsive to my inquiries, even though my boat is 23 years old.

Thanks Jenny and Tiara!
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Old 07-21-2012, 05:36 PM
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S2 yachts in one of the best for sure..... Great boats and great service ....
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Old 07-21-2012, 06:54 PM
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Tiara is the crown jewel of the boating world.
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Old 07-21-2012, 07:06 PM
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I had similar service from Grady White when I had questions about my '88. They even dug up old schematics and sent them to me.
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Old 07-21-2012, 07:18 PM
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No surprise here. Leon Slikkers and his family have been held in very high regard for many years, their commitment to customer service with the S2, Tiara and Pursuit lines are the reason why.
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Old 07-22-2012, 04:16 AM
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I've had similar experiences with them.

The only boat company that actually get back to me the same MONTH...
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Old 07-22-2012, 06:17 AM
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I've read and hear nothing but good things about Tiara and Pursuit.

Key West is the same way. I email Niki and get back a response in no time. I've ordered numerous things from KW like new accessories and worn parts. Last time I emailed her the response time was 18 minutes or less. And they have a discussion forum they monitor very well too.
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Old 08-09-2012, 07:13 AM
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I worked w jenny for stuff for my 31 tiara open awesome!
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Old 08-09-2012, 08:43 AM
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Jenny, I've got your number... For a good time call... 867-5309!!!
(apologies to Tommy Tutone)
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Old 08-09-2012, 09:57 AM
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I just finished a job replacing a failed fuel tank on a 41' Tiara and can also say their customer service is absolutely astounding! Even though I am a "competing" boatuilder, their engineers worked with me throughout the project where we were trying to create a removable section of the deck without disturbing the surrounding diamond pattern non-skid. They couldn't have been more forthcoming with their construction methods and helping us devise a way to do it with as little pain as possible for the owner. I also have to tip my hat to their general build quality, it's rare I open up a boat to find everything done as close to ABYC standards as on this one, high-end custom or production!

On a side note, I also want to caution everyone with aluminum diesel fuel tanks. This particular tank failure had absolutely nothing to do with Tiara or the tanks construction and installation whatsoever. They were eaten up from the inside by microbial growth and we are finding increasing numbers of this failure. Evidently what is happening is the increased amounts of bio diesel blended in with marina fuel is allowing water accumulation (similar to phase seperation in gas/ethanol) in the bottoms of the tanks and the microbe's waste is acidic and eating the uncoated aluminum from the inside. Tank manufacturers are now recommending cleaning the tanks at a minimum of 3 year intervals to scour out the water and microbes in addition to regular treatment.
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