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Need help/advice with my new laptop


Need help/advice with my new laptop

Old 12-24-2004, 07:23 AM
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Default Need help/advice with my new laptop

I got an HP zd7310 laptop about 3 weeks ago. It has a 17 inch wide screen and I am thrilled with it . I replaced a 6 year old computer and it is my first laptop. However, I noticed last night,for the first time two very small defects in the screen which I quess are bad pixels. One is about the size of a dot you would make with a sharp pencil and is left center at the top of the screen. It is not in my field of view and I have to hunt for it. It is most visible when the screen is white(very rare) and it has a pale green color. The other defect looks a little bigger,about half the diameter of a pencil eraser and is very faint and also a pale green. This one is less defined and almost looks like a smudge, but it is not. It is below the glossy cover on the screen and is lower left out of my vision and is hard to find.
My question is this. I have a 30 day return for this unit which expires Jan 6. I would hate to start over since I have everything set up just right. But I am worried that the screen may be prone to this deect with the pixels. HP says it is no big deal and is only cosmetic and there is no guaranty that a new replacement will be better but they will take this one back if I want. They say that LCD screens are never or rarely perfect and mine is not bad enough for warranty but since I got it mail order I can return it no questions asked. Again, I don't want to return it unless to not do so would be foolish. My son says I should not fixate on it but his laptop has no screen defects. Help me decide. I am not a computer expert and I am otherwise very very happy and proud of this thing.
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Old 12-24-2004, 07:44 AM
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Default RE: Need help/advice with my new laptop

I’d say if you’re not happy, then return it. It sounds like you’re not happy. If the second one is bad, at least you tried. Good luck. chip.
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Old 12-24-2004, 08:56 AM
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Default RE: Need help/advice with my new laptop

A defect by any other name is still a defect. Return the machine and get one that isn't starting out with problems. You wouldn't accept a boat with gel coat gouges would you?????
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Old 12-24-2004, 10:43 AM
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Default RE: Need help/advice with my new laptop

That is not something that should happen, return it and buy a Dell
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