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Need help from a computer expert

Old 01-12-2010, 06:40 AM
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Default Need help from a computer expert

Have a Gateway Laptop, model M-1625, running windows vista. Lets just say I have been less than impressed with it from the begining. For the last several months it randomly has the screen go out. It goes to a black screen, and the i have to restart the computer to get it to work again. The screen doesn't not go pitch black thought, it looks like it still has power to it, but almost like the screen when you first turn the computer on or when it forst goes into screen saver mode before any of the graphics show up (not sure if that makes sense)

It is really annoying because if I am in the middle of something I lose what I am working on. any thoughts before I throw this computer out the window. This started several months after I had the mother board replaced under warranty, however it is no longer in warranty. Also, I have already completed a full restore of the computer and it still does the same thing
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Old 01-12-2010, 06:52 AM
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It could be your video card is going for a Pfffffft. ?
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Old 01-12-2010, 07:33 AM
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Are you using the latest video card driver? Sounds like it may be a driver issue.
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Old 01-12-2010, 07:34 AM
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It sounds as if it is indeed a hardware issue. It could be in your power management console and how you have it set up to hibernate, but I believe it is hardware related. I would contact Gateway or whoever you bought it from.
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Old 01-12-2010, 07:34 AM
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Goto your start button
Click on control panel
Click on power options
Set then to what you want, they can be set so that the system nevers goes off, but this will use more battery if you are not plugged in.
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Old 01-12-2010, 07:35 AM
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Also goto gateways website, click on support and drivers, one good thing about their website is they will automatically scan your computer to see if you have the latest driver.
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Old 01-12-2010, 10:19 AM
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thanks for the help. i will try the updates and setting changes and see what happens. How hard and expensive is it to replace the graphics card?

I got the computer from best buy but the geeksquad has been no help at all. unless you buy their extended warranty they really don't want to help. And last time i sent the computer off to gateway under warranty they had it for almost a month and half and when I got it back it was completely dead and had to be sent off again to have the motherboard replaced. Can't go without the computer for that long. It what i use for work
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Old 01-12-2010, 10:25 AM
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That unit has integrated graphics (built into motherboard). So it cannot be replaced on its own.
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Old 01-12-2010, 10:42 AM
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Originally Posted by paulyjsob View Post
That unit has integrated graphics (built into motherboard). So it cannot be replaced on its own.
I'd be leaning towards that as well, but I've never worked on laptops so I don't know.
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Old 01-12-2010, 04:31 PM
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If your not familiar with laptops and you use it for work, you dont want to even think about cracking it open. No offense but its possible to miss a screw or two and break something you dont want to break.
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Old 01-13-2010, 07:35 AM
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no luck with anything so far. It is still doing it. I can tell you this will be the last Gateway I ever own.
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Old 01-13-2010, 08:00 AM
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Is it still under warrenty? Call gateway, they are getting their butts kicked in the pc business, tell them you are getting ready to order a Dell if they can't help you? Worth a shot.
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Old 01-13-2010, 01:02 PM
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It is time for a "food chain" letter.
Start with the ceo's of Gateway and Best buy.
Tell them about your problems with the laptop and your resolve to take your business elsewhere, tell everyone you know about your problems with the 2 companies and file a complaint with your local media dude. They may not care but if you can identify and copy the regional managers down to the store level someone in the food chain will care and then something will happen. Good luck.
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Old 01-15-2010, 09:12 AM
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i turned the screensaver off and set the power settings to never turn off and the problem appears to be solved for now. guess its a software issue but I am surprised the system restore didn't fix the issue.
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Old 01-15-2010, 09:15 AM
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That sounds like a driver failure. turn on some music and see if it plays while its blank screened so you know if you've got a whole system crash, or just the video driver crashing, or if it is perhaps a hardware failure
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Old 01-15-2010, 09:35 AM
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These PC horror stories never end!
I've had my Mac for a year now and
not a hiccup! I'll never go back to a pc again!
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