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-   -   Fedex training video (https://www.thehulltruth.com/dockside-chat/393424-fedex-training-video.html)

leary 12-20-2011 05:08 AM

Fedex training video
 
Here's your Christmas gift...
http://www.youtube.com/watch?v=PKUDT...eeFOAAAAAAAAAA

gameon 12-20-2011 05:13 AM

I hate fedex. I shipped 3 boxes all the same, my online quote is $34 per box. a week later I get a $9 extra surcharge on each box. I call them up and they said it was for fuel and residential charge. I asked them how come it didn't include it originally. They can't give me answer why. UPS and USPS can give you a final quote and Fedex can't. I'll never use fedex again.

Software 12-20-2011 05:32 AM

That pisses me off! He should be happy he has such a good Job!

bamaboy473 12-20-2011 05:56 AM


Originally Posted by gameon (Post 4227105)
I UPS and USPS can give you a final quote and Fedex can't. I'll never use fedex again.


UPS does the same thing with quotes, so watch them, too. When you get online quotes and "think" that a quick quote is all you need to get close, you'll lose. Only the "detailed" quotes add up surcharges and package size differentials.

D.Lew 12-20-2011 06:03 AM

wow, hope they got the extra insurance

gameon 12-20-2011 06:41 AM


Originally Posted by bamaboy473 (Post 4227202)
UPS does the same thing with quotes, so watch them, too. When you get online quotes and "think" that a quick quote is all you need to get close, you'll lose. Only the "detailed" quotes add up surcharges and package size differentials.


This wasn't a quick quote, it was using their online ship manager with all the exact shipping info and payment applied. I actually paid the $34, and they rebilled my CC a week later for the extra amount.

NJFISH 12-20-2011 06:50 AM

It's up to you to indicate business or residential, but the fuel surcharge is BS. A lot of the vendors I deal with put it on their invoices and I never pay it. I think it's just a bonus to them if anyone does.

Thalasso 12-20-2011 09:46 AM


Originally Posted by leary (Post 4227089)

FedEx would be getting a copy of that film.

Eyeball 12-20-2011 10:15 AM

See guys, that is what happens when you don't tip! They remember you and give you crappy service! So, ALWAYS tip your FedEx driver, and tip generously, 15% or 20% or 25% or more! :roll

Schmaltz~Herring 12-20-2011 10:26 AM


Originally Posted by Eyeball (Post 4227808)
See guys, that is what happens when you don't tip! They remember you and give you crappy service! So, ALWAYS tip your FedEx driver, and tip generously, 15% or 20% or 25% or more! :roll





With the only qualification to be a driver being a valid license and the ability to understand english not many employers set such a low bar to employment.

OldPete 12-20-2011 12:36 PM

And you think your boxes are handled any differently at the terminals? LOL. If you pack it properly it should be able to withstand that kind of a throw.

Now... don't get me wrong. It is NOT right... but it is the reality of shipping. What do you expect? We have two companies and they are in collusion. The USPS isn't an option for 85% of parcels.

It sucks... I wish there was a "JetBlue" of shipping... but there isn't. One day maybe.

Fl Fisherman 12-20-2011 12:45 PM

It was his ex wifes house she got in the divoice:mad:

straps57 12-20-2011 03:52 PM

What do you expect when you have a gate so he cant get to the front door? You want him to leave it on the street?

Thalasso 12-20-2011 04:04 PM


Originally Posted by straps57 (Post 4228490)
What do you expect when you have a gate so he cant get to the front door? You want him to leave it on the street?

Probably a high crime area and if gate was left open, probably would have been stolen anyways. Do you live in Florida? Texas S.C.?

Cracker 12-20-2011 04:08 PM


Originally Posted by straps57 (Post 4228490)
What do you expect when you have a gate so he cant get to the front door? You want him to leave it on the street?

Kind of what I was thinking, he put it over the fence. Probably the better way to have done it is to have left a note and came back the next day with it, but I am not sure what the company policy is.

ScarabChris 12-20-2011 05:08 PM

Not unusual for them to do this if you have a gate and its closed. I have a gate in front of my house and I will sometimes find packages in the grass inside the gate.

I don't mind as long as the guy makes an effort not to hit the driveway or landscaping bricks.

Any package should be able to land in grass safely as long as it's packed right. You know that monitor was thrown around the FedEx facility much harder than when it was tossed over the fence. It was likely broken before it even got into that delivery truck.

osudaddy 12-20-2011 05:23 PM

I think I need to install a camera at my front door.

That is just over the top. You have to ask for a full refund for the monitor, tax and shipping and request that the guy is fired.

bjm9818 12-20-2011 10:14 PM

My FedEx home goods guy did that one two many times with the gate(6' drop) in the alley way between my townhome and the neighbors. I never go back there and he never left notes so I would wonder where packages are and then come out and check two days layer and there they were.

The last straw was when I had some mig wire shipped to me with some other welding stuff. I was away that week. Not only did he drop a 40lb small package 6' but it landed right in the middle of where all the rainwater runs. I got back and found a broken box soaked in water.

Called FedEx and complained. Next think I get a call from the actual idiot Driver begging me to call his supervisor and tell him everything was ok. I didn't because at that point things were far from ok and they fired the guy. My UPS guy is crazy but gets the job done all the time. No excuse for crap like that time after time.

Eyeball 12-21-2011 03:22 AM


Originally Posted by bjm9818 (Post 4229093)

... Next thing I get a call from the actual idiot Driver begging me to call his supervisor and tell him everything was ok.


I'd fire the driver for that, alone. Being contacted by the dispatch center is ok, but a delivery driver making direct contact with you at your home is way too creepy.

Soundbounder 12-21-2011 03:32 AM


My UPS guy is crazy but gets the job done all the time. No excuse for crap like that time after time.
The UPS guys often seem like they are more professional, better trained, better paid etc.

FedEx has a high employee turnover rate where I am


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