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So I sold $100 of Lionel train cars to a guy on a train forum......

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So I sold $100 of Lionel train cars to a guy on a train forum......

Old 12-13-2010, 05:13 PM
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Default So I sold $100 of Lionel train cars to a guy on a train forum......

He paid by Paypal and I copied his mailing address from Paypal. The $100 payment included shipping.

I mailed the cars last Monday and used parcel post. I did not pay extra for a tracking number nor did I insure it as the buyer did not request it or pay for it. I did receive a receipt showing the date, time and town the box was being shipped to.

The buyer (he purchased several hundred dollars worth of stuff from me previously) says he has not received it.

If the box does not ship to him what do I do? I feel bad about it but I did nothing wrong.

I am considering a partial refund but keep coming back to the point that I did nothing wrong.

Help me sort this out.

Thanks
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Old 12-13-2010, 05:17 PM
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well, for future reference ALWAYS get delivery confirmation if nothing else

a similar situation happened to a friend of mine recently, and he refunded the guy his money. If you used paypal, he can (and rightly so) file a dispute. Paypal will investigate further, not sure where it would go from there. It could end up ruining your paypal status.

If the guy has purchased that much from you in the past, is it really worth losing his business over this? Answer that question and I think you will know what you need to do. Good luck
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Old 12-13-2010, 05:23 PM
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The burning question......what did I do wrong for my paypal status to be stained?

I would rather donate the $100 to a charity in his name.
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Old 12-13-2010, 05:28 PM
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Who was the shipper, I have herd more then a few times of UPS losing items for 2-3 weeks;?;?

You don't have any info for the shipper to do there own tracking and let you know.

Shoot you are coming on here acting like you did something wrong, bull chit, you didn't do anything wrong, the shipper did, let them help sort this out!!!!!!!!

Good luck with this, maybe you should say what shipper lost this, at least if you gave the buyer the $100 back, maybe the bad press will lose the shipper allot more money then that!!!!
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Old 12-13-2010, 05:28 PM
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Without knowing the origin and destination zip code, it is hard for me to help you, but I can tell you that Parcel Post the past week or two has been very heavy. If you think he's playing it straight, give it more time. My guess is if he says he didn't get it by the end of this week, you're screwed.

If I had a nickle for all the scum-bag customers that said they didn't get something... and then they "find" it when I send the police to their house... lol... what fun. Yeah, I'm a prick.
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Old 12-13-2010, 05:36 PM
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The shipper was USPS. At least I have a receipt showing when I shipped the box.

I know USPS is flooded with mail now and I want the buyer to wait....after all, it was shipped parcel post.

Based on my previous dealings with the buyer I am confident this is not a scam on his part.
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Old 12-13-2010, 05:39 PM
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Originally Posted by OldPete View Post
If I had a nickle for all the scum-bag customers that said they didn't get something... and then they "find" it when I send the police to their house... lol... what fun. Yeah, I'm a prick.
Your kidding right???? This is not a police matter, what do you expect police to do..... ;?

OSUdad,
relax, you did nothing wrong. Just do what you can for the buyer
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Old 12-13-2010, 05:43 PM
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You can file a claim with USPS but they suck at tracking packages.

What was the expected delivery date? 7 days in the middle of December parcel post is nothing to start worrying about. Tell him to chill.
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Old 12-13-2010, 05:53 PM
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Lesson #1- Always ship with Delivery Confirmation. At least that way you get a tracking number and confirmed delivery status for PayPal disputes.

I agree with the others. Since it was shipped PP, it will probably take a while longer.

Good luck!
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Old 12-13-2010, 06:13 PM
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Always get a delivery confermation but in hindsight i had an isue over a guy with the shipment of fin and at first he took forever then paypal had the wrong address listed so all claims were dimissed so don't worry too much. If their is a dispute give them the proof you have that the item was shipped and was out of your hands and you will be fine.
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Old 12-13-2010, 08:04 PM
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This is why I never ship with the USPS. I always use FedEx or UPS, a tracking number is standard.

The only kind of issue you could have with either of those two is that if the package is left at a door and gets stolen. But there's a remedy for that also, "Signature Required".

Side story:
I once returned a movie disk to netflix via usps mail and it never got there. I had to report it to them that I had in fact sent it back and they gave me credit for it but put a 'tick' on my record and said I only could have this happen to me a couple times and they'd suspend my account. All this because of the usps's horrible service. FOUR months later I got a notification from Netflix that the disk had arrived.
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Old 12-13-2010, 08:24 PM
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a. For $ .80 you could have got a delivery confirmation that completely absolved you of liability,
b. Without (a.) you have nothing to show that he got it.
c. Without (a or b), you still owe him the product or a refund.

He did everything right...he ordered and he paid...and he can prove it.

You did one thing wrong. That's all it takes to show liability. Condolences on a lesson learned the hard way.

d. send the refund to avoid the PayPal inquiry that will freeze your account and will ultimately award him a refund anyway...along with a strike against you.
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Old 12-13-2010, 09:00 PM
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Originally Posted by OldPete View Post


If I had a nickle for all the scum-bag customers that said they didn't get something... and then they "find" it when I send the police to their house... lol... what fun. Yeah, I'm a prick.
BS
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Old 12-13-2010, 09:04 PM
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Originally Posted by Cracker View Post
Your kidding right???? This is not a police matter, what do you expect police to do..... ;?

OSUdad,
relax, you did nothing wrong. Just do what you can for the buyer
When a dirtbag that claims they didn't get a box... has some heat show up at their front door... it's amazing how fast they remember how they "just found it". LOL.

So, no, I'm not kidding.
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Old 12-13-2010, 09:15 PM
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Its only been a week? Thats nothing for the USPS. I bought some rod and reel combos from a guy here on THT last year, shipped same day and the second box showed up a full 10 days after the first one.

Give it another week and the pkg will show up
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Old 12-13-2010, 09:28 PM
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The USPS says 2-9 days under normal conditions.

Ad Christmas volume and weather delays, yea you are worrying to soon.
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Old 12-14-2010, 04:51 AM
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We have had trouble with USPS recently. We sent checks to vendors that never arrived. After closing the bank account they started arriving. It took about 6 weeks. We just had the same issue with some presents the inlaws sent.
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Old 12-14-2010, 05:41 AM
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1. It will probably show up. Give it a month (seriously) before doing anything or else you'll just be undoing it. My in-laws ship us all kinds of junk always parcel. Some take a week, some 3 weeks, one showed up after about 4 months.

2. Always get confirmation no matter what the seller says. That was a mistake on your part I feel. I believe paypal will not release payment in some cases until you provide a tracking number that shows a delivery at the buyers address. That is how it worked with some golf clubs I sold last year.

I think it is on the shipper/seller to prove that the stuff was delivered. That is why tracking even exists probably.
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Old 12-14-2010, 06:42 AM
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Originally Posted by osudaddy View Post
He paid by Paypal and I copied his mailing address from Paypal. The $100 payment included shipping.

I mailed the cars last Monday and used parcel post. I did not pay extra for a tracking number nor did I insure it as the buyer did not request it or pay for it. I did receive a receipt showing the date, time and town the box was being shipped to.

The buyer (he purchased several hundred dollars worth of stuff from me previously) says he has not received it.

If the box does not ship to him what do I do? I feel bad about it but I did nothing wrong.

I am considering a partial refund but keep coming back to the point that I did nothing wrong.

Help me sort this out.

Thanks
I have to disagree, in my eyes you did do something wrong

1) You shipped using PP

2) You tried to save a dollar (literally one dollar) by not getting a tracking number

3) You put the entire goodwill of the transaction in the hands of a government entity - that alone should tell you something

The onus will be on you to show that it was shipped and delivered. Certainly the buyer would not be able to prove a negative.

If it were me, I would be in constant contact with the buyer and work out a agrred upon plan. Given that it is PP, set a reasonable time for it to be delivered (30 days is not uncommon) before any action is taken. Get in touch with PP - yes it is useless, but it shows you are trying.

If at the end, still no delivery, if it were me, I would refund the $ to save reputation.
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Old 12-14-2010, 06:55 AM
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The buyer did nothing wrong, except perhaps pay for something he did not receive. You should have spent the extra couple of bucks and insured it. I believe it is your responsibility to deliver what you were paid for.
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