Go Back  The Hull Truth - Boating and Fishing Forum > BOATING FORUMS > Dockside Chat
Reload this Page >

Why is buying a new car so difficult?

Notices

Why is buying a new car so difficult?

Old 10-29-2010, 11:53 AM
  #1  
Senior MemberCaptains Club MemberPLEDGER
Thread Starter
 
Join Date: Sep 2003
Location: Lancaster , RIC VA
Posts: 8,607
Received 975 Likes on 515 Posts
Default Why is buying a new car so difficult?

The condensed version:

So was on Edmunds.com, click on the "get offer from local dealer" button. Fill out info and state. Please let me know what color/options you have in stock and your out the door price on each." Clicked the "buying within one week" option.

So the response:

Thanks for your interest in our product and XXXXX XXXX/XXX. My name is XXXX and I'll be your Sales Consultant throughout your buying process.
I see you're interested in a 2011 XXXXX . This is an amazing vehicle. What is your time frame for purchase on the XXXX ? Is there any questions I can answer about the vehicle for you?
What day is good for you to come in and we can discuss what you're looking for in your new 2011 XXXX ?
I would also like to mention that we have a wide variety of Certified Pre-Owned vehicles that may fit your needs.
Please reply or give me a call to set an Appointment.

Remember, any information given or prices quoted are for Internet Specials so make sure to ask for XXXXX when you visit.

++_+_+

Then I get a voice mail to come buy and take a test drive. I didn't respond.

Today I get another email:

Hi GWcpa,
The 2011 XXXX you inquired about is in stock, right now, here at XXXXX xxxxxx. When is the best time for you to come out and test-drive it? Today or tomorrow?
Please let me know if you would like to schedule an appointment or if you have any more questions.

Remember, any information given or prices quoted are for Internet Specials so make sure to ask for XXXXXX when you visit.
Thanks again for giving us the opportunity to earn your business!

********************

I didn't reply but got a phone call that I answered. Guy wants me to come in, tells me another new model for 2011 that I'm interested in (and his dealership is a dealer for) has not been released yet (even though I've read reviews from new owners on Edmunds.com) Told him I don't have 3 hours to kill, don't really care about color but I'm ready to buy and need Prices and what you have in stock. "Well when can you come to take a test drive and we'll make you a deal."

Me: Uh, ok thanks for your time, I have to go.

Less than 5 minutes later I get an e-mail with inventory/options/colors and pricing of $500 over invoice for any model in stock. Why the hell could I not have just been sent this in the first place?!!!!! Now after my covnerstation I don't feel like any more hassle. I'll sell my current car and wait another month for a better deal.
Old 10-29-2010, 12:13 PM
  #2  
Admirals Club Admiral's Club Member
THT sponsor
 
Join Date: Jun 2007
Location: Houston/Sargent, Texas
Posts: 5,471
Likes: 0
Received 758 Likes on 395 Posts
Default

I am going through the same thing right now. I did the exact same thing through Edmund's and got the same form email back.

A car dealership knows that their rate of closure goes up drastically if they get you in front of them. I am like you however, I am a very price conscious shopper and am looking for a good deal. Anyone who is unwilling to give me a price via email is off the list....period. In my business I am confident in my pricing and give quotes via email and phone all day long.

I dont know why car buying is such a game...I cant think of too many other things you buy in life that are as bad as buying a car.

You might try this though: Do your research and figure out what you are willing to pay for the car and make offers. At some point if your price is realistic someone will say yes. Just watch out in the back end that they dont make it all back with extended warranties, high finance rates, poor trade-in value etc. Know the deal from front to back so you don't make a mistake.

You also might find a dealership who is willing to "lose" $2000 on a car to make their numbers and get a 6 figure hold back check from the manufacturer.
Old 10-29-2010, 12:26 PM
  #3  
Senior MemberCaptains Club Member
 
Join Date: Oct 2002
Location: Gloucester,Ma USA
Posts: 10,872
Received 429 Likes on 215 Posts
Default

Do what I do....Go to more than one dealer of the type of vehicle you are looking for. Ask for their best price then use those dealers as leverage against one another. My last truck I saved $2400 going that way!
Old 10-29-2010, 12:35 PM
  #4  
Senior MemberCaptains Club Member
 
Join Date: Nov 2003
Location: San Diego
Posts: 4,683
Likes: 0
Received 4 Likes on 4 Posts
Default

It is really unusual that a 100% commission employee would try to qualify you and get you to come in rather than just shoot numbers out through the internet. The purpose of the Dealership is to make money, so, if they responded to the email with " $29999", your next email would be to another Dealer saying " Ive got one for $29999" there response is " OK, well do $29900" and so on. That is why it is often hard to get a "price" as an answer to an anonomous e-mail, because if its your first e-mail, chances are the guy will never hear form you again. Better to TRY to establish a relationship and earn the biz on more than a "number" . There is an easier way.

Forget the internet as far as buying, if you know the make, model and options you want, contact the Fleet manager of the 2 largest Dealerships in your area, tell him what you want, and ask him or her to fax/email you the invoices on the cars that are closest to your criteria. Find out what incentives apply in your area, and make your offer based on invoice. It is usually quite painless.
Old 10-29-2010, 12:37 PM
  #5  
Senior Member Admiral's Club Member
 
vertigo's Avatar
 
Join Date: Sep 2009
Location: Ms, Gulf Coast
Posts: 5,971
Received 100 Likes on 75 Posts
Default

I did the online Edmund's car buying speil recently as well, however I guess I was lucky as I got a call and an e-mail from several different dealer's, all but 1 gave me a fair price and either had the model in stock or could get it and would not charge me anything to go and get it.
What aggravates me is haggleing on the trade in value.

I guess what it boils down to is that we get so used to getting our info from the internet, right here and now, that when we have to deal with people and don't get the information we are looking for we get frustrated. We as human's have become lazy and prefer to sit on our tuft's rather than go out and do the dealing's face to face. MHO
Old 10-29-2010, 12:40 PM
  #6  
Senior Member
 
Join Date: Jul 2010
Posts: 121
Likes: 0
Received 0 Likes on 0 Posts
Default

I don't buy new stuff. I buy mostly from private parties because I absolutely despise car salesmen.
Old 10-29-2010, 12:59 PM
  #7  
Senior MemberCaptains Club MemberPLEDGER
Thread Starter
 
Join Date: Sep 2003
Location: Lancaster , RIC VA
Posts: 8,607
Received 975 Likes on 515 Posts
Default

I understand the whole deal, but the dealer contact info on Edmunds says: "Send requiest for price quote" not "send request to schedule a test drive."

I haven't done the long drawn out dealer buying experience since I was 22 and had no clue what I was doing. Learned a lot in the first couple car purchases.

What got me was that the dealer (feigned or real) ignorance of availble product that I knew about just by scanning the net.
Old 10-29-2010, 01:24 PM
  #8  
Admirals Club Admiral's Club Member
 
Join Date: Aug 2009
Location: Key West
Posts: 1,353
Likes: 0
Received 194 Likes on 85 Posts
Default

I feel your pain- then, when you get ready to close the deal, out comes the sales contract with the $499 "dealer prep/make ready fee" and the $299 "document preparation fee"- all 100% added profit and by that time you are too beat to argue. There is a better way- the Costco buying service- I used it to buy the wife's Sienna minivan. You do the online forms, dealer contacts you and you go in. We found the exact minivan we wanted, they gave us a price -a few hundred dollars over invoice ( the number they showed us was identical to Edmunds). Then, out came the contract and the best part- salesman actually lined out all the BS fees- saying "you don't pay those". It was as good as spending 40+ large on a minivan gets.

Last edited by lasik1; 10-29-2010 at 01:25 PM. Reason: punctuation
Old 10-29-2010, 01:39 PM
  #9  
Senior MemberCaptains Club Member
 
Join Date: Jul 2006
Location: Bayville, NJ
Posts: 1,403
Received 15 Likes on 11 Posts
Default

Was looking to trade 2000 Impala for 2003 Impala, did the online GM thing with the dealer by the office who sold me the 2000, 1st got the we need the mileage on your trade and the 2nd email was "come in", still without a price. I told them to shove it.

2nd dealer near my house immediately gave me a price on the car I wanted, I stopped Saturday morning on the way home from store and bought, had to wait for it to get dusted off, done deal. Don't know if it was the best price around, but it was quick and painless.

2nd dealer did say that they get a lot of kids just busting them requesting on-line quotes all day.
Old 10-29-2010, 01:42 PM
  #10  
Senior Member
 
Join Date: May 2009
Location: North Coast of America
Posts: 7,280
Received 204 Likes on 103 Posts
Default

Originally Posted by Jay A View Post
Do what I do....Go to more than one dealer of the type of vehicle you are looking for. Ask for their best price then use those dealers as leverage against one another. My last truck I saved $2400 going that way!
That is exactly the right way to shop, even through the internet.

I show them exactly what I want and flat out tell them I want their best price and they only get one shot giving it.
Old 10-29-2010, 04:10 PM
  #11  
Senior MemberCaptains Club Member
 
Join Date: Aug 2006
Location: Central Florida
Posts: 8,400
Received 1,008 Likes on 548 Posts
Default

There is a great article on the Edmunds site called "Confessions of a Car Salesman". It is worth a read.
Old 10-29-2010, 04:21 PM
  #12  
Admirals Club Admiral's Club Member
THT sponsor
 
triumphrick's Avatar
 
Join Date: Aug 2008
Location: Masaryktown, Fl
Posts: 19,143
Received 4,924 Likes on 2,180 Posts
Default

Do you have AAA? AAA Southeast has a great auto buyers plan. It will find your vehicle at a participating dealer near you. The prices are below dealer invoice...

http://www.aaasouth.com/automotive/auto_buying.aspx

To answer your question..these guys are all about getting the most from you, from your trade-in that they will try to steal, to the financing, which they use terms like "capital reduction plan" instead of interest rate, to trying to sell you warranty in at least 4 different packages, including one for your tires and wheels. Hardly ANYONE makes it past these pro's without getting hit on something they didn't want..but not me. I have learned to never fall in love with any vehicle I find on a dealers lot....

I don't know if this will show or not...

http://aaasouth.zag.com/configurator...frontPricing=Y
Old 10-29-2010, 07:37 PM
  #13  
Senior MemberCaptains Club Member
 
Join Date: Mar 2003
Location: San Francisco Bay Area
Posts: 8,781
Likes: 0
Received 16 Likes on 12 Posts
Default

Originally Posted by doughnut View Post
Forget the internet as far as buying, if you know the make, model and options you want, contact the Fleet manager of the 2 largest Dealerships in your area, tell him what you want, and ask him or her to fax/email you the invoices on the cars that are closest to your criteria. Find out what incentives apply in your area, and make your offer based on invoice. It is usually quite painless.









Yep, it really is as simple as that!!!
Old 10-29-2010, 10:04 PM
  #14  
Senior MemberCaptains Club Member
 
Join Date: Jul 2002
Location: The great BLUE SEA
Posts: 2,427
Received 258 Likes on 111 Posts
Default

Try buying a Travel Trailer!!! 10 times worse than buying a car or boat.
Old 10-30-2010, 03:35 AM
  #15  
Admirals Club Admiral's Club Member
 
Join Date: Jul 2009
Location: Elizabeth City NC
Posts: 9,947
Received 471 Likes on 299 Posts
Default

Just a funny note.
When you think you'ed really had a trip around the block with a salesman try my job. I have to deal with them all day, every day and they hate us to start with. We take profit right off the top before they ever see us drive on the lot.
Not the first one has ever sent me a Christmas card thanking me for making their job happen. . .......

Last edited by liveaboard74; 10-30-2010 at 04:01 AM.
Old 10-30-2010, 07:07 AM
  #16  
Senior Member
 
Join Date: Sep 2007
Location: Sandwich, Marshvegas, MassHole
Posts: 1,553
Likes: 0
Received 0 Likes on 0 Posts
Default

Most of these online car dealers eventually re-direct you to your local Stealerships...

bottom line...99% will have a unpleasent experience buying a new car.

These crooks will commit to anything online or over the phone buy eventually you'll have to sign the contract and take it up the yazoo..
Old 10-30-2010, 07:18 AM
  #17  
Senior Member
 
Join Date: Aug 2010
Posts: 295
Likes: 0
Received 0 Likes on 0 Posts
Default

Originally Posted by GWcpa View Post
The condensed version:

So was on Edmunds.com, click on the "get offer from local dealer" button. Fill out info and state. Please let me know what color/options you have in stock and your out the door price on each." Clicked the "buying within one week" option.

So the response:

Thanks for your interest in our product and XXXXX XXXX/XXX. My name is XXXX and I'll be your Sales Consultant throughout your buying process.
I see you're interested in a 2011 XXXXX . This is an amazing vehicle. What is your time frame for purchase on the XXXX ? Is there any questions I can answer about the vehicle for you?
What day is good for you to come in and we can discuss what you're looking for in your new 2011 XXXX ?
I would also like to mention that we have a wide variety of Certified Pre-Owned vehicles that may fit your needs.
Please reply or give me a call to set an Appointment.

Remember, any information given or prices quoted are for Internet Specials so make sure to ask for XXXXX when you visit.

++_+_+

Then I get a voice mail to come buy and take a test drive. I didn't respond.

Today I get another email:

Hi GWcpa,
The 2011 XXXX you inquired about is in stock, right now, here at XXXXX xxxxxx. When is the best time for you to come out and test-drive it? Today or tomorrow?
Please let me know if you would like to schedule an appointment or if you have any more questions.

Remember, any information given or prices quoted are for Internet Specials so make sure to ask for XXXXXX when you visit.
Thanks again for giving us the opportunity to earn your business!

********************

I didn't reply but got a phone call that I answered. Guy wants me to come in, tells me another new model for 2011 that I'm interested in (and his dealership is a dealer for) has not been released yet (even though I've read reviews from new owners on Edmunds.com) Told him I don't have 3 hours to kill, don't really care about color but I'm ready to buy and need Prices and what you have in stock. "Well when can you come to take a test drive and we'll make you a deal."

Me: Uh, ok thanks for your time, I have to go.

Less than 5 minutes later I get an e-mail with inventory/options/colors and pricing of $500 over invoice for any model in stock. Why the hell could I not have just been sent this in the first place?!!!!! Now after my covnerstation I don't feel like any more hassle. I'll sell my current car and wait another month for a better deal.


car salesmen are so brutal. if i want to know what a new car costs i look on ebay or check out autotrader and i dont give my info to anyone. theyll crush your phone and email if you do
Old 10-30-2010, 07:27 AM
  #18  
Senior MemberCaptains Club Member
 
Join Date: Aug 2004
Posts: 9,658
Likes: 0
Received 854 Likes on 532 Posts
Default

Originally Posted by GWcpa View Post
The condensed version:

So was on Edmunds.com, click on the "get offer from local dealer" button. Fill out info and state. Please let me know what color/options you have in stock and your out the door price on each." Clicked the "buying within one week" option.

So the response:

Thanks for your interest in our product and XXXXX XXXX/XXX. My name is XXXX and I'll be your Sales Consultant throughout your buying process.
I see you're interested in a 2011 XXXXX . This is an amazing vehicle. What is your time frame for purchase on the XXXX ? Is there any questions I can answer about the vehicle for you?
What day is good for you to come in and we can discuss what you're looking for in your new 2011 XXXX ?
I would also like to mention that we have a wide variety of Certified Pre-Owned vehicles that may fit your needs.
Please reply or give me a call to set an Appointment.

Remember, any information given or prices quoted are for Internet Specials so make sure to ask for XXXXX when you visit.

++_+_+

Then I get a voice mail to come buy and take a test drive. I didn't respond.

Today I get another email:

Hi GWcpa,
The 2011 XXXX you inquired about is in stock, right now, here at XXXXX xxxxxx. When is the best time for you to come out and test-drive it? Today or tomorrow?
Please let me know if you would like to schedule an appointment or if you have any more questions.

Remember, any information given or prices quoted are for Internet Specials so make sure to ask for XXXXXX when you visit.
Thanks again for giving us the opportunity to earn your business!

********************

I didn't reply but got a phone call that I answered. Guy wants me to come in, tells me another new model for 2011 that I'm interested in (and his dealership is a dealer for) has not been released yet (even though I've read reviews from new owners on Edmunds.com) Told him I don't have 3 hours to kill, don't really care about color but I'm ready to buy and need Prices and what you have in stock. "Well when can you come to take a test drive and we'll make you a deal."

Me: Uh, ok thanks for your time, I have to go.

Less than 5 minutes later I get an e-mail with inventory/options/colors and pricing of $500 over invoice for any model in stock. Why the hell could I not have just been sent this in the first place?!!!!! Now after my covnerstation I don't feel like any more hassle. I'll sell my current car and wait another month for a better deal.

Nobody is going to be able to make a deal with your commitment/promises to buy over the internet.

Why don't you show up with your check book and make a deal?

You are not a serious buyer e-mailing back and forth. They know you are waisting thier time.

I'm not in the business.

Would you do what you want selling your boat?
Old 10-30-2010, 08:25 AM
  #19  
Senior MemberCaptains Club Member
 
Join Date: Mar 2003
Location: San Francisco Bay Area
Posts: 8,781
Likes: 0
Received 16 Likes on 12 Posts
Default

Originally Posted by Smitty777 View Post
Try buying a Travel Trailer!!! 10 times worse than buying a car or boat.









Hey Smitty, I haven't seen you in a while!

So did you buy a travel trailer? I remember your thread about the purchase of an RV...

And yeah, at least the car dealers have to post an MSRP (Monroney sticker). RV dealers are like boat dealers. They can throw any price they want on the side of an RV and call it "List" or whatever the catch word of the day is...

It makes the buying "game" a whole lot tougher...

It seems that when car salesmen get fired from their dalership, they go to boat and RV dealers looking for a job. And they get one!!!
Old 10-30-2010, 08:53 AM
  #20  
Senior MemberCaptains Club Member
 
Join Date: Mar 2008
Location: NoneYa
Posts: 4,509
Likes: 0
Received 10 Likes on 4 Posts
Default

I have been in the business for 40 years. When I read threads like this I try hard not to comment. But sometimes it is a moth drawn to a candle for me. If it is all about price and not quality I have no problem. But I cannot understand how you could possibly purchase a vehicle and not drive the thing. I don't buy shoes over the Internet because they just never fit. I would never purchase a vehicle without driving the product. At some point you are going to have to go into a store to do the paper work. Everyone equates going to a dealership as going to the dentist. I wonder why? Most feel that they are going to be the deal of the day or the salesperson is going to win the "baby seal" award. You know for clubbing the customer so hard and make so much money on the customer. Well the mark ups are not what they were in the past. The new Cruze has very low mark up. If you paid list the most is going to be $800. Hell no one pays list. I have found that the people who get the best deal always feel that there is some mysterious way for a dealership to make $10,000 on a $12,000 vehicle. We don't. The store I run is one of the top Chevrolet dealerships in the country. Our "doc fee" is $49. Whew that is a ton of money to keep the records for 7 years.
If someone wants to buy a vehicle do you think that the dealer does not want to sell it?

You know there are distressed vehicles on the dealers lot. New vehicles for whatever reason have not sold. If you don't come in and let me show you these products and tell you I may stretch $500 to $1000 on your trade how will you know? Is it so bad to walk into a store and have someone say "may I help you"? Only two answers yes or no. I have taken deals that make no sense to anyone just to show a salesperson I will take a deal. I will take a deal to start the day I will take a deal to pad my count for the day. Hell show me some daylight and you bought a car. If you walk out of my store without purchasing your wants cannot be met. IE I can't see a way to make the number work for you or me. Do you think we walk customers out of the store on a "deal"? That is brain dead in my mind. People who fear purchasing a vehicle are not very confident in their own negotiation skills. Everything that you need to know on ANY vehicle is on the Internet. All the costs are right there for you to see. Yet someone comes in and offers $2000 under. Sure they are dreaming but when they don't get the dream they want to dig in. Stay flexible and you will get your deal. I cannot tell you how many times people leave any store and pay more somewhere else because of pride. How do I know this? Simple I ask to see the deal they got at another store and pay them $100 to see the paperwork. Do you know how many people have taken me up on that? Zero.

I read here that the op contacted the dealership via the Internet. Good. That is why there is an Internet department times change. Still going to have to go in and get your trade looked at. No one buys a vehicle not even a dealer without looking at it. Unless it is a $500 car. If your vehicle has value it has to be looked at. The Internet has Kelly Blue book for you to look up your value of yous. So you know what yours is worth and what mine costs can it get any easier? Of course people think what they have is better than the book sometimes it is. Sometimes Kelly runs about 2 months behind the market. Take January for instance. Vehicles go down in November and December but go up in January. So Kelly is going to be low on yours. You walk out and we give you more you are happy. You come in December and you are going to be not so happy.

There are many variables in the "stealership". But one thing to remember they are one of the few business that take you unwanted vehicle in on trade and try and do something with it. I could go on and on but I am sure I have given people enough to think about.


From my secrets of a new, used, F&I, service, and parts person. Yes I worked in all the Departments. I am not a retired ex salesperson who is trying to make a buck selling books because they did not make it selling product.(another one of my rants)

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -

Copyright © 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.