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extended warranty denied

Old 04-28-2011, 05:53 PM
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Default extended warranty denied

we had a customer today that went 11k on an oil change in her car. The oil light was on because it had burned all the oil put of it, and the motor was knocking. I out some oil in it and it still knocked so we recommened a new engine. She was upset that her extended warranty wouldnt pay and that we wouldn;t goodwill a new engine. After the yamaha thread im curious if y'all think this was right. Also her car had 75k on it if that matters.
Old 04-28-2011, 06:20 PM
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I'm a bit surprised the engine used all the oil in only 11K miles.
Old 04-28-2011, 06:27 PM
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If you're a mechanic...or a dealership employee? 11K on an oil change isn't the end of the world, but you said that the engine used all the old that was in it? Could you diagnose that, because it seems that you mentioned that in passing; rather than as a huge clue.

Then, you heard the engine knock after you put "some oil in it"? Your description of what you did is horribly evasive. Please explain better.

Finally, the engine still knocked and you........ recommended....a new engine?

Kindly provide a more logical explanation for what happened.
Old 04-28-2011, 06:43 PM
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it had a lower end knock coming from number 2. I don't think the reason it burned all the oil is relevant because we don't usually rebuild them (we can but a replacement unit is much less labor and cheap enough that replacement is a much more cost effective option) so once it's wasted it's wasted. Customer also declined a teardown to see exactly what happened. I suspect a spun rod bearing, based on sound alone. Many manufacters claim as much as 1 qt per 1k is acceptable, even though it's high. I feel like 11k on an oil change is a pretty long time, even irresponsible as it's more the double the recommended interval. It's also irresponsible to dive around with the oil light on.
Old 04-28-2011, 06:54 PM
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Getting back to your original question about EW coverage; don't EW contracts demand that customers maintain their cars according to manufacturer guidelines? If so, then she didn't follow the rules about oil changes.
If she drove with a red light on, then she's SOL on that one, too.

I don't see any leeway for the lady that drove her car into the ground.
Old 04-28-2011, 06:55 PM
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Originally Posted by bamaboy473 View Post
Getting back to your original question about EW coverage; don't EW contracts demand that customers maintain their cars according to manufacturer guidelines? If so, then she didn't follow the rules about oil changes.
If she drove with a red light on, then she's SOL on that one, too.

I don't see any leeway for the lady that drove her car into the ground.
Nope. She's done I'd say.

Except for the recall on her brain.
Old 04-28-2011, 06:56 PM
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http://www.gm-trucks.com/forums/lofi...hp/t70323.html
gm says 1 qt in 2k normal driving or 1 qt in 500 miles "agressive driving"
ford says Cars and light trucks in normal service should get at least 1500 miles/quart after 10,000
miles of service. Severe service (e.g., towing, hauling, short trips, taxi, extended idling,
or law enforcement use) may result in greater oil usage.
there's 2 companies views on it - i don't think 4 qts in 11k is super abnormal - kinda high yes but within manufactures specs
Old 04-28-2011, 07:27 PM
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had a customer say they would never come back to our shop after we told them the Ext. Warr. would not cover her wire loom because it was chewed by an animal. Told her it was an insurance claim. Nope no way she wants me to fix it no charge.
Old 04-28-2011, 07:27 PM
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I have never driven a car or truck that burned oil at a rate anywhere near empty in 11k, let alone 1 qt. in a 500 mi. Those rates seem crazy to me.
Old 04-28-2011, 07:36 PM
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Originally Posted by ndb8fxe View Post
I have never driven a car or truck that burned oil at a rate anywhere near empty in 11k, let alone 1 qt. in a 500 mi. Those rates seem crazy to me.

Big Block Chevies did this in the 80's and 90's
Old 04-28-2011, 07:36 PM
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Originally Posted by ndb8fxe View Post
I have never driven a car or truck that burned oil at a rate anywhere near empty in 11k, let alone 1 qt. in a 500 mi. Those rates seem crazy to me.
Those numbers seem high to me as well. I will admit I have abused my Suburban, it currently has 275,000 miles on the original engine, with oil changes every 7,000 miles if it's lucky. In that 7,000 miles, with those miles on it and pulling the boat, it still only burns a quart or less. I do synthetic in my car since the day it was new, every 5,000 miles and it has never used any oil.

However, she did void her warranty and is SOL. A warranty isn't insurance for being a dumb ass......
Old 04-29-2011, 04:38 AM
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I had an 02 Chevrolet CC 2 w.d.with an 8.1 that would burn 4 qts pulling 10k from Orlando to Key largo (300 miles ) on the turnpike not running over 70 m.p.h. I called GM on the first trip down there and asked wtf they told me it was normal . (not in my book) A friend of mine has a motorhome with an 8.1 its an oil guzzler also. I got rid of that truck and have a durmax that I pull 18k with now and after 70k miles I change the oil with amsoil every 5k it has yet to use a drop.
Old 04-29-2011, 05:57 AM
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My sister had a 1972 Toyota Corona that burned about a gallon of oil every thousand miles. Literally. She would go to the local car shop and "relieve them" of their used motor oil and put it in and off she went. She'd have to stop every few hundred miles to add some more. That car made it from MD to Key West and back. Those were the days!

People get the idea the engine warning lights are more of a nuisance than an indicator of something wrong. That's probably Toyota's fault for making their "Check Engine Light" come on every 5000 miles or so regardless of any issues.
Old 04-29-2011, 06:08 AM
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1996 isuzu trooper burned oil from day one. almost 2 quarts every 3000 miles or so.
Old 04-29-2011, 06:11 AM
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The oil change interval for a BMW is 15k.
Old 04-29-2011, 06:14 AM
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What kinda car was it? I'd suspect a lot depends on oil capacity in that motor.
Old 04-29-2011, 06:22 AM
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I have a 02 Dodge Dakota and a 04 Chev Impala. Both will go thru a qt. of oil in less than 2000 miles normal driving. The Dodge has 185,000 on it and the Chev has 90,000. Both started doing this sometime after the 50,000 mark. I think it's BS but it seems to be considered " normal " and if it is " normal " where the hell is all that oil going? We have to be talking about millions of gallons a year being spewed from all these cars.
Old 04-29-2011, 06:27 AM
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BTW, I dont see any comparrison with the Yamaha thread. Very different circumstances. 75000 miles on an improperly maintained motor vs 100 hours where I dont recall any mention of improper use or maint.
Old 04-29-2011, 06:29 AM
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When I bought my Expidetion, they told me 500 on the first oil change, 1500 on the second, 10000 after that...

With that said, she gets new oil every 3500- 4500 miles, oil is cheap, a new motor isnt. Going storng 75000 trouble free miles.


As for the lady with the knockin engine, shes SOL...
Old 04-29-2011, 06:40 AM
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What car make was this, on my BMW(flooded and gone) and my Holden/Pontiac oil change interval is 12 Months or 12,000 whichever hits first, on my Jeep Commander it is 7500 miles.

I use a sythetic blend not pure sythetic on the BMW and Holden and Dino on the Jeep

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