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Sears Sucks or Sears Cool

Old 05-10-2010, 01:38 PM
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Default Sears Sucks or Sears Cool

I want to buy a set of craftsman hands tool.

While searching online at www.sears.com. I found what I wanted. I printed the ad and went to my local sears store (6 miles one way) only to find out that the item I wanted CAN NOT be had for the online sales price. The online price is only good at a "sear outlet store" and not at a "sears retail store." WTF. Both sears store carry the exact same item (same upc) - brand new sealed in the box (I am NOT talking about refurbish/dent/ding/demo merchandise).

Now I have to drive 30 miles on way to get my tools at the sale price. The savings is $55 (55% saving). I did not make it a priority to pickup the tools immediately. However I will put it on the back burner until whenever I get another errand around that areas of town to kill two errands with one trip.


The real question.
Should I be upset because sears (retail) refuse to honor sears (outlet) on the exact same item. Bait n switch tatics.
or
Should I be happy that there was an outlet option to allow me to save $55 (55% off retail) on the exact item.

Last edited by UaVaj; 05-11-2010 at 10:46 AM.
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Old 05-10-2010, 02:45 PM
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Sears has started selling Craftsman tools to other outlets, like ACE hardware.
Not confirmed, but Beware reduced quality.
Even though it all comes from China, you get what you pay for and inspect, the factories will make whatever you want, but you still have to watch them.
A signed contract is a western world concept, as in we have a contract, fulfill it.
Over there, a contract signed immeadiately opens up new negotiations, and reduced costs( for them)
Imagine ordering a million Oscilating fans spec. with 6 ft cords.
They take two inches off each cord.
and use a cheaper switch.
Thin the fan blades plastic.
If ***mart notices, they say, ahhh cord no spec from base or switch............
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Old 05-10-2010, 03:40 PM
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I've been done with Sears for 5 years now. Their quality is not what it used to be and their sales tactics have been going south for years (Sears is Sears, they should honor it regardlass of the location).
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Old 05-10-2010, 03:40 PM
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Most Sears stores are franchised and many are not obligated to honor certain sales policies.
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Old 05-10-2010, 03:46 PM
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Too bad you have to be a real smart shoppper these days - the days of relying on the store name or brand name are apparantly gone. People without a computer are screwed. I heard that they also have a new supplier for their lawn tactors and they are cheaper - has anyone heard that.
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Old 05-11-2010, 06:03 AM
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Forty years ago I practically outfitted the whole house with Sears Roebuck stuff (appliances,yard tools, hand tools, some clothes, etc). Now............nothing except a Craftsman tool under warranty. Sears time has come and gone, just like the old catalog.
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Old 05-11-2010, 06:13 AM
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Originally Posted by racencase View Post
Most Sears stores are franchised and many are not obligated to honor certain sales policies.
Not sure where you read that but I'm about 99.99% sure its wrong.
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Old 05-11-2010, 06:18 AM
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I'l give Sears a 50/50 after my trip there last week. The wife got me a Kenmore grill (The kenmore grill I have now is over ten years old and was great) when I was putting it together I noticed it seemed cheap. I then got to the part where the wated me to us 3/8 screwws to hold it together. I decided that not right and tried to get it all back into the box. I took it back and they only asked whay and when I said it was a cheap grill they just said ok and gave me my our money back. Not sure if sears has just decided to go cheap or they are being forced to from their competition.
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Old 05-11-2010, 06:49 AM
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Service is slow even when empty!
That being said I am very happy with my
Craftsman 19 volt 5 piece set, wet/dry vac
5 piece gas trimmer edger set and new tires!
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Old 05-11-2010, 08:48 AM
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Originally Posted by fishingfun View Post
Not sure where you read that but I'm about 99.99% sure its wrong.
You can start here. Pick one. Our local store closed recently.....we knew the folks that owned it and my BNL looked into buying their franchise.
http://www.franchiseopportunities.co...own_Stores.htm
http://www.score.org/sears_franchise.html
http://www.usfranchisenews.com/artic...s_20050701805/
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Old 05-11-2010, 08:53 AM
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Originally Posted by racencase View Post
You can start here. Pick one. Our local store closed recently.....we knew the folks that owned it and my BNL looked into buying their franchise.
http://www.franchiseopportunities.co...own_Stores.htm
http://www.score.org/sears_franchise.html
http://www.usfranchisenews.com/artic...s_20050701805/
You know when I made that post I was thinking about those smaller stores they have in small towns. Thanks for the info.
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Old 05-11-2010, 09:08 AM
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Just remember; Sears is now a rebranded K-mart.

Enough said....
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Old 05-11-2010, 09:11 AM
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You're welcome I didn't know that until a few years back when I bought a PC monitor at a Sears mall store in Morristown, Tn. They did not have it in stock and said they would call me when it was delivered. I came home and got the bright idea to call Sears in Johnson City, Tn. and they had it in stock. I thanked them, hopped in the truck to go get my monitor. When I got there with my reciept they said nope, you didn't buy that from us. The Morristown store is owned by another company. I said but they are both Sears and he replied, only in name..................so I waited a day of two and got my monitor.
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Old 05-11-2010, 09:14 AM
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You will VERY QUICKLY learn that 90% of the items in "stock" at the "Sears Outlet" are not really in stock - or, if in stock, are damaged even when the "listing" shows it as not being damaged.

The moral of the story?

Use Sears for things like:
Tape measures
Garden hoses
and other things with a no-haggle lifetime warranty that break all the time. Their hand-tools are average... the way to go there is wait for the "sets" to go on half price and then stack some Bing money and a coupon. You can often pick up the 200+ piece too set for $89 (normally $249).

Just watch fatwallet.com for deals.

Good Luck,
Pete
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Old 05-11-2010, 09:50 AM
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I always thank my lucky stars that stores like KMart and Sears still exist, no matter how bad they might be as once they go, and there is less competition, when you go and see what WalMart and Target have, you might beg for a Sears or Kmart.

I'm glad to still be able to walk in either of those 2 stores and see what they have in real life. Shopping online is good as is saving some money, but to have the store to walk around in is still a good thing.
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Old 05-11-2010, 01:38 PM
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Keep in mind that KMart and Sears ARE the same company.
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Old 05-12-2010, 08:59 AM
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While buying a HD TV, I had the young man try and sell me a extended warranty from them, and what he was telling me was much BS. I know because electronic components were part of my job in real live, he did not know that. Any way it was toooooooo expensive compared to other dealers, I have no problem buying a extended warranty of some expensive things but the sell pitch was too much so I do not stop there anymore at least for electronics.
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Old 05-12-2010, 11:14 AM
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Sears has been pulling that kind of crap for years. I do not shop at Sears anymore.
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