Notices

All USB Ports Dead On My Laptop

Old 12-15-2010, 08:29 AM
  #1  
Senior MemberCaptains Club Member
Thread Starter
 
Join Date: Mar 2009
Location: On The Tenna Sea
Posts: 13,423
Default All USB Ports Dead On My Laptop

Yep, and they all crapped out at the same time. Any suggestions other than tossing it out the window?
Freeebird is offline  
Old 12-15-2010, 08:30 AM
  #2  
Senior Member
 
Join Date: Jul 2009
Location: Houston, TX / Point Clear, AL
Posts: 3,065
Default

back up your hard drive
Pierless is offline  
Old 12-15-2010, 08:34 AM
  #3  
Senior MemberCaptains Club Member
Thread Starter
 
Join Date: Mar 2009
Location: On The Tenna Sea
Posts: 13,423
Default

You think it's about to crash?
Freeebird is offline  
Old 12-15-2010, 08:51 AM
  #4  
Admirals Club Admiral's Club Member
 
Join Date: Mar 2008
Location: Port Clinton, OH
Posts: 1,390
Default

If I'm not mistaken, that's a motherboard issue (unless you somehow uninstalled or deleted the USB driver). I doubt it would effect your HD, but backing up is a great idea anyway if you're developing gremlins.
Jeff42899 is offline  
Old 12-15-2010, 08:54 AM
  #5  
Senior MemberCaptains Club Member
Thread Starter
 
Join Date: Mar 2009
Location: On The Tenna Sea
Posts: 13,423
Default

Haven't made any changes, so I'm not sure what has happened. Started out with my air card not working in its normal port even though it was getting power. Now I can't even charge my iPhone through any of them.

As far as backing up anything, how can I do that with none of the USB ports working?
Freeebird is offline  
Old 12-15-2010, 08:55 AM
  #6  
Senior Member
 
Join Date: Jun 2009
Location: Solomons, Maryland / Now just visiting Marathon
Posts: 4,801
Default

Reboot?
Reload the USB drivers?
What op system do you have?
Steve_250 is offline  
Old 12-15-2010, 08:57 AM
  #7  
Senior MemberCaptains Club Member
Thread Starter
 
Join Date: Mar 2009
Location: On The Tenna Sea
Posts: 13,423
Default

Originally Posted by Steve_250 View Post
Reboot?
Reload the USB drivers?
Tried rebooting, but it didn't change anything. I have no idea how to reload the drivers. Using Windows XP.
Freeebird is offline  
Old 12-15-2010, 09:03 AM
  #8  
Senior Member
 
Join Date: Jan 2008
Location: Garden City, SC
Posts: 1,940
Default

start-
My Computer-
View System Information-
Hardware-
Device Manager-

Do you have any yellow question marks? click the + sign by the Universal Serial Bus Controllers
creekman is offline  
Old 12-15-2010, 09:07 AM
  #9  
Senior Member
 
Join Date: Jun 2009
Location: Solomons, Maryland / Now just visiting Marathon
Posts: 4,801
Default

http://support.microsoft.com/kb/310575

Remove and reinstall all USB controllers
To remove and reinstall all USB controllers, follow these steps:

1. Click Start, click Run, type sysdm.cpl in the Open box, and then click OK.
2. Click the Hardware tab.
3. Click the Device Manager button.
4. Expand Universal Serial Bus controllers.
5. Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.
6. Restart the computer, and then reinstall the USB controllers.
7. Plug in the removable USB storage device, and then test to make sure that the issue is resolved.
Steve_250 is offline  
Old 12-15-2010, 09:11 AM
  #10  
Senior MemberCaptains Club Member
Thread Starter
 
Join Date: Mar 2009
Location: On The Tenna Sea
Posts: 13,423
Default

Originally Posted by creekman View Post
start-
My Computer-
View System Information-
Hardware-
Device Manager-

Do you have any yellow question marks? click the + sign by the Universal Serial Bus Controllers
Ran through that last night without any luck.

Originally Posted by Steve_250 View Post
http://support.microsoft.com/kb/310575

Remove and reinstall all USB controllers
To remove and reinstall all USB controllers, follow these steps:

1. Click Start, click Run, type sysdm.cpl in the Open box, and then click OK.
2. Click the Hardware tab.
3. Click the Device Manager button.
4. Expand Universal Serial Bus controllers.
5. Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time.
6. Restart the computer, and then reinstall the USB controllers.
7. Plug in the removable USB storage device, and then test to make sure that the issue is resolved.
I'll give that a shot and see what happens.
Freeebird is offline  
Old 12-15-2010, 09:31 AM
  #11  
Senior MemberCaptains Club Member
Thread Starter
 
Join Date: Mar 2009
Location: On The Tenna Sea
Posts: 13,423
Default

OK, I followed the instructions and uninstalled two of what I remember as three USB controllers. The third just disappeared after I uninstalled the first two. Did a restart and got a message that the computer had found new hardware. That's a really neat trick seeing as how nothing was attached to it at the time.

Now I'll go back and see if I can reinstall what I uninstalled. I'm not getting a warm fuzzy at this point.
Freeebird is offline  
Old 12-15-2010, 09:33 AM
  #12  
Senior MemberCaptains Club Member
PLEDGERPLEDGERPLEDGERPLEDGER
 
Snapper Head's Avatar
 
Join Date: Mar 2002
Location: Republic of West Florida - the ORIGINAL lone star state
Posts: 17,799
Default

Originally Posted by Freeebird View Post
I'm not getting a warm fuzzy at this point.
Try some Scotch.



Big Al
Snapper Head is online now  
Old 12-15-2010, 09:46 AM
  #13  
Senior Member
 
Join Date: Jun 2009
Location: Solomons, Maryland / Now just visiting Marathon
Posts: 4,801
Default

The drivers are still physically on the system, it should find them and reinstall them.
What you said is the normal process so far.
Steve_250 is offline  
Old 12-15-2010, 09:48 AM
  #14  
Senior MemberCaptains Club Member
Thread Starter
 
Join Date: Mar 2009
Location: On The Tenna Sea
Posts: 13,423
Default

Oh well, when I ran those instructions again, those supposedly uninstalled items were still there. I uninstalled them again, so we'll see what happens this time.

Did I mention I'm a computard?
Freeebird is offline  
Old 12-15-2010, 09:54 AM
  #15  
Senior Member
 
Join Date: Jul 2009
Location: Houston, TX / Point Clear, AL
Posts: 3,065
Default

Two computers ago I had some port issues and the motherboard did a crash and burn by the time it was over.

If you have files that are not backed up then you can use an internet service. I use Mozy, got to be others.

Other option is to remove the hard drive, make it an external drive on another computer, and then back it up. I would need a computer geek to do this for me- that is how I recovered my files when the motherboard crashed.

When stuff like this happens I do not get a warm and fussy feeling either. Three things can happen next and four of them are bad.
Pierless is offline  
Old 12-15-2010, 09:58 AM
  #16  
Senior MemberCaptains Club Member
Thread Starter
 
Join Date: Mar 2009
Location: On The Tenna Sea
Posts: 13,423
Default

Now that I've run that process a second time, I'm assuming these drivers automatically reinstall. I was able to pay closer attention after restarting the computer as I wasn't on the phone this time. It showed all this crap being installed, but still none of the USB ports are working.

I've got lots of irreplaceable video on this thing, so I'd hate like hell to lose it.
Freeebird is offline  
Old 12-15-2010, 10:12 AM
  #17  
Senior Member
 
Join Date: Jun 2009
Location: Solomons, Maryland / Now just visiting Marathon
Posts: 4,801
Default

USB function will not have an effect on hard drive storage.
If you have a DVD burner in it, you should ALWAYS have stuff backed up.
There should be a update program installed that the manufacturer put on there.
It would search the net for updated drivers.
Look for that program and run it to get all applicable updates.

It seems as if the USB drivers did reinstall, just may be a corrupt driver.
That is not unusual.
Steve_250 is offline  
Old 12-15-2010, 10:41 AM
  #18  
Senior Member
 
Join Date: Mar 2005
Location: Inside a storm cloud
Posts: 5,732
Default

Sending you a PM
Ntrain2k is offline  
Old 12-15-2010, 11:53 AM
  #19  
Senior MemberCaptains Club MemberPLEDGER
 
Join Date: Feb 2003
Location: Hammond, LA
Posts: 17,421
Default

cam newton knows where you can get a new laptop...
cgrand is offline  
Old 12-15-2010, 11:54 AM
  #20  
Senior MemberCaptains Club Member
Thread Starter
 
Join Date: Mar 2009
Location: On The Tenna Sea
Posts: 13,423
Default

Originally Posted by Steve_250 View Post
USB function will not have an effect on hard drive storage.
If you have a DVD burner in it, you should ALWAYS have stuff backed up.
There should be a update program installed that the manufacturer put on there.
It would search the net for updated drivers.
Look for that program and run it to get all applicable updates.

It seems as if the USB drivers did reinstall, just may be a corrupt driver.
That is not unusual.
I tried the update thing, but nothing happened. Had somebody else suggest doing a system restore, but I can't see how that would help this particular situation.

Thanks for the input guys, I appreciate it.
Freeebird is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.