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Ebay question

Old 05-08-2011, 07:53 PM
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Default Ebay question

Back in the begining of February of this year (3 months ago) I sold a Clarion CMRC1-BSS remote on Ebay.

I took pics of the remote display and put them in the ad working before I sent it, and I know it worked fine because it was working when I removed it from my boat.

I got an email today from the person who bought the remote saying he just installed it today, and the display doesn't work, and he wants another remote. I 'm not sure if he thinks I'm a dealer or something, but either way, it worked when I shipped it 3 months ago, and I don't think i owe him anything.

Thoughts?
Old 05-08-2011, 08:02 PM
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Casual Sale. Tough luck. I would have tested the unit immediately upon deliverly as I'm sure you would have.
Old 05-08-2011, 08:34 PM
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Originally Posted by Drew S View Post
Casual Sale. Tough luck. I would have tested the unit immediately upon deliverly as I'm sure you would have.
x2
I just think the buyer waited to long.
Old 05-08-2011, 08:37 PM
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Too long!
Old 05-09-2011, 02:12 AM
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Agree with the others. He could have installed it as soon as he got it and been using it the whole time. Got it wet, and wanting you to pay for another. I've never had a problem but my view is two weeks from day shiped to even consider something like this....

Last edited by liveaboard74; 05-09-2011 at 03:33 AM.
Old 05-09-2011, 03:22 AM
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Just reply with Clarion's information
Old 05-09-2011, 03:57 AM
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Originally Posted by Jimm View Post
Too long!
What I would think is that he waited too long, if he has already given you feedback nothing to worry about


He should have tested it when he got it if he knew he was going to wait that long to install
Old 05-09-2011, 04:00 AM
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Unless you had something in your ad like "90 day satifaction" they waited to long.
Alot of scammers out there
Old 05-09-2011, 04:08 AM
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When I sell anything on ebay, I list at the bottom No refunds/ returns. All sales are final. This is an as is sale.
I do that in relatively big letters to let the buyer beware. It has never once scared away a sale?
If the person recieved the product and already gave you a feedback I would tell him to try to go to a dealer where the product was purchased they on most occasions will help the consumer out and the dealer does not have to know where the item came from.
Old 05-09-2011, 05:01 AM
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I too learned my lesson and now put all sales final whenever I sell something.

I sold a prop to a guy...he ran it...tore it up on a reef...then sent it back saying I sent him a damaged product. I wound up refunding his money, but eBay refused to delete the scathing feedback flaming I took from the guy. Took a year for the feedback to drop off.

Good luck......
Old 05-09-2011, 05:12 AM
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waited way too long, ebay has a little thing at the bottom, drop down box, and you can choose to offer returns or not, now the problem with paypal, you can go into their system, and pick ITEM NOT AS DESCRIBED, and they will allow you to return it...
Old 05-09-2011, 05:21 AM
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PS: what do you do OP if you buy something from Ebay? If you're like me you try it immediately upon rreceipt, if not sooner!
Old 05-09-2011, 06:20 AM
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Yes, I always put "all sales final" in my listings. It keeps people from doing what this guy did. I think its funny that most EBay stores that sell refurbed equipment don't warranty their stuff for 90 days.

This is what I sent him:

As I'm not a dealer, I can't offer an exchange or refund
for the remote. This was stated in the Ebay listing. I don't have anything
to exchange for it even if I could. I highly value my feedback score, and
the unit worked as advertised when I shipped it. I took pictures of the
actual working remote and included them in the listing when I placed it on
Ebay. If there was anything wrong with the remote when I sold it, it would
have been listed in the ad. It's unfortunate that your remote isn't
working, but I can't be held responsible for it 3 months after a sale of a
used item.

And as expected, this is what I got this morning in my e-mail:

In Michigan we don't even take our boats out of shrink wrap / or heated
storage until late April / early May. I guess I 'll never leave feedback
first again and after 8 years on Ebay this is a first...and last. So much
for faith in others..or at least you. I did bench this with another off
another boat I own also...this is bullshit

I was thinking about sending this back to him, but probably won't and will just let it go:

In South Carolina we know that if you buy a used item on Ebay, that you don't expect a warranty, especially when the listing states "no exchanges / returns. All sales final". We don't expect private individuals to sell items on Ebay as if they were a big box electronics store and provide a warranty that would be longer than the original manufacturer does, all for a "used" price. We also know to test something as soon as we get it to verify that it is as promised, as we know that waiting for 3 months and expecting someone to do something about it would be pointless. So much for the intelligence in others..at least you. I've bought and sold 262 items on since 2004 including several cars and a boat, and never had any problems..except for you. You're right..this is bullshit.
Old 05-09-2011, 06:26 AM
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Originally Posted by Joe View Post
Back in the begining of February of this year (3 months ago) I sold a Clarion CMRC1-BSS remote on Ebay.

I took pics of the remote display and put them in the ad working before I sent it, and I know it worked fine because it was working when I removed it from my boat.

I got an email today from the person who bought the remote saying he just installed it today, and the display doesn't work, and he wants another remote. I 'm not sure if he thinks I'm a dealer or something, but either way, it worked when I shipped it 3 months ago, and I don't think i owe him anything.

Thoughts?
How about telling him to try a new battery? If that doesn't work he'll have to go through insurance. some sort of damage must of occured in shipping.
Old 05-09-2011, 07:14 AM
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I'd send an email with Clarion's website to it and simply explain it was an as is sale and it worked when you shipped it, further I'd tell him that after 3 months you can't be responsible. While it's cheaper to buy used from an individual, everyone sane knows that you don't get customer support like you do with new purchase from a retailer. Risk v. reward. Tell him to pound sand if he gets pissy.
Old 05-09-2011, 07:39 AM
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Originally Posted by Ryan H. View Post
I'd send an email with Clarion's website to it and simply explain it was an as is sale and it worked when you shipped it, further I'd tell him that after 3 months you can't be responsible. While it's cheaper to buy used from an individual, everyone sane knows that you don't get customer support like you do with new purchase from a retailer. Risk v. reward. Tell him to pound sand if he gets pissy.
I did. He did. I posted his reply above. I'm just going to let it drop. Forget him.
Old 05-09-2011, 07:48 AM
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I would use this as an opportunity to gather as much info as I could - just in case he files a complaint with Paypal or Ebay. What unit is he trying to hook it up to, etc. I would also send him the trouble shooting info from the manual - it is available on-line. I would not refund the money or agree to anything but taking a little time now to be helpful would go a long way in case there is a complaint IMO.
Old 05-09-2011, 07:56 AM
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Can he even file a complaint after 90 days? I tried to pull up the auction and could not.
Old 05-09-2011, 08:04 AM
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Originally Posted by Joe View Post
Can he even file a complaint after 90 days? I tried to pull up the auction and could not.
I don't know - I am not a e-bay guy. I am sure he can stir the pot if he wants. In my mind honey catches more flies than vinegar. I would never say pound sand - put yourself in his shoes. If it is not working now then he is going to think he got screwed - I would. Likewise - you never know if he dropped it or hooked it up wrong or did something else. All I am saying is be helpful and sympathetic. If you come back at me with "it is your problem" I know I would think I got screwed whether I did or not.
Old 05-09-2011, 01:37 PM
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How do you know he didn't drop it? I think he waited way to long. I could understand if it was a week or so after he received it. But three months is a little long. I have bought parts for my old Seagull Outboard off ebay. Some stuff works ok and other stuff is worst that whats on my outboard. I never email back someone I bought from. I figure most ebay stuff is buyer beware. I wouldn't worry about it.

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