Old 05-21-2012, 09:51 AM
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Default iPhone/iTunes?

yesterday i borrowed some cd's from a friend and downloaded into my music library on itunes. when i tried to sync the iphone i kept getting a message like "an iphone has been detected but itunes is unable to identify it" and "an unknown error has occured".
i was attempting to download and sync like i always do (same pc and phone);?
i called tech support (from a land line) and while we were on the phone it magically started to sync;? the gentleman told me as soon as it completed the sync to disconnect the phone, uninstall itunes and then reinstall itunes and then re-sync.
when i disconnected the phone, it was like a brand new phone, no contacts, apps, pictures, music, etc!!!!
after two more tech support calls and another uninstall and install, i have my contacts and apps back. the music is kinda there; the playlists show up, i can "click" a playlist and the songs show up but they are gray instead of black and i cannot "click" a song to play it.
i still get the same two error messages when i connect the phone to the pc so it will not sync.
please tell me someone has had this happen and knows an easy, cheap (free) solution. i am eligible for an upgrade but i'm trying to hold out until fall for the iphone 5. this one is a 3gs, btw.

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