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Jupiter trailer and hitch warning

Old 04-22-2011, 03:04 PM
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Default Jupiter trailer and hitch warning

I just got totally shafted by JUPITER TRAILER AND HITCH in Jupiter, FL. I (thank God) didn't lose money, just a couple 3 weeks of time trying to restore my boat/trailer, and a full day's work. This guy is unreliable in the extreme, and irresponsible. I'll share details by phone if you need more, but believe me, you don't want to rely on this guy.
Old 04-22-2011, 04:41 PM
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i do believe we need a little more information be for we accept bad mouthing a business
Old 04-22-2011, 08:00 PM
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OK, He agreed to build two frame parts for my catamaran trailer on April 8, 2011 I drew him sketches, and sent pictures. He said no problem and shot me a price...I agreed, and offered a credit or debit card, He said pay me when you pick them up. I asked when they could be ready, he said a week later, April 15. I called Tuesday the 212th, he said no problem. I called on Thursday, April 14, he said no problem...I told the boss I needed a few hours early to pick them up....I called at 2 or 3 on Friday and he said Sorry, I had some commercial customers, and they need their work to feed their families....I was pissed, but called him on Monday, April 18 and he swore they'd be ready mid week. I called on Tuesday, and he said they'd be ready EARLY afternoon FRiday...I called Thursday, he swore they would be ready early afternoon the next day, Friday. .I took the day off, I called about 10 am,Friday, (today) and he said...They will be ready at 5 When I called at 3 to get the final total he said . Sorry, I had some commercial customers, and they need their work done to feed their families.. Get your work done somewhere else, then hung up and would not answer Multiple calls.

He seems like a nice guy, who just can't say no to someone right in front of him, so I get screwed. He had a bad report on the Internet, but I know his neighbor, who recommended him, which is why I gave him a second chance.......Fool me once..............

Bottom line he continually lied, and did not keep his word.


Is that "acceptable" enough for you?
Old 04-22-2011, 08:40 PM
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you didnt pay him, his loss...
Old 04-22-2011, 08:52 PM
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If what you said is the 1 hundred percent truth, yes , that is messed up! Alot of Marinas at the beginning and end of the season get overwelmed with work. He probably put his wallet in front of his mouth! Hell, he might have just underbid the job! Over booked obviously! I'm sorry you went through the headaches, definately never go back, hope the guy doesn't rely on word of mouth to put food on his table, probably not since he is acting like he doesn't give a crap!

Last edited by THT Mod 4; 04-23-2011 at 02:18 PM. Reason: veiled profanity deleted
Old 04-22-2011, 10:22 PM
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Sounds like typical service boat dealership / marine service based on my experience. Hey, look on the bright side, like some one else said, at least you didn't pay him. Most times you pay big bucks for your royal screwing.
Old 04-23-2011, 07:58 AM
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Last summer, we had some major wheel bearing issues on our trailer while trailering down to Stuart for a Bahama crossing. Long story short, the company who replaced our wheel bearing earlier used the wrong seals. We blew up two wheel bearings, spent the night working on the trailer on the side of the turnpike, and did not get the boat in the water until about 7 am.

Once we finally got the boat in the water, we found Rapco close to the ramp. We had no idea whether the guy was good or not, but he said the trailer would be ready for us on Monday. He met his commitment, fixed everything correctly, and did not take advantage of a predicament. Anyways, it is just up the road from you and we had a good experience with them.
Old 04-23-2011, 02:06 PM
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Sounds about typical in the marine/boat business. I've said it before... a person could make a KILLING if they ran a marine business like a real business. Most boaters will pay anything to get back out on the water...
Old 04-23-2011, 04:42 PM
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Does chuck still own it?
Old 04-23-2011, 04:43 PM
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I use trailer doctor dan Lima he comes to you.
Old 04-27-2011, 09:17 AM
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AS a follow-up.....I filed a Better Business Complaint against this guy....here are the first few sentences of his response:

"For 35 years Jupiter Hitch has always and will continue to repair trailers of commerce BEFORE any pleasure trailer,My commercial customers must have their trailers to EARN A LIVING.
Now having said that,...John Malloy wanted his trailer to go and play,..it is a pleasure boat trailer.
He did not pay a deposit,I owe him nothing."

So basically, his word means nothing, and commitments to deliver mean nothing to us boat owners!!

I could argue he owes me for my day off that I took relying on him to keep his word, but he for sure owes me an apology. I did get a lesson learned with no cash loss!
Old 04-27-2011, 09:18 AM
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BTW it is owned by JOHN LANG!
Old 04-27-2011, 11:08 AM
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John, In the first place, I have NEVER had to leave a deposit for any work done at my reputable marina. Thats just a crock. Sounds like he in general doesn't care about the normal boater. Funny,because the normal boaters are the ones keeping the commerce boats in business by purchasing there catch. Good thing you didn't leave a deposit and I truly hope that this write up effects his business negatively. You did the right thing contacting the BBB. I would follow up with the BBB and tell them that he never required a deposit, etc. What a SCUMBAG!!!!! My guess is he charges alot more to the commerce guys because they need it right away.
Originally Posted by John Malloy View Post
AS a follow-up.....I filed a Better Business Complaint against this guy....here are the first few sentences of his response:

"For 35 years Jupiter Hitch has always and will continue to repair trailers of commerce BEFORE any pleasure trailer,My commercial customers must have their trailers to EARN A LIVING.
Now having said that,...John Malloy wanted his trailer to go and play,..it is a pleasure boat trailer.
He did not pay a deposit,I owe him nothing."

So basically, his word means nothing, and commitments to deliver mean nothing to us boat owners!!

I could argue he owes me for my day off that I took relying on him to keep his word, but he for sure owes me an apology. I did get a lesson learned with no cash loss!
Old 04-27-2011, 11:24 AM
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"Commercial" customer does not necessarily mean commercial boat business.
He sounds to be over extending himself at the expense of any new customers of any type.
Old 04-27-2011, 12:30 PM
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He didn't take a deposit, so you aren't out a penny. Every contractor I have used where they did work on my boat whle it was in the water or not in their yard required a deposit.
I really don't see your problem...other than he may have wasted your time at worst.
Find someone else to do the work, hook your boat up to the truck and go splash it. You'll forget all about this after you pop open the first beer out on the water...
Old 04-27-2011, 01:10 PM
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he's not a scumbag. He didn't take any money, he couldn't fit it into his schedule. This is common when working with smaller outfits and individual guys you want some custom work from. They weigh the value of satisfying one pleasureboater's small request vs. commercial guys who've been using him for years. Who do you think he'd prioritize?

You would only have cause if you paid him money. Word of mouth is worthless these days. So just get it out of your system here on TF and find another, more reputable shop.
Old 04-27-2011, 04:26 PM
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I disagree totally. I run my own business and if I say I'm going to be on your job a certain day, you would expect that! It would be one thing to call the customer and explain to them that something came up and that there project would have to be delayed. Its another thing to promise the op multiple times that it would be done by a certain time and not get it done.

You say it is common, I agree to a certain extent when it comes to boat yards. Especially in the spring season. But that does not mean it is exceptable. This guy very easily could have just told the op that he was to busy to get to his boat much earlier than he did, thus, not wasting the op's time. Just like the marina/trailer guy, time is money in my eyes. This includes the op's time!

Its called scheduling, if the guy can't manage his time, do you want him working on your boat? The right kind of communication goes a long way. Sounds like the repair guy is not very proficient in this catagory.

Originally Posted by uncljohn View Post
he's not a scumbag. He didn't take any money, he couldn't fit it into his schedule. This is common when working with smaller outfits and individual guys you want some custom work from. They weigh the value of satisfying one pleasureboater's small request vs. commercial guys who've been using him for years. Who do you think he'd prioritize?

You would only have cause if you paid him money. Word of mouth is worthless these days. So just get it out of your system here on TF and find another, more reputable shop.
Old 04-27-2011, 04:45 PM
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Originally Posted by uncljohn View Post
he's not a scumbag. He didn't take any money, he couldn't fit it into his schedule. This is common when working with smaller outfits and individual guys you want some custom work from.

You would only have cause if you paid him money. Word of mouth is worthless these days. So just get it out of your system here on TF and find another, more reputable shop.
He may not be a scumbag but he sure is good at shooting himself in the foot. One delay is acceptable - flat out telling a customer that he isn't going to do any work for him (after agreed) because more important customers keep coming up? That's pretty low.

I imagine he wasn't burning the midnight oil every night that week trying to make his customers happy.
Old 04-29-2011, 10:35 AM
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Thanks for all your insightful comments. As was suggested, I got it out, and want to move on!! Tight lines all (and leaky tanks to Jupter Hitch and trailer!!)

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