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Insurance jerking me around....

Old 02-01-2011, 01:30 PM
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Default Insurance jerking me around....

I had my outside storage shed broken in to and various hand and power tools stolen, along with some fishing tackle and a bicycle. A little over $2700.00 worth of stuff. Called the insurance company and filed a claim...I am now in the process of getting jerked around. According to the claims specialist, I have to provide proof of ownership of anything over $200.00 by either presenting receipts, owner's manuals, or pictures. I changed to my current carrier about a year ago...it's a subsidiary of a very well-known insurer who I will not name right now. I have looked through all the policies and correspondence that have been sent to me, and no where does it say anything about providing proof of ownership for items over $200.00. I called my independent agent, who I obtained the insurance through, and they do not have anything in writing about this policy as well. When my agent and I asked the claims specialist about this, she got snippy and said it has always been their SOP. I said I didn't have a problem with it, but that it is up to them to inform me(and the agent)about those policies. I had a few items that were over $200.00, so it now appears they may try to screw me on them. Most were gifts, so I don't have a receipt...and I kept all the owner's manuals in a rolling tool chest that was stolen with everything else. And taking pictures??? Puhleeze...
After the latest go-around with the claims specialist, my agent confided in me that they have several ongoing nightmares involving claims with this company. I know there are many insurance gurus here, and was wondering if the insurance company is required to inform their customers about any policies and procedures required. My agent, who I have done business with for over 10 years said she has never heard of needing this information on the front end of a claim...although she has seen where the insurer has asked for receipts of items bought to replace stolen or lost items. Does this sound as fishy to the experts as it does to me?
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Old 02-01-2011, 01:36 PM
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First off, why not tell us who the company is if your agent confided that you weren't the only claimant being jerked around?

Secondly, I think most companies would settle a claim like this one by holding back a percentage of the claim and then paying that percentage as you sent in receipts showing that you replaced the items.

It used to be a 20% holdback, but maybe Shag or another insurance expert will chime in about current protocol.
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Old 02-01-2011, 01:47 PM
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So you think they should just take everyone's word for what was stolen? Wouldn't that lead to rampant cheating and higher premiums for everyone? If your Harbor Freight $10 side grinder gets stolen, get it replaced with a $250 Porter-Cable?
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Old 02-01-2011, 02:00 PM
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Originally Posted by JDiamond View Post
So you think they should just take everyone's word for what was stolen? Wouldn't that lead to rampant cheating and higher premiums for everyone? If your Harbor Freight $10 side grinder gets stolen, get it replaced with a $250 Porter-Cable?

Wow....it only took two responses for someone to make a reply that contributes nothing at all to this thread. That must be a record even for this forum.
Please feel free to offer up something substancial on your next reply....
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Old 02-01-2011, 02:33 PM
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Insurance companies may require a proof of loss, it's in the policy and it is their call. This is usually a sworn statement by you describing what you had, where you bought it, how much you paid, etc.. The insurance company has the right to ask you for receipts, pictures, police reports, visible signs of forced entry into the shed, etc. It doesn't mean they will deny your claim, but without anything except your word, you could be in for a hard time. You might consider contacting your state insurance department and filing a complaint.

Good luck.
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Old 02-01-2011, 02:37 PM
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Hard to believe in the internet age. You can get all the pictures and owners manuals in a short hour of searching the web.

Hey isn't this you on the one stolen out of the shed?

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Old 02-01-2011, 02:44 PM
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The policy you have with the insurance company is a contract. If there is nothing in the policy about proof of loss as they are requiring, then I'd argue they are SOL. Time to read the policy or ask your agent or the insurance company rep to show you the policy provision requiring you to do what they are asking.
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Old 02-01-2011, 02:46 PM
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They had their chance to play along. I bet the nice new stuff you're going to buy is all going to come with manuals and boxes.

In all seriousness, I always thought that for larger items, getting it documented on a police report is what counted. (which of course is just the police officer taking your word for it)

I photo-document my house more or less every year we have a major hurricane heading our way. But even then, I am sure I could have thousands of dollars of things stolen without any proof of ownership.

Last edited by Flot; 02-01-2011 at 03:22 PM.
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Old 02-01-2011, 02:47 PM
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hmmmm...

i've never had to provide proof of loss with state farm, on a theft claim
seems like your agent should be working for you on this
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Old 02-01-2011, 02:52 PM
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Originally Posted by Wolakrab View Post
Wow....it only took two responses for someone to make a reply that contributes nothing at all to this thread. That must be a record even for this forum.
Please feel free to offer up something substancial on your next reply....
More importantly , only 17 MINUTES!!
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Old 02-01-2011, 02:53 PM
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Review your actual policy with your agent. The policy is a contract between you and the insurance company and it will have specifics on your personal property coverage and your duties after a loss. Put together a detailed list of all items stolen and any back up material (receipts, etc.) that you may have. Forward it to the claims rep. and her boss. Advise them that you and your agent could not find their "proof of ownership" requirement in the insurance contract and how soon can you expect your check. You will probably be asked to complete a Proof of Loss statement which is a document that outlines the loss and the items stolen. I would go ahead and ask for a blank Proof of Loss statement so you can use that to list the stolen items. As bamaboy states, they may hold back an amount until you present receipts for the replacement of the stolen items.

It is always a good idea to have a video (or photos) of the exterior and interior of your home as well as your personal property. You can use it for things like this and it will help you remember all of the items thet were in your home.
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Old 02-01-2011, 03:43 PM
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Keep submitting stuff that was stolen..keep a log..time you had to take off from work while lookin for said pictures..pain and suffering..mental trauma..go to the doctor.. and throw that at them..and see if there willing to negotiate now.

lol
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Old 02-01-2011, 04:23 PM
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Take some pics of your 50 wides and send it to them!!
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Old 02-01-2011, 04:57 PM
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Yeah, my problem isn't so much with the fact they are requiring proof of ownership, it's that they don't specify it in anything they have sent me. I have gone through every document with a fine-tooth comb...read all the fine print...and there is NOTHING about this in any of what they have sent me. Even the agent doesn't have anything either. If I had known, it would be on me. All I ask is for them to tell me the rules of the game before I play. If I wanted to rip them off, I would have said my $3200.00 John Deere lawn tractor was stolen too...I usually keep it in the shed, but my neighbor had borrowed it a couple of weeks ago and it's in her garage. I actually can provide proof of ownership on that. I won't say who it is until it is evident they are trying to screw me....either by denying the claim outright or deducting those items worth over $200.00. If that happens, you will get specifics...here, and on every other website I can think of.
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Old 02-01-2011, 09:46 PM
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And taking pictures???

A cheap digital can be your best friend ...
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Old 02-02-2011, 04:51 AM
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Did you file a police report? Were their signs of forcible entry into the shed?
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Old 02-02-2011, 05:00 AM
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PM me. But I'm going to guess it is GEICO. They are the absolute worse of the worse.
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Old 02-02-2011, 05:19 AM
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Originally Posted by Miss Sadie View Post
Did you file a police report? Were their signs of forcible entry into the shed?
They forced open the door...there is damage and a police report was filed. They are supposed to be sending an adjustor out to look at the damage. I knew the officer who came out personally...he even had forensics come out to dust for fingerprints to no avail.
OldPete, check your PM's.
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Old 02-02-2011, 05:47 AM
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Last time I got robbed 7or so years ago, I asked the cop mabey check for prints and he responded so quickly that they were wearing gloves it was as if he watched em do it ? Not worth a claim . Being claim free might be worth more than a few dollars in the big picture . As for punks in the shed booby traps are better than isnurance !
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Old 02-02-2011, 06:30 AM
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I had a couple thousand dollars worth of rods and reels stolen at the boat ramp a few years back. State Farm homeowners covered the loss. The only proof of loss needed was the police report. They paid replacement of everything I reported.

I had a small baot trailer stolen two years ago and Progressive farmed the claim out to an independent adjuster. They were a bit of a pain and asked for pictures of the trailer in addition to the title, police report and registration. I was able to dig up some pictures my wife took as a joke when I was changing a flat tire on the trailer on the side of the highway.

These helped determine that the trailer was in ''like new'' condition as reported.

None of my policies stated anything about proof of ownership although our agent has always suggested pictures or video of anything insured. Good lesson here.

I would think swearing out a police report and the penalty of filing a false one is deterent enough for most people to follow the right path on this.

FYI, the adjuster on the $1500 trailer claim asked for permission, and did run credit checks on both my wife and I. I thought this was a bit much but do understand the climate we live in these days.

Stick to your guns and don't mind the knucklehead remarks, 70% of the country is suffering from some sort of drastic winter weather right now and this tends to bring out the worst in many folks. By the way our suffering here in Florida today is 84 degrees!

Good luck on your outcome.
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