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"Boats Net" ripoff rant

Old 07-22-2009, 04:20 AM
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I am really steamed at "Boats Net, Central Florida Yamaha" in Lake Placid FL.

The poppit valve cover on my 300 HPDI was totally corroded away, and the mating surface on the exhaust cover plate was corroded too. I got online, found the parts I needed and placed an order with them. I very, very specifically chose a vender that listed UPS as one of the ways they ship. I specified UPS, and the instructions to call and notify me when the parts arrived. No problem. I got a confirmation email on the order, and a copy of the invoice. On the invoice, it says the shipping method is UPS and they charged me $ 61.95 for freight. It also says that I requested Saturday delivery, which I did not do. Never even mentioned it, but that's immaterial. Other than it's something 'wrong' already.

So I wait on the parts. Should take about three days. Maybe four. I had some Land Rover stuff shipped UPS from England on the same day.

Four days later, the stuff from England shows up at UPS, and it works like clockwork. They deliver, I pay by personal check.

But no Boats Net Central Florida Yamaha parts. By Friday, I am re-examining the shipping stuff, and yeah, it says UPS, and they give me a tracking number link to "plug into my browser". Well, I decide to try this, and am expecting to see the UPS tracking site. But no.

I get a US Postal Service Site, and they say they have no knowledge of that tracking number. POSTAL SERVICE?? this is absolutely the last method of shipment we would use here. This country has a small post office with PO Boxes. That's it. There is NO mail delivery. There are no mailmen. There are no house numbers, or street names in most cases. We have had Christmas cards take four months to get to our PO Box from the USA, 600 miles away. Letters routinely go from the US to Frankfurt Germany, to Iceland, and then back to the US, and then (the ones we actually receive) some make it here.

I figured this little three pound box of Yamaha parts was history. So I called their customer service number. The lady says that they shipped it Priority Mail. I asked WHY??? Since I specified UPS? She couldn't answer that, but said she would check with her supervisor and get back to me. Took my phone number. Said she couldn't do anything for ten days, if the parts didn't show up.

I am livid at this point. Ten days? And then what, another order that will take another four days assuming that they use UPS like I specified this time?

Well, She doesn't call me back. Of course. Hopes I will go away. They also do not reply to two emails on the subject.

Then, on Monday, surprise of surprises, we get a call from the local Post Office and there is a package for me! There is no delivery address, and Boats Net put a ficticious postal code on the package, but somehow, someone sent it to the right town, and the post office people here looked up my name in the phone book. No kidding.

So, I am so happy to have the parts ( 12 days later) that I decide to just forget about the shipping screw up at Boats Net, and do it different next time.

So heres the drill, I drive to the Post Office, and they want 33% customs import duty. I tell them that's wrong, boat parts are only 11%. They don't believe me. The Customs officer assigned to the Post Office informs me that she has been with the Customs Dept. for 11 years, and she ALWAYS charges 33%. I ask her to call the Customs Dept. headquarters and ask them. She suggests that if I want to pursue that, it's up to me.

So, in a howling rainstorm with no top on the Land rover, I drive over to Customs. I stand in line, dripping wet, for half an hour, and finally get to talk to a Customs Officer. She calls another Customs Officer. The second Customs Officer goes to talk to a Supervisor. 45 minutes later, I have my answer, YES boat parts are 11% duty. I knew that. That's why I am here. Sigh.

So I ask them to call the Post Office and tell their employee there the story. They do. I can now go back to the Post Office, pay $21 duty instead of $ 62 duty. So, I saved $ 40. I am a cheap SOB when it comes to paying government taxes. especially when they are that wrong.

So, I get home, and thinking about the freight costs that Central Florida Yamaha/Boats Net charged me ($ 61.95) I look at the paperwork that came with the mailed parts. It's clearly stated, the charges for Postage and Fees is $ 46.46. I am really POd now. Not only did Boats Net not follow my instructions to ship UPS, they shipped US Postal Service and CHARGED ME for UPS prices! I paid for three day shipping, and UPS delivery, and got the whole Post Office thing instead.

So I send another email yesterday to Boats Net, and expect basically an apology and credit to my charge card. But no. I get a completely FALSE reply that the shipping method was specified in their email to me.

Well, thats total BS. An outright Friggen LIE. Their paperwork shows UPS and they charged for UPS.

They mailed it. The ripped me off for $ 15, and it took me twelve days to get the parts.

Okay. rant over.

Bottom line, BOATS NET/Central Florida Yamaha will rip you off, and then tell you tough luck.

I suggest you buy your parts someplace else. I will.
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Old 07-22-2009, 04:30 AM
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Glad you got your parts, that was a shot in the dark,

Also kinda surprised the customs office didn't put the "closed" sign up, after you stood on line for half hour!
Doubly surprised the customs office called the post office.

Your post office stories are legendary here.
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Old 07-22-2009, 04:48 AM
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We were totally blown away when the 'land line' phone in the house rang, and La Gringa answered, and it was the Post Office. We only even have a land line because we need it for internet. We use cell phones. But the land line phone number is the one listed in the phone book here. They took the trouble to look up my last name in the phone book, and that's not hard. We are the only people in the nation with this last name. Good bet they found us.

I think they are so unaccustomed to having people use them to try to receive packages that they must have fallen all over themselves to deal with this. They get a lot of criticism, as being basically non-functional, and here was a chance to actually do their job. And they did.

Then I spoiled the glow for them by arguing with the Customs agent at the post office about the correct duty, and made it worse by being right about it. I tried to soften it, when I went back to get my package, by saying "Oh, this probably never came up before in the eleven years you have been here". She didn't like that, either.

I consider it some kind of minor miracle that the box of parts actually made it here in a week and a half. We had a post card from one of the kids in Peru take six months to get here. Cards and letters from the US typically take from two to four months. Two CDs from Australia took almost a year, when we first got here and did not know any better.

Captain Roddy Hayes sent me some of his lures from NZ to try out. Guess what. They never arrived. That's been something like two or three years ago, now.
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Old 07-22-2009, 05:12 AM
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As appealing as island life, any island life appears, there's no where on earth that's like the good 'ol USA....glad you got your parts, and have you considered calling your credit card company and challenging the bill?
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Old 07-22-2009, 05:17 AM
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Next time you need Yamaha parts call Andy he is a sponsor here offers great advice fair prices on his parts and he WILL NOT I repeat he will not cheat you.
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Old 07-22-2009, 05:27 AM
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Before using Andy, I had used used them. Found their prices to be low and I did get my genuine Yamaha parts....
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Old 07-22-2009, 05:49 AM
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Just an observation here, not a defense plea for BN. In our office, a few times in the past, "UPS" has been confused with "USPS". I know, its crazy, but I have seen this mistake in person more than once. It seems that same mistake may have started this whole mess?

Glad you got your parts.

Last edited by onejacker; 07-22-2009 at 10:00 AM. Reason: spelling
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Old 07-22-2009, 06:32 AM
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Well, that's what I figured happened. And I was willing to let it go, because I was so glad to get the parts. I'm sitting here now waiting to see if it's going to rain ( theres a Tropcial Depression going over us just now) some more before I head down to the boat to install them.

But when I wrote them to point out that they charged me for UPS delivery, and mailed it instead, I got a real attitude email back from them. I wrote them and told them about a hundred thousand US boaters would know about it via the internet.

I also told them I thought it would end up costing them more than the fifteen bucks they screwed me out of.

As for reporting them to the credit card company, I am leery to do it. Lately, the CC company will cancel a card and issue a new one at the first sign of crookedness from a vendor. It's happened to us twice in the past six months. Pain in the butt, because we have services ( sat tv for example) that bill the card monthly, and we have to go through a hassle, waiting for another card to be Fed Ex'd to us, changing the numbers, etc. I would rather just tell you guys about this so you can decide whether you want to buy your parts from them or from someone else.

I didn't even think about Andy at SIM. He's up in Michigan or someplace, and these guys are in Florida. NORMALLY Florida based stuff gets here quickest. I won't make that mistake again. I would pay higher prices for a vendor who would ship stuff the way I told them to ship it, and who would not rip me off on the freight charges later.

As for this being a reason to live in the USA.....are you nuts? this is just normal hassle in a third world country.

We talk about where in the US we would go if we had to return for some reason. And couldn't move to Panama or Costa Rica, etc. We have a hard time thinking of a US town we would want to live in. It's sad. We like the Rockies, of course, but I can't live someplace like that year round. La Gringa likes the idea of North Carolina, and I admit, that might work for us. Outer Banks, maybe? South Texas coast? Its a tough call.
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Old 07-22-2009, 07:20 AM
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you can't fix the big boat, the posts with Low Cay are the best!
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Old 07-22-2009, 07:28 AM
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I must fix the big boat. We need to go replace some water filter equipment on Pine Cay, and that's fourteen miles round trip from the nearest point of this island where we could launch Low Cay. It would be an adventure, I guess, but I gotta get the Contender going!

Somewhere out there is a fish that wants my cedar plug...
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Old 07-22-2009, 09:44 AM
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Originally Posted by mcc113 View Post
you can't fix the big boat, the posts with Low Cay are the best!

Ah, you mean stuff like this?

Chasing Nurse Sharks


thats from Saturday's trip in Low Cay.
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Old 07-22-2009, 10:12 AM
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I would be collecting unemployment if I even once performed as poorly as those mentally challenged idiots working at Boats Nets did.
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Old 07-22-2009, 11:39 AM
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^ exactly what I meant Gringo!

Your situation with the shipping being a scam (even though, by an act of God it worked out) isn't lost on us that know of the trouble it is getting things to the islands.. mostly through your education on Blog and here through the past years.

Oh, and that way you found to get "some" rust off of metal by leaving it overnight was awesome, I'm gonna have to try it!

Goodluck with all the DIY.
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Old 07-27-2009, 05:02 AM
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That was something someone posted online, 11Andy11 I think it was. It works great!

Just be sure to clip the negative battery lead to the piece you want the rust off of. The other piece, the sacrifical hunk, is going to get eaten up.

As a side benefit, there is something about that bucket of water with the iron in it that attracts wasps, and they fall in and drown. I ain't kidding. I quit estimating how many wasps this process killed after about fifty or so. I bet if I go down there this morning, there will be another dozen dead yellowjackets in the bucket overnight.

I would guess it's killed well over a hundred in the week I have been doing this to clean rust.

I keep meaning to pick up some Draino, because the article said that using Draino to make the water conductive also helps clean the grease off the metal. The chemical you put in really doesn't matter, it's just so the current flows at max. It's the electricity that does the cleaning.
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Old 07-27-2009, 05:34 AM
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Originally Posted by Capt Jack Sparrow View Post
As there's no where on earth that's like the good 'ol USA....
How many guns do you own? And where is it that you feel safe enough to go without a gun?
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Old 07-27-2009, 05:38 AM
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That's generally what brianwashed US people who have never lived anywhere else will tell you. We're convinced that the rest of the world wants to be just like us.

Guess what. They don't.

The thing is, if you stay in one place, you only see the ones that DO. After a while, you think that's what the rest of the world is like.

And it isn't.
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Old 07-27-2009, 05:43 AM
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You've got that right!
It's as if they can't see the forest for the trees.... .
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