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Need advice on how to get my $2000 deposit back from a greenbrook nj boat dealer?

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Need advice on how to get my $2000 deposit back from a greenbrook nj boat dealer?

Old 05-24-2010, 06:18 AM
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Question Need advice on how to get my $2000 deposit back from a greenbrook nj boat dealer?

Put a. Deposit on a used robalo with a Greenbrook NJ boat dealer.I have nothing but problems. Seatrial numerous issues over heated outboard.among other things . They want a copy of the survey but I have been told to watch out they been know to keep deposits any advice would be helpfull.
Thanks Scooter75nj

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Old 05-24-2010, 06:22 AM
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Is the dealer D&R?
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Old 05-24-2010, 06:33 AM
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I'd start by asking.
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Old 05-24-2010, 06:44 AM
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Depends what you signed?
As stated above, ask/ demand for it back.
Them asking for the survey is a stall tactic, or a bargaining tool.
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Old 05-24-2010, 07:48 AM
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Go in there and demand it when there are other potential customers in the showroom.
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Old 05-24-2010, 08:08 AM
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Originally Posted by Cmann View Post
Depends what you signed?
As stated above, ask/ demand for it back.
Them asking for the survey is a stall tactic, or a bargaining tool.
Its not a very good stall tactic anymore sense the invention of the fax, scan/email, etc... and they have it in seconds.
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Old 05-24-2010, 10:11 AM
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Don't share information that you paid to obtain. Not only will they be able to use it with the next person, but they can glean information from it that could be used to refute your reasons for wanting to cancel the contract.
Wording in the contract could work against you, so don't give them that opportunity.
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Old 05-24-2010, 10:27 AM
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Originally Posted by bamaboy473 View Post
Don't share information that you paid to obtain. Not only will they be able to use it with the next person, but they can glean information from it that could be used to refute your reasons for wanting to cancel the contract.
Wording in the contract could work against you, so don't give them that opportunity.
Agreed, dont give it to them... You should have put wording in your deposit contract that states something about the vessel passing a survey.
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Old 05-24-2010, 10:45 AM
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Originally Posted by Cracker View Post
Agreed, dont give it to them... You should have put wording in your deposit contract that states something about the vessel passing a survey.

X2 Consider wording that says, "...Contract is void and all deposits monies returned within 3 business days if Buyer does not accept results of a survey."

That gives you 100% control over the contract without your having to prove that the survey was good or not good. You could even get a decent survey, but decide to don't want the boat anymore and your deposit would have to be refunded.
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Old 05-24-2010, 11:12 AM
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Originally Posted by fishingfun View Post
I'd start by asking.
I'm going with this advice here.
Be NICE when you start. If you have not asked why are you already expecting trouble?
I am hoping that when the issues showed up on the survey and sea trials you didnt do something stupid like call and start going off on them did you?
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Old 05-24-2010, 11:18 AM
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If their isn't any wording that says your deposit will be returned you may be screwed. I imagine some contracts say that and others that just release you from your obligation to buy the boat. I would think a reputable dealer would give you back your deposit due to legitamate issues during the sea trial. This guy may not be reputable. Always be very careful when reading the wording in any contract that you sign. Because you are buying a used boat from him I don't think you can get any help from the manufacturer preasuring him to represent their product in a possitive light.

I would ask him for your money back and act like you are dissapointed that you can't move forward with the contract. It sounds like there may be more than $2000 worth of problems that you only found part of on your sea trial. You certainly don't want to buy a money pit unless this boat was really really cheap.
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Old 05-24-2010, 01:15 PM
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scooter, not sure here, but doesn't n.j. have a "good faith" clause? i'd double check. i'm sure there's a place you can find buyer's rights.
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Old 05-24-2010, 02:58 PM
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Originally Posted by fishingfun View Post
Its not a very good stall tactic anymore sense the invention of the fax, scan/email, etc... and they have it in seconds.
Sure it is....they'll need to first get it....fax out of paper, never rec'd in email...that'll buy them a day or so.
You hand delv' it. Now they will have to review it w/ someone....another day to a week depending on whom they need to review it with.
Not hard to hold someone's money.
Use a credit card and problem solved.
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Old 05-24-2010, 05:27 PM
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I bought my first boat from D&R. That was about a dozen years ago but they were pretty good back then. I only had 1 issue. I found a hole worn through the canvas top. I called them about it and they said have it repaired any where I want and send them the bill. They reimbursed me very quickly, granted is was only about $100.

I would be nice and explain the problems found during the survey.
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Old 05-24-2010, 09:45 PM
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Why are you even trying to do business with a dealer who has a reputation for not returning deposits?

Seems to me like you started everything off on the wrong foot. You know simple things, like- honest dealer.

Tell'em the boat failed the survey and you want your money back.
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Old 05-25-2010, 05:34 AM
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Originally Posted by Cmann View Post
Depends what you signed?
As stated above, ask/ demand for it back.
Them asking for the survey is a stall tactic, or a bargaining tool.
As Cmann asked what did you sign if anything?
Definately ask for it back.
They did not pay for the survey and have no rights to it.
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Old 05-25-2010, 07:09 AM
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Originally Posted by twentynine View Post
Why are you even trying to do business with a dealer who has a reputation for not returning deposits?

Seems to me like you started everything off on the wrong foot. You know simple things, like- honest dealer.
.
Considering that the OP has 3 posts and his statement, I have been told to watch out they been know to keep deposits any advice would be helpful. seems to have been learned after the fact, let's hope he gets back with us and posts what the contract said about deposits and terms of sale.

While it sounds like the dealer's putting the screws to him, we don't know that the dealer didn't fully explain the terms (maybe a Non-Refundable deposit to hold the boat off the market?) in the first place. If somebody went into a deal with eyes wide open and then decides to back out, then the dealer isn't as much to blame as it might seem.

We need the OP or the dealer to add to this story.
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Old 05-25-2010, 08:20 AM
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Happened to me with a used boat dealer (consignment shop?) who has been around a long time in pompano beach. Liked the boat but the engine wasn't running right at all. I think we tried to seatrial it that first visit, but it wouldn't stay running or ?? something was out of whack. Left a $500 deposit, as I was going on a week vacation the next day, and told them when I got back if everything was right with the motor I'd take it. The form I signed said "deposit refundable after sea trial." The check I left I wrote "refundable deposit." The owner of the shop personally assured me the deposit was refundable if I wasn't completely satisfied with the way the boat performed.

Well a week goes by, I come back - the boat is absolutely filthy with greasy hand prints all over the transom and motor. The battery is dead when he goes to start it on the hose. I am there probably 45-60 mins waiting for them to charge it, hook up the trailer, etc. We take it on another sea trial (boat ramp is right down the road) and the motor won't break 4800 rpm, lots of little issues, just a really bad experience overall and obviously they hadn't bothered to check their work.

I politely decline the boat and ask for my deposit back, and suddenly the owner isn't there, it's a big hassle, why was I wasting their time if I wasn't serious about buying, they just spent $$$ that week on getting the boat ready for me, they took the boat off the market during the boat show and I cost them all these sales, etc, etc.

Took a good week of hassling them to get them to cough it up. The owner actually stumbled across my check in a pile of papers while I was arguing with him and said "oh, well since I didn't cash it that's different, I guess you can have it back."
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Old 05-25-2010, 09:02 AM
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The owner works in the building, present yourself well and ask nicely. The more of a hassel the more they will want to stick it to you. If you give them a disappointed appearance they will try to sell you on another boat. I've dealt with them prior and were not terrible to deal with. As everyone says always put refundable in your memo section of the check, when they endorse it they agree to terms
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Old 05-25-2010, 08:08 PM
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D&R is the only used boat retailer I know of in Greenbrook. I didn't like them when I first looked into finding an adult boat and I never went back, they just seemed shady to me. Would not let me sea trial, only start with muffs on. BS went elsewhere!
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