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Direct TV question

Old 03-18-2009, 03:46 AM
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Default Direct TV question

I need some help for the Admiral, mine like a lot of yours watches American Idol.

The last couple of times it has been on it seems as though our tv reception is having a little trouble, we see some green spots/bars on the tv off and on and it is like it is cutting out.

I kid you not this only seems to happen on the live segements when they are singing and nothing else(yea I know the jokes are coming)

Seriously what would cause this, we do not notice it on any other tv programs, it is almost like the tv does when you have a heavy thunder storm around.

It is HD Direct tv on the tv in the den, not sure if that makes a difference, if it does it next time it is on I will check the tv in the bedroom.
Old 03-18-2009, 04:14 AM
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Now I don't know TV repair, but I'd be inclinded to say your TV has some issues. Time to look into the warantee.

Did you see that Alan Lambert kid sing last night? HOLLY COW can that guy sing!!!
Old 03-18-2009, 05:36 AM
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sometimes this is caused by somting blocking the dishes reception ie. a tree
Old 03-18-2009, 05:44 AM
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I think it was in the broadcast, I noticed it.
Old 03-18-2009, 07:20 AM
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I work for DTV.

Is the TV in bedroom HD?
What is the model # of the HD receiver?
Have had any service/upgrades done on your system recently?
Are there any other live shows that do this?
Do you know how to get to the signal strenth screen (the one with all the transponers and their associated level?
Does your dish (if not on pole) have two support arms coming off at a 45 degree angle? How long has the HD dish been installed? If on a pole is it set in concrete?

I will email tech department and see if this is a known issue on this broadcast
Old 03-18-2009, 07:20 AM
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Originally Posted by ladyjane View Post
sometimes this is caused by somting blocking the dishes reception ie. a tree
That's the problem with mine and it's only on the local channels. Every other channel works fine.
Old 03-18-2009, 07:41 AM
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if trees were blocking it would be all channels or at least a good chunk of them depending on what sats your particular dish is pointing to.

Many local channels around the country have equipment issues that are having issues with compatibility with ours. I have voice issues with one of my locals only.


I have not found anything about American Idol in particular, lots of known issues with sound/freezframe on locals.
Old 03-18-2009, 08:35 AM
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Originally Posted by redneck joe View Post
if trees were blocking it would be all channels or at least a good chunk of them depending on what sats your particular dish is pointing to.

Many local channels around the country have equipment issues that are having issues with compatibility with ours. I have voice issues with one of my locals only.


I have not found anything about American Idol in particular, lots of known issues with sound/freezframe on locals.
Thanks for the clarification. This is what I thought too but the tech that came to look at the dish told me that. I figured he was just lazy and didn't want to do his job.

It really only happens when the weather is bad but it also does it on sunny/windy days sometimes. It's only the local channels but when they go bad the HD channels will go bad too.

It will soon be canceled and I'll go to digital cable b/c of this issue.
Old 03-18-2009, 08:43 AM
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your dish sounds like it is not mounted supported properly and needs a repoint. The HD signal is very thin and needs precice point (aka dithering)

when was your last service call and what state are you in?
Old 03-18-2009, 08:46 AM
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How to make an extra $600 in a year -- cancel that sat tv crap, cancel the cable tv crap -- learn how to read, take a walk, visit with friends, family and neighbors.
Old 03-18-2009, 08:50 AM
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I dont have DTV, (I have Digital Cable )but I do have constant problems with fox for some reason. All the other channels seem to work fine. I think the problems are with fox or the fox providers. ;?

It could just be that someone is mad with fox about certian issues and is doing this on purpose......


Only $4.99 get them while supplies last

Old 03-18-2009, 09:15 AM
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Fox has issues with us nationwide more than other locals.
Old 03-18-2009, 11:20 AM
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Seems that your dish is not properly align.
Set up menu and check the strenght of transporters.

A adjustement might be needed on the dish.
Sometimes with a good storm the wind moves the dish a 1/2 inch,
enough to get a bad signal and still get some reception.
All transporter's signal should be 70/80 range.

I think I help you set up the receiver last time.
I had the roof replaced one time. the bolt that holds the dish
was not tighed enough and the dish was out of aligment.

I had what you are describing.

Last edited by fidhhook54; 03-18-2009 at 12:37 PM.
Old 03-18-2009, 11:32 AM
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you need two persons to align the dish.

Menu> parental> fav and set up>system set up>satellite> view signal strenght.
stay on that screen
Adjust the dish really slow till the strenght improves...
the person on the tv side will have to yell to the person on the dish once the signal improves.
lock nuts really good once the signal is high.

when my satelite was "out of alignment", and in bad wheather, America Idol
was really bad reception, however some other channels came in fine.

If you dont want to go to this trouble, just call and they will send a technician,
they might try to replace the receiver, but it does not sound like your problem is
the receiver.

the person that answer the phone is trainned to
replace the receiver if they cannot figure it out.
most of the persons that answer the phone are CSR and dont understand how this "things" work.
most problems with direct TV
are out of alignment dish's or receivers that reset themselves during storms,
and need to be set up...

the problem with the local channels is the same, your dish is not "align" correctly.

Sometimes it will happen on a newer receiver, and a old receiver
will be fine, the old receivers were not as signal dependent.

I'm a DTV customer for over 10 years, I already figure out the in's and out's
to get good reception.

last time I called they wanted to send out a technician,
I said not to worry and I figure it out.

my mistake was ruled out the dish, as the Bedroom receiver was receiving a perfect
picture...
with DTV, every couple of years you should try to realign your dish.

Last edited by fidhhook54; 03-18-2009 at 01:36 PM.
Old 03-18-2009, 01:12 PM
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DO NOT attempt to align an HD dish yourself. You need specialized tools/meter to fine tune. A 1/8" turn of the fine tune knob can move the point 8 miles off the bird.

fidhook - if your dish is moving that much in anything less than 70+ mph wind it is not installed properly (or a damaged dish)

the local channel problems are a known issue with our technical dept - the issue usually is their software does not talk to ours correctly, much like HDMI cables on some TV brands. A local channel up/downlink is no different from a national channel.

If they send us garbage, that is what you get.

I've done this for 8 years - I am now the Quality Assurance Manager for SE region, DirecTV Home Services.

Get a service call set up, request a supervisor. If you can't get good serice, PM me.
Old 03-18-2009, 01:22 PM
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I can tune my dish without tools,
when I become a member there was no technician to install
the dish, (liability issue), it come with instructions and you do it yourself.

I bet some people got injured and DTV
was affraid of lawsuits, everytime I call they want to replace the receiver...

Its always a not align dish, my dish bracket is set on a wood structure, sometimes
it needs to be adjusted...

I have a electronics technician degree, I can fix it.
DTV is a geostationary satellite, you can align it yourself, with patient,
you can lock on the SAT...

I'm just telling you guys I had the same issues, local channels, American idol,
colour litlle squares on the picture...

I realign the dish and now is fine.
the CSR ask you if the other receiver is fine.
you answer: Yes, and they rule out the dish automatically.

Last edited by fidhhook54; 03-18-2009 at 01:44 PM.
Old 03-18-2009, 01:45 PM
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Thanks Redneck Joe, I am saving this thread to my Direct TV Folder.
Old 03-18-2009, 01:52 PM
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Tprice I think I help you last time.
Is not the first time people ask DTV questions here.

is not the first time I help.

I installed my first dish, never had problems, however I had to realign
after some of the big wind storms in FL,
around 2006 I Change to HD, they came to install the 3 beacon
dish.

I had the roof changed and started to have problems.
the receiver on the Bedroom tv, is still the original
receiver, over 10 years old, never had problems on that one.

The HD receivers are more signal sensitive, thats most of the problems.
for the last year since I realign the dish I have perfect picture, even on local channels.

Last edited by fidhhook54; 03-18-2009 at 02:09 PM.
Old 03-18-2009, 02:19 PM
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Originally Posted by fidhhook54 View Post
The HD receivers are more signal sensitive, thats most of the problems.
That is correct -the KU signal band is a much smaller beam and as such needs more precise aim. It is actually a 5 LNB dish, not 3. There are 3 "eyeballs" on it however it contains 5 LNB behind the plastic (the new SWiM technology only has 1 "eyeball" but it is not very widespread as of yet). Depending on your programming you may not need to hit all 5 hence the reason fidhook seems to have been succesful.
Old 03-18-2009, 02:36 PM
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Originally Posted by redneck joe View Post
That is correct -the KU signal band is a much smaller beam and as such needs more precise aim. It is actually a 5 LNB dish, not 3. There are 3 "eyeballs" on it however it contains 5 LNB behind the plastic (the new SWiM technology only has 1 "eyeball" but it is not very widespread as of yet). Depending on your programming you may not need to hit all 5 hence the reason fidhook seems to have been succesful.

You're right is a 5 LNB, Oval dish.
is also a dish adjustment and not a realignment.
easy to do. just dont unscrew the bolts all the way,
and wiggle the dish very light, tap it with the bottom of a screw driver, with the bolts still slightly tigh, till the signal significant improves
in the screen.

now if you have a hard time, and your dish is 2/3 stories high or hard to get to,
I would call direct TV also.
I taught my problems with local channels were other than
a dish not align, but since I was able to fix it, no more problems.

I get all local channels all the time,
I get 100 percent digital quality TV know.
I notice that I even have more reception in stormy days.

I pay over 100 doll a month for DTV, since I figure out
how to "set up" a receiver and adjust the dish,
my problems are over, and if you figure that out, so will be yours.

Tprice, my admiral used to go crazy when we use to have
Idol problems.

Last edited by fidhhook54; 03-18-2009 at 03:23 PM.

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