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Strange fax problem

Old 03-08-2012, 03:57 PM
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Default Strange fax problem

My fax is new and works everywhere except to one company. The company is nationwide and I do business with them and NEED desperately to figure out why I cannot get a fax through to any of their locations. They say their faxes are fine and so is mine. But, when I try to fax to them, I hear a quick fax tone, then a click a few seconds later and my fax says "NO ANSWER". I can fax anywhere else without issue.

This company says they have no problem. It is not the same number, it is every number I have ever tried with this company in all parts of the US.

Does anyone have any suggestion? I have to figure this out and I have tried everything.
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Old 03-08-2012, 04:04 PM
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I had the same problem with a few different companies as well and I was very concerned about missing contracts which did happen. I ended up using smartfax for 4.95 a month and the fax comes directly to my email in PDF form and I can print it off or save it to my contract/documents. You can also go in to smart fax site and send your fax as well and send faxes to yourself. You can gradually change over to send all faxes by the 800 smart fax # or keep some of your fax customers at your old fax number.

Oh by the way not all fax machines are compatible.
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Old 03-08-2012, 04:15 PM
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Are you or them using voip? Try a dsl filter.
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Old 03-08-2012, 04:18 PM
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Originally Posted by NJFISH View Post
Are you or them using voip? Try a dsl filter.
No voip. Have DSL filters.
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Old 03-08-2012, 04:20 PM
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Originally Posted by Gator56 View Post
I had the same problem with a few different companies as well and I was very concerned about missing contracts which did happen. I ended up using smartfax for 4.95 a month and the fax comes directly to my email in PDF form and I can print it off or save it to my contract/documents. You can also go in to smart fax site and send your fax as well and send faxes to yourself. You can gradually change over to send all faxes by the 800 smart fax # or keep some of your fax customers at your old fax number.

Oh by the way not all fax machines are compatible.
The problem with that set up is that I need to fax large quantities some times and it doubles my time to do it when I have to scan it to a computer first.

I hear you about compatibility but according to this company, they have nothing standard in their company where faxes are concerned. Some of the numbers go to a computer, some to a free standing fax.

This is driving me absolutely nuts.
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Old 03-08-2012, 04:30 PM
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You don't have the documents that you send saved on you puter? They're in paper form only?
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Old 03-08-2012, 04:42 PM
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Did you verify their fax machine is working by calling it on a regular phone and hearing the fax tones? If so and their's works then you may have some sort of compatibilty problem.

Try
Menu
Initial Set-Up
Compatibility
Normal
Done

Hope this helps.
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Old 03-08-2012, 04:47 PM
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Poor line conditions due to more and more digital phone lines.

You (and the rest of us still FAXing) are fighting a losing battle with FAX

You can try emailing to eFax and have them FAX it for you. We have better luck with this. It can get expensive, but if you have to FAX it may be a solution
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Old 03-08-2012, 06:44 PM
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Originally Posted by Gator56 View Post
You don't have the documents that you send saved on you puter? They're in paper form only?
The docs I have are required to be saved in original form for a certain amount of time. They are not saved on the computer. Again, other than the requirements to have the hard copy available(it is a legal requirement), to scan them all and put on the computer would take literally all day every day and then I would have to buy giant hard drives to hold them all. Not a good solution for me.
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Old 03-08-2012, 06:45 PM
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Originally Posted by snapperkid View Post
Did you verify their fax machine is working by calling it on a regular phone and hearing the fax tones? If so and their's works then you may have some sort of compatibilty problem.

Try
Menu
Initial Set-Up
Compatibility
Normal
Done

Hope this helps.
Yes, all the numbers work but not for me. It seems very strange that it is different locations but all with the same company. I will go for the hundredth time and look through the menu again.
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Old 03-08-2012, 06:47 PM
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Originally Posted by Elusive View Post
Poor line conditions due to more and more digital phone lines.

You (and the rest of us still FAXing) are fighting a losing battle with FAX

You can try emailing to eFax and have them FAX it for you. We have better luck with this. It can get expensive, but if you have to FAX it may be a solution
May be my only choice but I can fax a page or two in 20-25 seconds. To scan and then fax takes a few minutes per page and a royal pain in the neck. It takes more of my time which I don't have.
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Old 03-08-2012, 07:07 PM
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You need a faster scanner.. We have a Canon with an Auto Document Feeder that will scan over 100 pages by itself.We switched to efax exclusively and routinely send large documents all done in a couple of minutes.
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Old 03-08-2012, 07:12 PM
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Originally Posted by franklinscar View Post
You need a faster scanner.. We have a Canon with an Auto Document Feeder that will scan over 100 pages by itself.We switched to efax exclusively and routinely send large documents all done in a couple of minutes.

That is an expensive unit. The pages I use are that very thin paper you see in forms that have multiple pages and they scrunch up and jam very very easy.

Even with a faster scanner, I can't walk away, I have to load it, wait for it to finish and then store them anyway so I just don't see where scanning gives me anything positive. I guess if I could scan and store without having to store the originals, it would make more sense for me.
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Old 03-09-2012, 09:53 AM
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If you are looking at a new scanner, our Fujitsu 4120-C kicks butt, is small and never jams.
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Old 03-09-2012, 12:02 PM
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My office can block specific numbers from faxing to any of our machines. Perhaps that company has the same, and maybe they inadvertantly added your number to their blocked calls list. Can they send you a fax?
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Old 03-09-2012, 02:55 PM
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Not a solution to the problem but a test.

Take a doc to your local fed-ex kinkos or a friends and have them try to fax to both of you. Maybe since you are using thin sheets they aren't processing fast enough and your maching is hanging up or theirs is. Test it with another fax or take your fax machine home (if it's somewhat portable) and try faxing to them. Any combination of tests should help determine the issue.
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Old 03-09-2012, 03:26 PM
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I had a similar issue a few years back.

It only affected certain contacts. It turns out tht a lot of our phone "lines" are not hard copper lines, but are wireless. Never would have thought it. They ran me a hard real wire line and all has been well since.

I took my multiple techs and the pointing figures between my phone co. And THE phone company that actactually owns the lines to get it figured out.


I do very little faxing these days but do run into an occasional. efax number than I cannot connect to.
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Old 03-10-2012, 12:40 PM
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Take your machine to a friends house and try sending the fax. If it works, it rules out your machine. Take a known working fax to your house and try it. That will verify if it is the fax machine or not as well. Go buy a different brand fax machine and try. You could always return it. I have a Sharp machine that will not work with Vonage but works fine with Verizon FIOS. My Brother machine works on both no problem.
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Old 03-10-2012, 06:58 PM
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Originally Posted by Because Boat View Post
My office can block specific numbers from faxing to any of our machines. Perhaps that company has the same, and maybe they inadvertantly added your number to their blocked calls list. Can they send you a fax?
This is multiple fax numbers. They would have had to accidently block my number from numerous locations that for this type of thing, they have no connection. I haven't tried to get them to send me a fax, and not sure if they will.
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Old 03-10-2012, 07:00 PM
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Originally Posted by JAGSARE1 View Post
My fax is new and works everywhere except to one company. The company is nationwide and I do business with them and NEED desperately to figure out why I cannot get a fax through to any of their locations. They say their faxes are fine and so is mine. But, when I try to fax to them, I hear a quick fax tone, then a click a few seconds later and my fax says "NO ANSWER". I can fax anywhere else without issue.

This company says they have no problem. It is not the same number, it is every number I have ever tried with this company in all parts of the US.

Does anyone have any suggestion? I have to figure this out and I have tried everything.
You certainly should not be hearing the Click after the fax tones. Sounds like they hung up on you. They could be blocking you or they may require a passcode/password/id type deal, which would then send your RX fax to the correct persons inbox on their end.

Dial the fax with a regular telephone and see if you get that same click.

Click could indicate their trying to forward the fax to another unit or PC fax.

There are a number of settings on faxes that can be changed, some may be available to you as the user, others would only be available to a service tech.

Look for ECM and try shutting that off, ECM will usually have a compression mode with it, that will get turned off too.

Try slowing your transmit speed down, most machines start at 33.6k now, if you can try either 19.2k or 14.4k (common speeds). I doubt it's your phone line as your said elsewhere pages are going thru in 20 secs fine to other locations.

VOIP or DSL issues would fail differently probably after the connection and part way thru a fax, not at the start and not with the CLICK.

There are also different compression methods MH, MMH (google them) these may help if you as the user can get to them, may only be in service modes.

After your fax fails is there any reports on your end to print out to show more details on the failure ?

Sometimes it comes down to firmware on the machines, yours may not be compatible with theirs, it happens. Check online and see if yours has any firmware updates available.

Another idea, do you have your number (TTI) programmed into your fax, and does it match your actual number.

What kind of fax is yours ?
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